Exam 17: Foundations of Control

A gap between actual performance and planned goals that falls within an acceptable range of variation usually requires managerial action.

The second step in the control process is to ________.

The controlling function helps managers protect an organization's ________.

The criterion that determines the effectiveness of a control system is how well it reduces unnecessary costs.

An advantage of feedback control is that it improves ________.

In a short essay, describe the first step in the control process.

Firewalls, data backup, and encryption help prevent security breaches in organizations.

What is measured in the control process is often less critical than how it is measured.

When might a manager be justified in revising a standard rather than taking corrective action to remedy a significant performance deviation?

When a budget is used for controlling, it provides ________ against which resource consumption can be compared.

Steve has a taped record of a one-on-one meeting with his boss.

The acid test compares the difference between current assets and inventories to current liabilities.

These forms of performance measurement provide the best and most immediate forms of feedback.

A law firm manager finds that the firm loses too many of its civil cases while it wins an inordinately high number of its criminal cases. Which basic corrective action can the manager take?

If a manager of a tennis store sees sales totals for a particular racquet significantly exceeding goals and deviating from acceptable range of variation, she might ________.

A rigid, militaristic, high-pressure workplace that includes intimidation is likely to be a dysfunctional work environment.

This type of performance measurement format would be most likely to include graphs, tables, and computer outputs.

Controlling provides a critical link back to planning that compares actual outcomes to planned outcomes.

A GPS that tells you that you are making a wrong turn is an example of concurrent control.

Management of a global company often relies on highly formalized reports as controls for distant operations.