Question 1

For a single processor, a first-come, first-served (FCFS) rule minimizes the average flow time because customer waiting time will be minimized.

Accepted Answer

A) True 
 B)False

Question 2

The time needed to process a given set of jobs is called

Accepted Answer

A) Flow time 
B) Ready time 
C) Makespan 
D) Due date 
A) Flow time 
B) Ready time 
C) Makespan 
D) Due date

Question 3

Short-term capacity fluctuations necessitate changes in schedules.List at least five factors affecting short-term capacity.

Accepted Answer

1.	Employee absenteeism (and t

Question 4

Describe Johnson's sequencing rule for the two-resource sequencing problem.

Accepted Answer

1.	List the jobs and their processing ti

Question 5

Scheduling problems occur almost exclusively in manufacturing.

Accepted Answer

A) True 
 B)False

Question 6

Compare and contrast the advantages and disadvantages of the Shortest Processing Time (SPT) and the Earliest Due Date (EDD) sequencing rules.

Accepted Answer

SPT and EDD Rules generally work well in

Question 7

The sequencing rule that minimizes the maximum number of jobs that are past due from a given set of jobs is

Accepted Answer

A) Shortest processing time 
B) Earliest due date 
C) First come, first served 
D) Least work remaining 
A) Shortest processing time 
B) Earliest due date 
C) First come, first served 
D) Least work remaining

Question 8

ScheduleAnywhere.com on-line software helps clients do all the following except

Accepted Answer

A) Schedule employees from any computer with Internet access. 
B) Decide how much to overbook for each day of the week. 
C) See who's scheduled and who's available. 
D) Avoid scheduling conflicts. 
A) Schedule employees from any computer with Internet access. 
B) Decide how much to overbook for each day of the week. 
C) See who's scheduled and who's available. 
D) Avoid scheduling conflicts.

Question 9

Scheduling and sequencing methods used in manufacturing are more beneficial in low-contact, than high-contact, service processes.

Accepted Answer

A) True 
 B)False

Question 10

In sequencing jobs in a flow shop with two resources, Johnson's rule finds a sequence that has the smallest makespan.

Accepted Answer

A) True 
 B)False

Question 11

Give at least five examples of service organizations (and employee type) where, due to high variability in customer demand, staff scheduling problems are prevalent.

Accepted Answer

1.	Call center (service repres

Question 12

A young entrepreneur has just opened an electronics store.One of the many tasks that she must address is work scheduling.She plans to stay open from 9a.m.to 9 p.m.Monday through Saturday.She expects her employees to stock the shelves and also be available for cashier check-out when needed.All employees are full time and work four days in a row with two consecutive days off each week.She estimates the number of employees needed each day as follows:
   
a.Use the days-off scheduling procedure to determine the minimum number of employees required?
b.Based on your schedule found in part (a), which days are overstaffed and by how many workers are they overstaffed?

Accepted Answer

a.13 employees are needed. @#IMG-DLM&
b.

Question 13

UPS, the world's largest package delivery company, is highly dependent on scheduling but not sequencing.

Accepted Answer

A) True 
 B)False

Question 14

Staff scheduling needs all of the following except

Accepted Answer

A) Flow-time estimates 
B) Accurate forecasting 
C) Staffing levels required by time period 
D) Determining available personnel 
A) Flow-time estimates 
B) Accurate forecasting 
C) Staffing levels required by time period 
D) Determining available personnel

Question 15

When several products share common facilities, product sequencing affects cost.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an example of a situation for which a Gantt chart would be appropriate?

Accepted Answer

A) developing a factory layout 
B) tracking inventory levels over time 
C) monitoring job schedules 
D) forecasting personnel requirements in a two-shift operation 
A) developing a factory layout 
B) tracking inventory levels over time 
C) monitoring job schedules 
D) forecasting personnel requirements in a two-shift operation

Question 17

Triage by nurses in an emergency room would be an example of

Accepted Answer

A) Scheduling 
B) Sequencing 
C) Appointments 
D) Shortest-processing-time rule 
A) Scheduling 
B) Sequencing 
C) Appointments 
D) Shortest-processing-time rule

Question 18

In sequencing a set of jobs on a single processor, different sequences will have different makespans but the same average flow times.

Accepted Answer

A) True 
 B)False

Question 19

The chief disadvantage of the shortest processing time rule is:

Accepted Answer

A) average job completion times are excessive 
B) average number of jobs in the system is excessive 
C) long-duration jobs may have excessive completion times 
D) average job lateness is excessive 
A) average job completion times are excessive 
B) average number of jobs in the system is excessive 
C) long-duration jobs may have excessive completion times 
D) average job lateness is excessive

Question 20

Differentiate between scheduling and sequencing.

Accepted Answer

Both scheduling and sequencing involve i

Exam 14: Operations Scheduling and Sequencing

For a single processor, a first-come, first-served (FCFS) rule minimizes the average flow time because customer waiting time will be minimized.

The time needed to process a given set of jobs is called

Short-term capacity fluctuations necessitate changes in schedules.List at least five factors affecting short-term capacity.

Describe Johnson's sequencing rule for the two-resource sequencing problem.

Scheduling problems occur almost exclusively in manufacturing.

Compare and contrast the advantages and disadvantages of the Shortest Processing Time (SPT) and the Earliest Due Date (EDD) sequencing rules.

The sequencing rule that minimizes the maximum number of jobs that are past due from a given set of jobs is

ScheduleAnywhere.com on-line software helps clients do all the following except

Scheduling and sequencing methods used in manufacturing are more beneficial in low-contact, than high-contact, service processes.

In sequencing jobs in a flow shop with two resources, Johnson's rule finds a sequence that has the smallest makespan.

Give at least five examples of service organizations (and employee type) where, due to high variability in customer demand, staff scheduling problems are prevalent.

UPS, the world's largest package delivery company, is highly dependent on scheduling but not sequencing.

Staff scheduling needs all of the following except

When several products share common facilities, product sequencing affects cost.

Which of the following is an example of a situation for which a Gantt chart would be appropriate?

Triage by nurses in an emergency room would be an example of

In sequencing a set of jobs on a single processor, different sequences will have different makespans but the same average flow times.

The chief disadvantage of the shortest processing time rule is:

Differentiate between scheduling and sequencing.

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Operations Strategy

Technology and Operations Management

Goods and Service Design

Process Selection, Design, and Analysis

Facility and Work Design

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Quality Management

Quality Control and Spc

Lean Operating Systems

Project Management

Work Measurement, Learning Curves, and Standards

Queuing Analysis

Modeling Using Linear Programming

Simulation

Decision Analysis

Filters