Exam 11: Managing Human Resources

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A process that uses multiple raters including self-rating, to appraise employee performance and guide development is called ____________________.

(Short Answer)
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Affirmative action requires that an employer take positive steps to guarantee promotion from within.

(True/False)
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____ is developed from critical incidents relating to job performance.

(Multiple Choice)
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Hiring and keeping quality employees is one of the most urgent concerns for today's organizations.

(True/False)
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____ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.

(Multiple Choice)
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BARS stand for Behaviorally Administered Rating Scale and is used to measure performance evaluation errors.

(True/False)
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In the ____________________ process, employers attempt to determine the skills, abilities, and other attributes a person needs to perform a particular job.

(Short Answer)
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____________________ is the process of determining the value of jobs within an organization through an examination of job content.

(Short Answer)
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A policy requiring employers to take positive steps to guarantee equal employment opportunities for people within protected groups is known as ____________________.

(Short Answer)
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BARS is a rating technique that relates an employee's performance to specific job-related incidents.

(True/False)
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The Family and Medical Leave Act established mandatory safety and health standards in organizations for working families.

(True/False)
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A(n) ____________________ is an interview conducted with departing employees to determine why they are leaving.

(Short Answer)
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Employability and personal responsibility are part of the old social contract between employees and employers.

(True/False)
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List the four steps in attracting an effective workforce.

(Essay)
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Discrimination in employment on the basis of race or religion is prohibited by the Civil Rights Act of 1964.

(True/False)
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In ____________________, an experienced employee is asked to take a new employee "under his or her wing" and show the newcomer how to perform job duties.

(Short Answer)
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____ is the first step in attracting an effective work force.

(Multiple Choice)
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____ is a listing of job duties and desirable qualifications for a particular job.

(Multiple Choice)
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A one-way communication channel that allows the organization to obtain information about the applicant is an interview.

(True/False)
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Benefits make up more than 60 percent of labor costs in the United States.

(True/False)
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