Exam 10: Managing Change and Innovation

Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?

Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin

According to BusinessWeek and Boston Consulting Group, 72% of top executives reported that ____ is a top priority.

An example of organizational change is

Originality, authoritarianism, and disciplined exploration are among the characteristics of the creative individuals.

Recently, a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified

Innovation requires the coordination that occurs with the ____.

A(n) ____________________ is a change in the organization's product or service outputs.

Creative organizations

Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?

A type of OD intervention that enhances the cohesiveness of departments by helping members learn to function as a team is called ____________________.

Vivian, as a vice-president of marketing, is far removed from the research and development department. However, she keeps a close eye on what is happening in R & D and tries to support good ideas whenever she can by removing unnecessary organizational obstacles. Vivian is a good example of

Scenario - Jaimie Hall The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability. -To overcome the resistance to the new system, Jaimie can use any of the following techniques, EXCEPT

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

Scenario - Jaimie Hall The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability. -Jaimie also recognizes that there are four roles in organizational change. Which of the following is NOT one of those roles?

When users have power to resist, coercion tactic should be used for overcoming resistance to change.

Three of the most popular and effective OD activities are team building, survey feedback, and large-group interventions.

Training is one of the most frequently used approaches to changing people's mindsets.

Describe the five characteristics of creative people and organizations.

Large cost savings from reduced inventories and labor savings by needing fewer workers to handle inventory can be driving forces associated with the implementation of just-in-time inventory control systems.