Exam 9: Interpersonal Communication in Organizations: Part B

According to Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign,which of the following is not one of CSX's core values:

The component of the communication process that lets the sender know whether the message was received as intended is:

When messages move through the grapevine by one person randomly contacting several others and telling them the message and then those individuals,in turn,randomly contact several others and continue to spread it,the chain is called:

When messages move through the grapevine by one person telling a rumor to the next,who then tells the next person,who tells the next and so on,the chain is called:

When senders consciously attempt to influence the perceptions that the receivers form about them,they are said to be engaging in:

Among the following,____ is (are)the most rich communication medium.

In the PERCEIVE framework,the term for considering types of personal nonverbal cues which can demonstrate demographics and emotions is:

Explain communication openness and its relationship to dialogue.Specify the contextual factors that influence openness in interpersonal communication,and comment on the level of communication openness and dialogue that could be expected to occur in the following scenario.Be sure to clarify any assumptions that you make in developing your answer. Elisa is about to enter a meeting with her manager,Thomas,to ask why she was not granted a merit raise during this year's round of salary increases.Elisa believes that relatively few employees received a merit raise in addition to the across-the-board cost of living adjustment,though several of her coworkers apparently received the merit increase.She strongly feels that her performance justified one of the few available merit raises.However,she has heard rumors that the company has altered its pay policies in anticipation of a merger with their major competitor.The relationship between Elisa and Thomas goes back almost five years,and has generally been good,usually demonstrating trust and candor.

Discuss how nonverbal communication can thwart cross-cultural communication effectiveness.

The way that messages move through grapevines in organizations that has the lowest accuracy is the ____ chain.

In his role as the production manager for a small defense contractor,John has just been sent unexpectedly to a meeting with a group of Saudi Arabian managers to try to convince them to purchase weapons systems from his company.Which of the following should he probably try to avoid doing during the meeting?

____ refers to a continuum representing a wide range of messages that a sender may use between the extremes of lying and complete honesty.

When differences in goals,attitudes,and beliefs between the sender and the receiver are ____,the probability of accurate interpersonal communication will be greatest.

Common recommendations based on feng shui include:

Senders and receivers ____ their real agendas and "messages" in closed communications.

For effective dialogue to occur,____ is (are)necessary.

All of the following are characteristics of interpersonal communication in a high-context culture except:

____ represents any interference with the intended message in the channel.

Transmitted data and the coded (verbal and nonverbal)symbols that give particular meaning to the data are:

Explain the concept of media richness.Identify the implications of this concept for (a)routine task-related communication and (b)the resolution of complex problems and important emotionally-based interpersonal issues.