Exam 15: Questionnaire Design

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Which technique recommends asking general questions before specific questions in order to obtain unbiased responses?

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D

A question in which the respondent is given a list of possible responses and is asked to choose one of them is an example of a(n) ______ question.

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fixed-alternative

Discuss layout issues with respect to Internet questionnaires, the tools used to assist respondents' navigation through the survey, and the alternative ways of displaying questions.

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There are several layout issues to consider. The first decision is whether the questionnaire will appear page by page, with individual question on separate screens (called paging layout), or on a scrolling basis, with the entire questionnaire appearing on a single Web page that the respondent scrolls from top to bottom (called scrolling layout). Whether a Web survey is page-by-page or scrolling format a push button with a label should clearly describe the actions to be taken. Because many Internet surveys offer no visual clues about the number of questions to be asked, it is important to provide a status bar or some other visual indicator of questionnaire length. Four common ways of displaying questions on a computer screen are:
(1) radio button - clicking on an alternative response deactivates the first choice and replaces it with the new response.
(2) drop-down box - a space-saving device that allows the researcher to provide a list of responses that are hidden from view until they are needed.
(3) check boxes - allow respondents to check all that apply.
(4) open-ended boxes - boxes in which respondents type their answers to open-ended questions.
(5) pop-up boxes - boxes that appear at selected points and contain information or instructions for respondents.

A filter question that is used to determine which subsequent question will be asked depending on the respondent's answer to the filter question is called a(n) ______ question.

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A question that poses some problem or topic and asks respondents to answer in their own words is called a(n) _____.

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Where no overlap exists among the fixed-alternative categories, we say the alternatives are _____.

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A(n) _____ question allows the respondent to answer the question in a personal interview in his or her own words.

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You have been asked to develop a questionnaire for a research study on the effects of an employee's self-efficacy on job performance. List the key decisions you should address in designing this questionnaire.

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"Should Dillard's keep its excellent department store credit card program? ______ Yes ______ No" is an example of _____.

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Which of the following refers to the extent that all information collected in a questionnaire addresses a research question that will help the decision maker address the current business problem?

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A question that is written in such a way that it arouses strong emotion in the respondent is called a(n) _____ question.

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Compare and contrast open-ended and fixed-alternative questions and give an example of each.

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Another term for fixed-alternative questions is ______ questions.

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Totally exhaustive means no overlap exists among the fixed-alternative categories in a question's response options.

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For a questionnaire to fulfill a researcher's purposes, the questions must meet the basic criteria of reliability and validity.

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"What is your favorite hobby, playing video games, or what?" is an example of what type of question?

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A question that is written in such a way that it really asks two questions at the same time (e.g. two separate ideas separated by "and") is called a(n) ______ question.

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"What is your gender? ______ M ______ F" is an example of what type of question?

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Which of the following uses two alternative phrasings of the same question for respective halves of a sample to elicit a more accurate total response than would a single phrasing?

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A(n) _____ is a visual indicator in an Internet questionnaire that tells the respondent what portion of the survey he or she has completed.

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