Question 1

________ is a measure of how readily a company can use its assets to generate profits.

Accepted Answer

A)  Profitability 
B)  Leverage 
C)  Liquidity 
D)  Activity 
A)  Profitability 
B)  Leverage 
C)  Liquidity 
D)  Activity

Question 2

A scorecard with respect to organizational performance should always focus on all four performance areas equally.

Accepted Answer

A) True 
 B)False

Question 3

In the second step of the control process, actual performance can be considered acceptable as long as the performance doesn't fall ________.

Accepted Answer

A)  short of goals by more than 15 percent 
B)  short of goals by more than 30 percent 
C)  inside an acceptable range of variation 
D)  outside an acceptable range of variation 
A)  short of goals by more than 15 percent 
B)  short of goals by more than 30 percent 
C)  inside an acceptable range of variation 
D)  outside an acceptable range of variation

Question 4

An effective control system can help managers delegate authority to employees with confidence.

Accepted Answer

A) True 
 B)False

Question 5

When should a manager's course of action be to do nothing?

Accepted Answer

A)  when the cause of the variation has been identified 
B)  when the standard is acceptable 
C)  when the standard is not acceptable 
D)  when the variance is acceptable 
A)  when the cause of the variation has been identified 
B)  when the standard is acceptable 
C)  when the standard is not acceptable 
D)  when the variance is acceptable

Question 6

Due to a recent construction of an upscale housing community near a tennis club, customer use has skyrocketed during the year and the club is operating at all-time high levels, far beyond the goals set the previous year. The best strategy for the manager is to ________.

Accepted Answer

A)  do nothing 
B)  run a sale to increase customers 
C)  advertise 
D)  change goals for the following year 
A)  do nothing 
B)  run a sale to increase customers 
C)  advertise 
D)  change goals for the following year

Question 7

Return on investment compares net profit after taxes to total sales.

Accepted Answer

A) True 
 B)False

Question 8

A disadvantage of a statistical report is that it may leave out ________ measurements of performance.

Accepted Answer

A)  subjective 
B)  objective 
C)  positive 
D)  negative 
A)  subjective 
B)  objective 
C)  positive 
D)  negative

Question 9

MBWA stands for management by ________.

Accepted Answer

A)  work area 
B)  work action 
C)  written action 
D)  walking around 
A)  work area 
B)  work action 
C)  written action 
D)  walking around

Question 10

In a short essay, describe workplace privacy concerns for managers today. What are managers doing to control this issue?

Accepted Answer

Employers can (and do), among other thin

Question 11

A company looks at its expenses and finds that its payments to freelancers increased significantly over the past few months, exceeding the budget by 25 percent. This is an example of ________.

Accepted Answer

A)  using a budget for planning 
B)  using data to confirm a budget 
C)  justifying expenses with a budget 
D)  using a budget for monitoring and controlling 
A)  using a budget for planning 
B)  using data to confirm a budget 
C)  justifying expenses with a budget 
D)  using a budget for monitoring and controlling

Question 12

Of the following choices, this is the most common reason for companies firing employees.

Accepted Answer

A)  misuse of office phones 
B)  inappropriate computer use 
C)  watching online video 
D)  leaking company secrets 
A)  misuse of office phones 
B)  inappropriate computer use 
C)  watching online video 
D)  leaking company secrets

Question 13

A cell phone maker tests its new model with a sample audience when it is fully operational. What kind of control is this?

Accepted Answer

A)  pre-market control 
B)  feedback control 
C)  concurrent control 
D)  feedforward control 
A)  pre-market control 
B)  feedback control 
C)  concurrent control 
D)  feedforward control

Question 14

Effective controlling can help managers who are afraid to delegate authority ________.

Accepted Answer

A)  empower their employees 
B)  set their goals 
C)  maximize risk 
D)  minimize employee empowerment 
A)  empower their employees 
B)  set their goals 
C)  maximize risk 
D)  minimize employee empowerment

Question 15

In any given week, about ________ workers are attacked by coworkers or former coworkers and seriously injured.

Accepted Answer

A)  1 percent of all 
B)  10 
C)  25 
D)  100 
A)  1 percent of all 
B)  10 
C)  25 
D)  100

Question 16

In a short essay, explain why what managers choose to measure can be more important than how they measure in the control process.

Accepted Answer

A premium coffee bean company, for examp

Question 17

In general, the greater the distance between the home office of a global company and its branch, the ________.

Accepted Answer

A)  more formalized the controls 
B)  less formalized the controls 
C)  more automated the controls 
D)  less automated the controls 
A)  more formalized the controls 
B)  less formalized the controls 
C)  more automated the controls 
D)  less automated the controls

Question 18

To carry out the second step of the control process, managers at an electric shaver company need to compare the number of actual shavers sold to ________.

Accepted Answer

A)  a competitor's sales totals 
B)  planning goals for sales totals 
C)  sales totals from last year 
D)  the number of possible shaver customers 
A)  a competitor's sales totals 
B)  planning goals for sales totals 
C)  sales totals from last year 
D)  the number of possible shaver customers

Question 19

Managers always use these for performance standards during the control process.

Accepted Answer

A)  goals created during the planning process 
B)  employee opinions 
C)  generic performance standards for the industry 
D)  standards developed by performance experts 
A)  goals created during the planning process 
B)  employee opinions 
C)  generic performance standards for the industry 
D)  standards developed by performance experts

Question 20

An advantage of management by walking around is ________.

Accepted Answer

A)  perceptual biases 
B)  obtrusiveness 
C)  personal contact 
D)  objectivity 
A)  perceptual biases 
B)  obtrusiveness 
C)  personal contact 
D)  objectivity

________ is a measure of how readily a company can use its assets to generate profits.

A scorecard with respect to organizational performance should always focus on all four performance areas equally.

In the second step of the control process, actual performance can be considered acceptable as long as the performance doesn't fall ________.

An effective control system can help managers delegate authority to employees with confidence.

When should a manager's course of action be to do nothing?

Due to a recent construction of an upscale housing community near a tennis club, customer use has skyrocketed during the year and the club is operating at all-time high levels, far beyond the goals set the previous year. The best strategy for the manager is to ________.

Return on investment compares net profit after taxes to total sales.

A disadvantage of a statistical report is that it may leave out ________ measurements of performance.

MBWA stands for management by ________.

In a short essay, describe workplace privacy concerns for managers today. What are managers doing to control this issue?

A company looks at its expenses and finds that its payments to freelancers increased significantly over the past few months, exceeding the budget by 25 percent. This is an example of ________.

Of the following choices, this is the most common reason for companies firing employees.

A cell phone maker tests its new model with a sample audience when it is fully operational. What kind of control is this?

Effective controlling can help managers who are afraid to delegate authority ________.

In any given week, about ________ workers are attacked by coworkers or former coworkers and seriously injured.

In a short essay, explain why what managers choose to measure can be more important than how they measure in the control process.

In general, the greater the distance between the home office of a global company and its branch, the ________.

To carry out the second step of the control process, managers at an electric shaver company need to compare the number of actual shavers sold to ________.

Managers always use these for performance standards during the control process.

An advantage of management by walking around is ________.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Operations Management

A Entrepreneurship Module

Filters

Exam 17: Foundations of Control

________ is a measure of how readily a company can use its assets to generate profits.

A scorecard with respect to organizational performance should always focus on all four performance areas equally.

In the second step of the control process, actual performance can be considered acceptable as long as the performance doesn't fall ________.

An effective control system can help managers delegate authority to employees with confidence.

When should a manager's course of action be to do nothing?

Due to a recent construction of an upscale housing community near a tennis club, customer use has skyrocketed during the year and the club is operating at all-time high levels, far beyond the goals set the previous year. The best strategy for the manager is to ________.

Return on investment compares net profit after taxes to total sales.

A disadvantage of a statistical report is that it may leave out ________ measurements of performance.

MBWA stands for management by ________.

In a short essay, describe workplace privacy concerns for managers today. What are managers doing to control this issue?

A company looks at its expenses and finds that its payments to freelancers increased significantly over the past few months, exceeding the budget by 25 percent. This is an example of ________.

Of the following choices, this is the most common reason for companies firing employees.

A cell phone maker tests its new model with a sample audience when it is fully operational. What kind of control is this?

Effective controlling can help managers who are afraid to delegate authority ________.

In any given week, about ________ workers are attacked by coworkers or former coworkers and seriously injured.

In a short essay, explain why what managers choose to measure can be more important than how they measure in the control process.

In general, the greater the distance between the home office of a global company and its branch, the ________.

To carry out the second step of the control process, managers at an electric shaver company need to compare the number of actual shavers sold to ________.

Managers always use these for performance standards during the control process.

An advantage of management by walking around is ________.

Managers and Management

A History Module

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

A Quantitative Module

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

A Career Module

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Operations Management

A Entrepreneurship Module

Filters