Question 1

While interviews are ____, they are generally ____ predictors of subsequent job performance.

Accepted Answer

A)  rarely used, not valid 
B)  widely used, not valid 
C)  rarely used, excellent 
D)  widely used, valid 
E)  painful, excellent 
A)  rarely used, not valid 
B)  widely used, not valid 
C)  rarely used, excellent 
D)  widely used, valid 
E)  painful, excellent

Question 2

____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.

Accepted Answer

A)  Equal employment opportunity 
B)  Discrimination 
C)  Reverse discrimination 
D)  Affirmative action 
E)  Employment-at-will 
A)  Equal employment opportunity 
B)  Discrimination 
C)  Reverse discrimination 
D)  Affirmative action 
E)  Employment-at-will

Question 3

____________________ means using computers and telecommunications equipment to perform work from home or another remote location.

Accepted Answer

The answer of ____________________ means using computers and telecommunications equipment...

Question 4

Which of the following refers to all monetary payments and all goods or commodities used in lieu of money to reward employees?

Accepted Answer

A)  Bonus 
B)  Compensation 
C)  Wages 
D)  Incentive Pay 
E)  Point System 
A)  Bonus 
B)  Compensation 
C)  Wages 
D)  Incentive Pay 
E)  Point System

Question 5

Sexual harassment is a violation of Title VII of the Civil Rights Act.

Accepted Answer

A) True 
 B)False

Question 6

An example of ____ is when current employees are given preference when a position opens in their organization.

Accepted Answer

A)  discrimination 
B)  internal recruiting 
C)  nepotism 
D)  external recruiting 
E)  cannibalizing 
A)  discrimination 
B)  internal recruiting 
C)  nepotism 
D)  external recruiting 
E)  cannibalizing

Question 7

Jenna has been given the assignment of determining how many new tellers her bank will need to hire over the next five years. Which of the following questions is irrelevant to her task?

Accepted Answer

A)  How many tellers are expected to retire over the next five years? 
B)  What new technologies (e.g., automated teller machines) will be introduced over the next five years? 
C)  How many new branches does the bank expect to open over the next five years? 
D)  All of these are relevant 
E)  All of these are irrelevant 
A)  How many tellers are expected to retire over the next five years? 
B)  What new technologies (e.g., automated teller machines) will be introduced over the next five years? 
C)  How many new branches does the bank expect to open over the next five years? 
D)  All of these are relevant 
E)  All of these are irrelevant

Question 8

Which Health/Safety law requires continued health insurance coverage (paid by employee) following termination?

Accepted Answer

A)  Consolidated Omnibus Budget Reconciliation Act 
B)  Health Maintenance Organization Act 
C)  Occupational Safety and Health Act 
D)  Family and Medical Leave Act 
E)  None of these. 
A)  Consolidated Omnibus Budget Reconciliation Act 
B)  Health Maintenance Organization Act 
C)  Occupational Safety and Health Act 
D)  Family and Medical Leave Act 
E)  None of these.

Question 9

Which of the following means using computers and telecommunications equipment to do work without going to an office?

Accepted Answer

A)  Telecommuting 
B)  Social Loafing 
C)  New social contract 
D)  Outsourcing 
E)  Realistic Job Preview 
A)  Telecommuting 
B)  Social Loafing 
C)  New social contract 
D)  Outsourcing 
E)  Realistic Job Preview

Question 10

Scenario - Gregory Trout
Gregory Trout has just received a memo explaining that because of his department's success with the newly developed Trout, Inc., that his request for three new employees has been approved. Gregory now faces the challenge of working with the areas of human resource management in recruiting, selecting, training and maintaining effective employees.
-Probably the best selection device that Gregory could use in determining the best applicant to choose for promotion to new manager would be

Accepted Answer

A)  interview. 
B)  employment test. 
C)  assessment center. 
D)  job application form. 
E)  all of these are essential. 
A)  interview. 
B)  employment test. 
C)  assessment center. 
D)  job application form. 
E)  all of these are essential.

Question 11

Which of these may include intelligence tests, aptitude and ability test, and personality inventories?

Accepted Answer

A)  Assessment tests 
B)  Probability exams 
C)  Employment tests 
D)  Development tests 
E)  Culture exams 
A)  Assessment tests 
B)  Probability exams 
C)  Employment tests 
D)  Development tests 
E)  Culture exams

Question 12

Colby is a new interviewer who just finished an interview with Renee. Her professional style and her flawless grooming immediately struck him. Colby gave Renee a very good evaluation although her previous work experience and educational background were not that exceptional. What rating error did Colby succumb to?

Accepted Answer

A)  Halo effect 
B)  Central tendency 
C)  Homogeneity 
D)  Leniency 
E)  General tendency 
A)  Halo effect 
B)  Central tendency 
C)  Homogeneity 
D)  Leniency 
E)  General tendency

Question 13

The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management?

Accepted Answer

A)  All managers are human resource managers. 
B)  Employees are viewed as assets. 
C)  Human resource management is a matching process. 
D)  Only top-line managers are predominantly human resource managers. 
E)  All of these are examples of key ingredients in human resource management. 
A)  All managers are human resource managers. 
B)  Employees are viewed as assets. 
C)  Human resource management is a matching process. 
D)  Only top-line managers are predominantly human resource managers. 
E)  All of these are examples of key ingredients in human resource management.

Question 14

The hiring of applicants based on criteria that are not job-related is called

Accepted Answer

A)  affirmative action. 
B)  equal employment opportunity. 
C)  discrimination. 
D)  reverse discrimination. 
E)  employment-at-will. 
A)  affirmative action. 
B)  equal employment opportunity. 
C)  discrimination. 
D)  reverse discrimination. 
E)  employment-at-will.

Question 15

____________________ occurs when an employee receives the same rating on all dimensions even if his or her performance is good on some dimensions and poor on others.

Accepted Answer

The answer of ____________________ occurs when an employee receives the...

Question 16

With the ____________________, the organization and the individual attempt to match the needs, interests, and values that they offer each other.

Accepted Answer

The answer of With the ____________________, the organization and the...

Question 17

____ is part of the new social contract for employees.

Accepted Answer

A)  Job security 
B)  A cog in the machine 
C)  Knowing 
D)  Employability, personal responsibility 
E)  Routine jobs 
A)  Job security 
B)  A cog in the machine 
C)  Knowing 
D)  Employability, personal responsibility 
E)  Routine jobs

Question 18

A(n) ____________________ typically lists job duties as well as desirable qualifications for a particular job.

Accepted Answer

The answer of A(n) ____________________ typically lists job duties as...

Question 19

Rock Bottom, Inc. (RBI) has a relatively high turnover rate among its new employees. Recently, the human resource department conducted a series of interviews with employees who were choosing to leave RBI after a short period of time. It was concluded that unmet expectations were the primary reason these people were leaving so soon. RBI can begin to solve this problem by emphasizing

Accepted Answer

A)  external recruiting. 
B)  affirmative action. 
C)  better training and development. 
D)  the use of realistic job previews. 
E)  employment-at-will. 
A)  external recruiting. 
B)  affirmative action. 
C)  better training and development. 
D)  the use of realistic job previews. 
E)  employment-at-will.

Question 20

A systematic process of gathering and interpreting information about the essential duties refers to job design.

Accepted Answer

A) True 
 B)False

While interviews are , they are generally predictors of subsequent job performance.

____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.

____________________ means using computers and telecommunications equipment to perform work from home or another remote location.

Which of the following refers to all monetary payments and all goods or commodities used in lieu of money to reward employees?

Sexual harassment is a violation of Title VII of the Civil Rights Act.

An example of ____ is when current employees are given preference when a position opens in their organization.

Jenna has been given the assignment of determining how many new tellers her bank will need to hire over the next five years. Which of the following questions is irrelevant to her task?

Which Health/Safety law requires continued health insurance coverage (paid by employee) following termination?

Which of the following means using computers and telecommunications equipment to do work without going to an office?

Which of these may include intelligence tests, aptitude and ability test, and personality inventories?

The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management?

The hiring of applicants based on criteria that are not job-related is called

____________________ occurs when an employee receives the same rating on all dimensions even if his or her performance is good on some dimensions and poor on others.

With the ____________________, the organization and the individual attempt to match the needs, interests, and values that they offer each other.

____ is part of the new social contract for employees.

A(n) ____________________ typically lists job duties as well as desirable qualifications for a particular job.

A systematic process of gathering and interpreting information about the essential duties refers to job design.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 11: Managing Human Resources

While interviews are ____, they are generally ____ predictors of subsequent job performance.

____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.

____________________ means using computers and telecommunications equipment to perform work from home or another remote location.

Which of the following refers to all monetary payments and all goods or commodities used in lieu of money to reward employees?

Sexual harassment is a violation of Title VII of the Civil Rights Act.

An example of ____ is when current employees are given preference when a position opens in their organization.

Jenna has been given the assignment of determining how many new tellers her bank will need to hire over the next five years. Which of the following questions is irrelevant to her task?

Which Health/Safety law requires continued health insurance coverage (paid by employee) following termination?

Which of the following means using computers and telecommunications equipment to do work without going to an office?

Which of these may include intelligence tests, aptitude and ability test, and personality inventories?

The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management?

The hiring of applicants based on criteria that are not job-related is called

____________________ occurs when an employee receives the same rating on all dimensions even if his or her performance is good on some dimensions and poor on others.

With the ____________________, the organization and the individual attempt to match the needs, interests, and values that they offer each other.

____ is part of the new social contract for employees.

A(n) ____________________ typically lists job duties as well as desirable qualifications for a particular job.

A systematic process of gathering and interpreting information about the essential duties refers to job design.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

While interviews are , they are generally predictors of subsequent job performance.