Exam 10: It Project Quality Management

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________ is the person most closely associated with the scientific management approach.

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Verification activities focus on asking the question of whether we followed the right procedures and processes.

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Why should quality management include both the products and processes of a project?

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What is PQM?

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A _____ is best developed by brainstorming with a learning cycle approach to identify and correct a particular problem.

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________ is monitoring and documenting the results of executing project quality activities to eliminate causes of unsatisfactory performance and implement new processes and techniques to improve project quality throughout the organization.

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What is ISO? Why would an organization wish to be ISO certified?

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The CMM/CMMI level characterized by an immature software organization using ad hoc process is _______ ?

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Variations that fall more than three standard deviations from the mean are attributed to assignable cause.

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The CMM/CMMI level which is characterized by the addition of Software Quality management and Quantitative Process Management is _________ ?

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__________ published the Quality Control Handbook which viewed quality as "fitness for use" as perceived by the customer.

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