Question 1

Which of the following statements does the best job of reinforcing positive "ethics" norms?

Accepted Answer

A) "In our department,people are always looking for better ways of doing things." 
B) "People on this committee are good listeners and actively seek out the ideas and opinions of others." 
C) "We try to make fair and just decisions,and we expect others to do the same." 
D) "On our team,people always try to work hard." 
E) "It is a tradition around here for people to stand up for the company when others criticize it unfairly." 
A) "In our department,people are always looking for better ways of doing things." 
B) "People on this committee are good listeners and actively seek out the ideas and opinions of others." 
C) "We try to make fair and just decisions,and we expect others to do the same." 
D) "On our team,people always try to work hard." 
E) "It is a tradition around here for people to stand up for the company when others criticize it unfairly."

Question 2

__________ occurs when too much is expected and the individual feels overwhelmed with work.

Accepted Answer

A) Role conflict 
B) Role indifference 
C) Role encumberment 
D) Role overload 
E) Role frustration 
A) Role conflict 
B) Role indifference 
C) Role encumberment 
D) Role overload 
E) Role frustration

Question 3

Researchers point out that collective intelligence is _________ in teams whose processes result in social sensitivity and absence of domination by one or a few members.

Accepted Answer

A) higher 
B) lower 
C) a constant 
D) nonexistent 
E) none of the above 
A) higher 
B) lower 
C) a constant 
D) nonexistent 
E) none of the above

Question 4

Which of the following statements about norms is NOT correct?

Accepted Answer

A) Norms help clarify the expectations associated with a person's membership in a group. 
B) Although important,norms are not considered to be rules or standards of conduct. 
C) Norms allow members to structure their own behavior. 
D) When someone violates a group norm,other members typically respond in ways that are aimed at enforcing the norm. 
E) Norms allow members to predict what others will do. 
A) Norms help clarify the expectations associated with a person's membership in a group. 
B) Although important,norms are not considered to be rules or standards of conduct. 
C) Norms allow members to structure their own behavior. 
D) When someone violates a group norm,other members typically respond in ways that are aimed at enforcing the norm. 
E) Norms allow members to predict what others will do.

Question 5

When groupthink occurs in highly cohesive groups,poor decisions may result from the members' unwillingness to criticize one another's ideas and suggestions,overemphasis on agreement,desire to hold the group together,underemphasis on critical discussion,and desire to avoid unpleasant circumstances.

Accepted Answer

A) True 
 B)False

Question 6

In his studies of how people cope with the challenge of entering a team,Edgar Schein labeled individuals who act in a passive,reflective,and even single-minded manner while struggling with the fit between individual goals and group directions as disruptive entrants.

Accepted Answer

A) True 
 B)False

Question 7

The positive aspects of inter-team competition include all of the following outcomes EXCEPT:

Accepted Answer

A) the members of each team may work harder. 
B) the members of each team may become more focused on key tasks. 
C) the members of each team may develop more internal loyalty and satisfaction. 
D) the members of each team may achieve a higher level of creativity in problem solving. 
E) the members of each team may use their energies toward their mutual animosities. 
A) the members of each team may work harder. 
B) the members of each team may become more focused on key tasks. 
C) the members of each team may develop more internal loyalty and satisfaction. 
D) the members of each team may achieve a higher level of creativity in problem solving. 
E) the members of each team may use their energies toward their mutual animosities.

Question 8

__________ is the sharing of responsibility for meeting group task and maintenance needs.

Accepted Answer

A) Participative partnering 
B) Conjunctive leadership 
C) Authentic leadership 
D) Empowered leadership 
E) Distributed leadership 
A) Participative partnering 
B) Conjunctive leadership 
C) Authentic leadership 
D) Empowered leadership 
E) Distributed leadership

Question 9

The potential advantages of group decision making include more knowledge and expertise being applied to the problem,more alternatives being considered,greater understanding and acceptance of the final decision,and more commitment among group members to making the final decision work.

Accepted Answer

A) True 
 B)False

Question 10

All-channel or star communication networks are other names for __________.

Accepted Answer

decentrali

Question 11

Teams will make decisions by unanimity when all team members agree totally on a course of action.

Accepted Answer

A) True 
 B)False

Question 12

All of the following statements regarding role ambiguity are true EXCEPT:

Accepted Answer

A) to do any job well in a group,people need to know what is expected of them. 
B) in a new group or team situation,role ambiguities may create problems as members find that their work efforts are wasted or unappreciated by others. 
C) even in mature groups and teams,the failure of members to share expectations and listen to one another may create a lack of understanding. 
D) role ambiguity cannot be managed through awareness of role dynamics and their causes. 
E) being asked to do too much or too little as a team member can create problems. 
A) to do any job well in a group,people need to know what is expected of them. 
B) in a new group or team situation,role ambiguities may create problems as members find that their work efforts are wasted or unappreciated by others. 
C) even in mature groups and teams,the failure of members to share expectations and listen to one another may create a lack of understanding. 
D) role ambiguity cannot be managed through awareness of role dynamics and their causes. 
E) being asked to do too much or too little as a team member can create problems.

Question 13

Members of high-performance teams have the right mix of technical,problem-solving,decision-making,and interpersonal skills.

Accepted Answer

A) True 
 B)False

Question 14

__________ directly contribute to the performance of important group tasks.

Accepted Answer

A) Task activities 
B) Assignment mandates 
C) Directive activities 
D) Responsibility activities 
E) Maintenance activities 
A) Task activities 
B) Assignment mandates 
C) Directive activities 
D) Responsibility activities 
E) Maintenance activities

Question 15

Organizations and their managers can discourage the negative aspects and encourage the positive aspects of inter-team dynamics by doing all of the following EXCEPT:

Accepted Answer

A) refocusing the teams on a common enemy or a common goal. 
B) training members to work more cooperatively. 
C) promoting direct negotiations between teams. 
D) using win-lose reward systems. 
E) focusing reward distribution on contributions to the total organization. 
A) refocusing the teams on a common enemy or a common goal. 
B) training members to work more cooperatively. 
C) promoting direct negotiations between teams. 
D) using win-lose reward systems. 
E) focusing reward distribution on contributions to the total organization.

Question 16

Discuss the following approaches to team building: the formal retreat approach,the continuous improvement approach,and the outdoor experience approach.

Accepted Answer

In the formal retreat approach,team buil

Question 17

The __________ is a group decision-making approach that involves structured rules for generating and prioritizing ideas."

Accepted Answer

nominal gr

Question 18

Role conflict occurs when someone is unable to meet the expectations of others.

Accepted Answer

A) True 
 B)False

Question 19

Problems of destructive competition in inter-team dynamics are likely in restricted communication networks.

Accepted Answer

A) True 
 B)False

Question 20

The __________ to team building offers opportunities for intense and concentrated effort to examine group accomplishments and operations.

Accepted Answer

A) informal withdrawal approach 
B) privacy approach 
C) informal isolation approach 
D) formal seclusion approach 
E) formal retreat approach 
A) informal withdrawal approach 
B) privacy approach 
C) informal isolation approach 
D) formal seclusion approach 
E) formal retreat approach

Which of the following statements does the best job of reinforcing positive "ethics" norms?

__________ occurs when too much is expected and the individual feels overwhelmed with work.

Researchers point out that collective intelligence is _________ in teams whose processes result in social sensitivity and absence of domination by one or a few members.

Which of the following statements about norms is NOT correct?

When groupthink occurs in highly cohesive groups,poor decisions may result from the members' unwillingness to criticize one another's ideas and suggestions,overemphasis on agreement,desire to hold the group together,underemphasis on critical discussion,and desire to avoid unpleasant circumstances.

In his studies of how people cope with the challenge of entering a team,Edgar Schein labeled individuals who act in a passive,reflective,and even single-minded manner while struggling with the fit between individual goals and group directions as disruptive entrants.

The positive aspects of inter-team competition include all of the following outcomes EXCEPT:

__________ is the sharing of responsibility for meeting group task and maintenance needs.

The potential advantages of group decision making include more knowledge and expertise being applied to the problem,more alternatives being considered,greater understanding and acceptance of the final decision,and more commitment among group members to making the final decision work.

All-channel or star communication networks are other names for __________.

Teams will make decisions by unanimity when all team members agree totally on a course of action.

All of the following statements regarding role ambiguity are true EXCEPT:

Members of high-performance teams have the right mix of technical,problem-solving,decision-making,and interpersonal skills.

__________ directly contribute to the performance of important group tasks.

Organizations and their managers can discourage the negative aspects and encourage the positive aspects of inter-team dynamics by doing all of the following EXCEPT:

Discuss the following approaches to team building: the formal retreat approach,the continuous improvement approach,and the outdoor experience approach.

The __________ is a group decision-making approach that involves structured rules for generating and prioritizing ideas."

Role conflict occurs when someone is unable to meet the expectations of others.

Problems of destructive competition in inter-team dynamics are likely in restricted communication networks.

The __________ to team building offers opportunities for intense and concentrated effort to examine group accomplishments and operations.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Decision-Making and Creativity

Conflict and Negotiation

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters

Exam 8: Teamwork and Team Performance

Which of the following statements does the best job of reinforcing positive "ethics" norms?

__________ occurs when too much is expected and the individual feels overwhelmed with work.

Researchers point out that collective intelligence is _________ in teams whose processes result in social sensitivity and absence of domination by one or a few members.

Which of the following statements about norms is NOT correct?

When groupthink occurs in highly cohesive groups,poor decisions may result from the members' unwillingness to criticize one another's ideas and suggestions,overemphasis on agreement,desire to hold the group together,underemphasis on critical discussion,and desire to avoid unpleasant circumstances.

In his studies of how people cope with the challenge of entering a team,Edgar Schein labeled individuals who act in a passive,reflective,and even single-minded manner while struggling with the fit between individual goals and group directions as disruptive entrants.

The positive aspects of inter-team competition include all of the following outcomes EXCEPT:

__________ is the sharing of responsibility for meeting group task and maintenance needs.

The potential advantages of group decision making include more knowledge and expertise being applied to the problem,more alternatives being considered,greater understanding and acceptance of the final decision,and more commitment among group members to making the final decision work.

All-channel or star communication networks are other names for __________.

Teams will make decisions by unanimity when all team members agree totally on a course of action.

All of the following statements regarding role ambiguity are true EXCEPT:

Members of high-performance teams have the right mix of technical,problem-solving,decision-making,and interpersonal skills.

__________ directly contribute to the performance of important group tasks.

Organizations and their managers can discourage the negative aspects and encourage the positive aspects of inter-team dynamics by doing all of the following EXCEPT:

Discuss the following approaches to team building: the formal retreat approach,the continuous improvement approach,and the outdoor experience approach.

The __________ is a group decision-making approach that involves structured rules for generating and prioritizing ideas."

Role conflict occurs when someone is unable to meet the expectations of others.

Problems of destructive competition in inter-team dynamics are likely in restricted communication networks.

The __________ to team building offers opportunities for intense and concentrated effort to examine group accomplishments and operations.

Introducing Organizational Behavior

Individual Differences,Values,and Diversity

Emotions,Attitudes,and Job Satisfaction

Perception,Attribution,and Learning

Motivation and Performance

Teams in Organizations

Decision-Making and Creativity

Conflict and Negotiation

Communication and Collaboration

Power and Politics

Leadership Essentials

Leadership Challenges and Organizational Change

Organizational Culture and Innovation

Organizational Goals and Structures

Strategy,Technology,and Organizational Design

Filters