Exam 17: Foundations of Control

Which of the following employer practices is NOT legal?

Personal observation as a form of control measurement requires little time.

A balanced scorecard approach creates goals in four key performance areas and assesses ________.

Which of the following would constitute basic corrective action for employees whose production has dropped?

When comparing Mexico to Scotland, you would expect Scottish workers to have ________.

A household that cuts back on supermarket spending after going overbudget on its food budget is using the budget as a(n) ________.

A state motor vehicles agency that is interested in serving the public might choose to measure ________.

In a short essay, explain how managers determine what a significant deviation is.

An example of revising a standard is a teacher who changes a grading scale because students do poorly on an exam.

Workplace violence, in all its many forms, affects around 250,000 U.S. workers each year.

________ is a measure of an organization's ability to meet its current debt obligations.

Which of the following performance measurement categories must be measured subjectively rather than in objective or quantifiable terms?

Controlling is the ________ in the management process.

The first step in the control process is to ________.

Control is the only managerial function that allows managers to make sure that organizational goals are being met.

For addressing the hardships accompanying unemployment, this is an example of immediate corrective action.

The control process is a two-step process that measures and compares.

In a short essay, describe concurrent control and give an example of its use.

One advantage of feedback control over other forms of control is that it lets managers focus on ________.

Direct supervision is the best-known form of concurrent control.