Exam 9: Interpersonal Communication in Organizations: Part B

Impression management can include all of the following except:

When messages move through the grapevine by only one person spreading the message,telling the story to almost everyone the person comes in contact with,the chain is called:

The most common form of informal group network that is the unofficial,and at times confidential,person-to-person or person-to-group chain of verbal,or at times e-mail,communication is the:

____ individuals may repress their real feelings while ____ individuals expose a great deal about themselves to anyone they meet.

Olga is a manager from Germany.Which of the following might be most likely to characterize her interpersonal communication style in a problem-solving meeting of managers from different countries?

____ is the means by which messages travel from sender to receiver.

At a recent problem-solving meeting relating to worldwide Internet commerce standards between managers and professionals from the United States,Great Britain,Saudi Arabia,Japan,Korea,and China,Jayne Catron entered the room,sat down at the conference table,and interrupted the social chatter by indicating that the meeting was supposed to have started 10 minutes earlier.She went on to announce the fact that she had a master's degree in electrical engineering and a Ph.D.in Computer Science,with dozens of patents to her name.She then immediately proposed a solution to the problem that the group had convened to discuss.Using the concept of cultural context as a barrier to intercultural communication,explain the likely reaction of participants to Jayne's comment,and specify which country Jayne probably comes from.

Define media richness and identify the factors that combine to determine it.How would you rank face-to-face communication,voice mail and e-mails on media richness? Explain your ranking.

In open communication,as opposed to closed communication,there will generally be ____ meta-communication.

According to the Across Cultures Competency: Tahir Ayub,Partner,PwC,what barriers did Tahir face while helping village leaders in Africa's Namibian outback grapple with their community's growing AIDS crisis:

Liang is a manager from China.Which of the following might be least likely to characterize his interpersonal communication style in a problem-solving meeting of managers from different countries?

____ is crucial when accuracy in interpersonal communication is important.

In a culture with a polychronic time schedule:

At a recent problem-solving meeting in the agriculture industry between managers and professionals from several different countries,William entered the room,sat down at the conference table,and interrupted the social chatter by indicating that the meeting was supposed to have started 10 minutes earlier.He went on to announce the fact that he had a Ph.D.in biology and dozens of biotechnology patents to his name,and proposed a solution to the problem that the group had convened to discuss.It is likely that William came from a:

Managers and professionals from several different countries attended a recent problem-solving meeting in the telecommunications industry.One manager entered the room,sat down at the conference table,and interrupted the social chatter by indicating that the meeting was supposed to have started 10 minutes earlier.He went on to announce that he had a master's degree in Fiber Optic Technology and a Ph.D.in electrical engineering,as well as dozens of telecommunications patents to his name.He then immediately proposed a solution to the problem that the group had convened to discuss.It is most likely that this manager came from:

Which of the following is not a guideline for increasing listening skills to foster dialogue?

According to Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign,what did Michael do upon becoming CEO:

The way that messages move through grapevines in organizations that is not a definite channel because the message is spread to different people,bypassing others altogether is the ____ chain.

Which of the following is(are)a typical component(s)of an employee's interpersonal communication network?

____ is the special meaning assigned to words.