Exam 10: Managing Change and Innovation

There are many organizational development activities, which are effective in solving many different problems. ____ enhances the cohesiveness and success of organizational groups.

Which of the following means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry?

All of the following are characteristics of creative organizations EXCEPT

TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is TooEasy using?

Describe the tactics for overcoming resistance to change.

____________________ is defined as the adoption of a new idea or behavior by an organization.

Harvest International is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You are using

Some observers of business trends suggest that the knowledge economy of the late 1900s and early 2000s is rapidly being transformed into the creativity economy.

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

Culture change refers to a major shift in the norms, values, attitudes, and mindset of the entire organization.

Which of the following symbolizes to all employees that the change is important for the organization?

____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.

Centralization and short time horizon are primarily used by creative organizations.

The adoption of a new idea or behavior by an organization is known as organizational

Scenario - Jaimie Hall The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability. -Jaimie recognized that creativity is an essential ingredient in developing solutions to organizational problems. Which of the following is NOT a characteristic of a creative manager?

____ schedule materials to arrive at a company just as they are needed on the production line.

____________________ change is related to the organization's production process, i.e., how the organization does its work.

John has tremendous technical skills and frequently comes up with valuable ideas. However, he has little idea how to promote it within the organization. John is a good example of

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are