Exam 17: Foundations of Control

MBWA can pick up moods and attitudes that other forms of measurement miss.

What managers choose to measure is largely determined by

When a budget is formulated, it is being used as a(n) ________ tool.

In many cases, immediate corrective action rather than basic corrective action is taken by managers because they ________.

Which kind of control takes place before the actual work is carried out?

When a company's scorecard is not balanced, it usually tends to overemphasize the area that ________.

Henry Ford basing his assembly line on practices he viewed in Chicago slaughterhouses is an example of benchmarking.

The major drawback of feedback control is that by the time the manager has the information, the problem has already occurred.

The control function is not intended to protect the organization from threats.

The key to feedforward controls is taking action while the problem is occurring.

In a short essay, describe feedforward control and give an example of its use.

Annual losses from organizational theft and fraud amount to about ________ per worker.

A basketball coach showing players how to position themselves on the court during practice is carrying out ________, a form of concurrent control.

All of the following are important in efforts to protect information in an organization EXCEPT ________.

In a short essay, describe the third step in the control process.

The development or identification of objectives or standards must precede the control process.

An action show producer has a read-through of a half-written show in which actors, writers, producers, and the director are free to make comments and changes before the show is filmed. What kind of control is being used?

A single business cannot experience both underperformance and overperformance at the same time.

For addressing unemployment, this is an example of basic corrective action.

In a short essay, explain how global companies compare to domestic companies with respect to controlling workers.