Question 1

This has proved to be very helpful in establishing culpability in sexual harassment cases.

Accepted Answer

A)  monitoring phone calls 
B)  monitoring emails 
C)  monitoring employee whereabouts 
D)  monitoring Internet use 
A)  monitoring phone calls 
B)  monitoring emails 
C)  monitoring employee whereabouts 
D)  monitoring Internet use

Question 2

The most comprehensive form of performance measurement is this.

Accepted Answer

A)  MBWA 
B)  oral report 
C)  statistical report 
D)  written report 
A)  MBWA 
B)  oral report 
C)  statistical report 
D)  written report

Question 3

For a baseball player, a statistical report would feature such things as ________.

Accepted Answer

A)  a newspaper profile of the player 
B)  batting average and slugging percentage 
C)  filmed highlights of great plays 
D)  scouting reports on the player 
A)  a newspaper profile of the player 
B)  batting average and slugging percentage 
C)  filmed highlights of great plays 
D)  scouting reports on the player

Question 4

A manager measuring actual performance is like a teacher ________.

Accepted Answer

A)  composing a test 
B)  grading a test 
C)  helping a student study for a test 
D)  making an assignment 
A)  composing a test 
B)  grading a test 
C)  helping a student study for a test 
D)  making an assignment

Question 5

An effective feedforward strategy for dealing with employee theft is ________.

Accepted Answer

A)  screen workers before they are hired 
B)  openly state the real costs of stealing 
C)  have managers set good examples 
D)  hire professional investigators 
A)  screen workers before they are hired 
B)  openly state the real costs of stealing 
C)  have managers set good examples 
D)  hire professional investigators

Question 6

Immediate corrective action might include changing the way employees are paid for their work.

Accepted Answer

A) True 
 B)False

Question 7

A major advantage of feedforward control is that it increases employee motivation.

Accepted Answer

A) True 
 B)False

Question 8

A spell-checker that corrects words as you type in a word processing program is an example of feedforward control.

Accepted Answer

A) True 
 B)False

Question 9

After an extended period of unseasonably warm and sunny weather, revenues at an indoor tennis club are down sharply during the month of November, but are in line with what managers expected for the month. The best strategy for the club manager is to ________.

Accepted Answer

A)  do nothing 
B)  run a sale on hourly rates 
C)  raise hourly rates to increase revenue 
D)  change her monthly goals for December 
A)  do nothing 
B)  run a sale on hourly rates 
C)  raise hourly rates to increase revenue 
D)  change her monthly goals for December

Question 10

A law firm manager finds that one lawyer who consistently outperforms other lawyers at the firm is threatening to leave. Which immediate corrective action should the manager take?

Accepted Answer

A)  none 
B)  offer a bonus 
C)  disciplinary action 
D)  a study to see why she outperforms others 
A)  none 
B)  offer a bonus 
C)  disciplinary action 
D)  a study to see why she outperforms others

Question 11

Controlling compares ________ to see if goals are being achieved.

Accepted Answer

A)  planned performance to standard performance 
B)  standard performance to ideal performance 
C)  actual performance to competitor performance 
D)  actual performance to planned performance 
A)  planned performance to standard performance 
B)  standard performance to ideal performance 
C)  actual performance to competitor performance 
D)  actual performance to planned performance

Question 12

A family that is using a computer program to create a formal household budget is using the budget as a(n) ________.

Accepted Answer

A)  planning tool 
B)  controlling tool 
C)  organizing tool 
D)  leading tool 
A)  planning tool 
B)  controlling tool 
C)  organizing tool 
D)  leading tool

Question 13

A company looks at its expenses and finds that its electricity costs have increased, exceeding the budget by 20 percent. Which of the following would be most likely to require immediate action on the part of the company?

Accepted Answer

A)  Overall costs for electricity have gone up by 25 percent. 
B)  Overall utility costs have gone up by 15 percent. 
C)  Overall costs for electricity have gone down by 5 percent. 
D)  Overall utility costs have stayed steady. 
A)  Overall costs for electricity have gone up by 25 percent. 
B)  Overall utility costs have gone up by 15 percent. 
C)  Overall costs for electricity have gone down by 5 percent. 
D)  Overall utility costs have stayed steady.

Question 14

A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.

Accepted Answer

A)  customer satisfaction 
B)  efficiency 
C)  employee satisfaction 
D)  cost per unit 
A)  customer satisfaction 
B)  efficiency 
C)  employee satisfaction 
D)  cost per unit

Question 15

The value of the control function lies in three areas: planning, organizing, and motivating.

Accepted Answer

A) True 
 B)False

Question 16

A management information system (MIS) focuses on providing managers with the raw data that pertains to the organization.

Accepted Answer

A) True 
 B)False

Question 17

Immediate corrective action is designed ________.

Accepted Answer

A)  to get to the root cause of a problem 
B)  to get performance back on track 
C)  to shake up an organization 
D)  to punish employees for poor performance 
A)  to get to the root cause of a problem 
B)  to get performance back on track 
C)  to shake up an organization 
D)  to punish employees for poor performance

Question 18

A management information system (MIS) provides managers with ________ data.

Accepted Answer

A)  analyzed and processed 
B)  raw 
C)  unanalyzed 
D)  numerical 
A)  analyzed and processed 
B)  raw 
C)  unanalyzed 
D)  numerical

Question 19

Which statement about employee privacy is correct?

Accepted Answer

A)  Employers have a legal right to monitor on-the-job employee phone calls. 
B)  Employers have no legal right to monitor on-the-job employee phone calls. 
C)  Employers have the legal right to monitor all employee phone calls. 
D)  Employers do not have the right to monitor any employee phone calls. 
A)  Employers have a legal right to monitor on-the-job employee phone calls. 
B)  Employers have no legal right to monitor on-the-job employee phone calls. 
C)  Employers have the legal right to monitor all employee phone calls. 
D)  Employers do not have the right to monitor any employee phone calls.

Question 20

When actual performance falls outside an acceptable range of variation, it is termed a(n) ________.

Accepted Answer

A)  significant deviation 
B)  insignificant deviation 
C)  acceptable deviation 
D)  large deviation 
A)  significant deviation 
B)  insignificant deviation 
C)  acceptable deviation 
D)  large deviation

This has proved to be very helpful in establishing culpability in sexual harassment cases.

The most comprehensive form of performance measurement is this.

For a baseball player, a statistical report would feature such things as ________.

A manager measuring actual performance is like a teacher ________.

An effective feedforward strategy for dealing with employee theft is ________.

Immediate corrective action might include changing the way employees are paid for their work.

A major advantage of feedforward control is that it increases employee motivation.

A spell-checker that corrects words as you type in a word processing program is an example of feedforward control.

After an extended period of unseasonably warm and sunny weather, revenues at an indoor tennis club are down sharply during the month of November, but are in line with what managers expected for the month. The best strategy for the club manager is to ________.

A law firm manager finds that one lawyer who consistently outperforms other lawyers at the firm is threatening to leave. Which immediate corrective action should the manager take?

Controlling compares ________ to see if goals are being achieved.

A family that is using a computer program to create a formal household budget is using the budget as a(n) ________.

A company looks at its expenses and finds that its electricity costs have increased, exceeding the budget by 20 percent. Which of the following would be most likely to require immediate action on the part of the company?

A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.

The value of the control function lies in three areas: planning, organizing, and motivating.

A management information system (MIS) focuses on providing managers with the raw data that pertains to the organization.

Immediate corrective action is designed ________.

A management information system (MIS) provides managers with ________ data.

Which statement about employee privacy is correct?

When actual performance falls outside an acceptable range of variation, it is termed a(n) ________.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Operations Management

A Entrepreneurship Module

Filters

Exam 17: Foundations of Control

This has proved to be very helpful in establishing culpability in sexual harassment cases.

The most comprehensive form of performance measurement is this.

For a baseball player, a statistical report would feature such things as ________.

A manager measuring actual performance is like a teacher ________.

An effective feedforward strategy for dealing with employee theft is ________.

Immediate corrective action might include changing the way employees are paid for their work.

A major advantage of feedforward control is that it increases employee motivation.

A spell-checker that corrects words as you type in a word processing program is an example of feedforward control.

After an extended period of unseasonably warm and sunny weather, revenues at an indoor tennis club are down sharply during the month of November, but are in line with what managers expected for the month. The best strategy for the club manager is to ________.

A law firm manager finds that one lawyer who consistently outperforms other lawyers at the firm is threatening to leave. Which immediate corrective action should the manager take?

Controlling compares ________ to see if goals are being achieved.

A family that is using a computer program to create a formal household budget is using the budget as a(n) ________.

A company looks at its expenses and finds that its electricity costs have increased, exceeding the budget by 20 percent. Which of the following would be most likely to require immediate action on the part of the company?

A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.

The value of the control function lies in three areas: planning, organizing, and motivating.

A management information system (MIS) focuses on providing managers with the raw data that pertains to the organization.

Immediate corrective action is designed ________.

A management information system (MIS) provides managers with ________ data.

Which statement about employee privacy is correct?

When actual performance falls outside an acceptable range of variation, it is termed a(n) ________.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Operations Management

A Entrepreneurship Module

Filters