Question 1

Aziz is the owner of a record store and must decide on next week's work schedule for his employees.This is an example of a ________ decision.

Accepted Answer

A) nonprogrammed 
B) programmed 
C) reprogrammed 
D) risky 
E) complex 
A) nonprogrammed 
B) programmed 
C) reprogrammed 
D) risky 
E) complex

Question 2

Discuss the roles that uncertainty and risk play in managerial decision making.

Accepted Answer

Student answers will vary,but should dem

Question 3

Describe the elements of an effective crisis management plan.

Accepted Answer

The answer of Describe the elements of an effective crisis...

Question 4

Compare and contrast three models of organizational decision processes thought to occur when bounded rationality conditions hold.

Accepted Answer

Student answers will vary,but should dem

Question 5

Which of the following is a disadvantage of group decisions?

Accepted Answer

A) People tend to settle for satisficing. 
B) There is a smaller pool of information. 
C) The employees are not intellectually stimulated. 
D) There are multiple perspectives to the decision. 
E) There is more transparency among employees. 
A) People tend to settle for satisficing. 
B) There is a smaller pool of information. 
C) The employees are not intellectually stimulated. 
D) There are multiple perspectives to the decision. 
E) There is more transparency among employees.

Question 6

The three requirements for effective group decision making are an appropriate leadership style,the constructive use of disagreement and conflict,and the enhancement of

Accepted Answer

A) conflict. 
B) groupthink. 
C) satisficing. 
D) creativity. 
E) framing. 
A) conflict. 
B) groupthink. 
C) satisficing. 
D) creativity. 
E) framing.

Question 7

The psychological bias known as "illusion of control" refers to a belief that

Accepted Answer

A) the employees will always agree with the decisions made by the manager. 
B) one can influence events even when one has no control over what will happen. 
C) employees do not have confidence in a manager's abilities. 
D) one has no control and therefore does not put any effort into the decision. 
E) managers' with wider spans of control tend to perform effectively. 
A) the employees will always agree with the decisions made by the manager. 
B) one can influence events even when one has no control over what will happen. 
C) employees do not have confidence in a manager's abilities. 
D) one has no control and therefore does not put any effort into the decision. 
E) managers' with wider spans of control tend to perform effectively.

Question 8

Which of the following is a disadvantage of group decision making?

Accepted Answer

A) drawing on more perspectives 
B) having a larger pool of information 
C) understanding the decision 
D) experiencing groupthink 
E) being more committed to a decision 
A) drawing on more perspectives 
B) having a larger pool of information 
C) understanding the decision 
D) experiencing groupthink 
E) being more committed to a decision

Question 9

Allowing one person to control a discussion or decision is known as

Accepted Answer

A) groupthink. 
B) devil's advocacy. 
C) individual dominance. 
D) vigilance. 
E) dialectic. 
A) groupthink. 
B) devil's advocacy. 
C) individual dominance. 
D) vigilance. 
E) dialectic.

Question 10

Swann Brothers Chocolatiers is a new company that makes specialty,gourmet confections and markets to upscale restaurants and the general public,particularly hip,young people with money to spend on luxuries.They need to find a location for their new shop and kitchen.The real estate agent they have contracted shows them several available commercial spaces in the area.Given their goals,if they are optimizing their decision,which of the following represents their best choice?

Accepted Answer

A) a former nail salon in a trendy neighborhood recently voted "most walkable" 
B) a former candy store with a small prep area in a busy,discount outlet mall 
C) a former shoe store in a strip mall with lots of drive-by visibility but little walk-by traffic 
D) a former restaurant two doors down from a competitor,Herrmann's Confectioner's 
E) a former café in a historic building surrounded by trendy restaurants and chic boutiques 
A) a former nail salon in a trendy neighborhood recently voted "most walkable" 
B) a former candy store with a small prep area in a busy,discount outlet mall 
C) a former shoe store in a strip mall with lots of drive-by visibility but little walk-by traffic 
D) a former restaurant two doors down from a competitor,Herrmann's Confectioner's 
E) a former café in a historic building surrounded by trendy restaurants and chic boutiques

Question 11

Which of the following statements about decision making in a crisis is true?

Accepted Answer

A) In crises,managers should make decisions only after taking all of the details into account. 
B) An effective plan for crisis management should include communication actions. 
C) In crises,managers should avoid making decisions under pressure. 
D) It is not imperative to include crisis management on the management's agenda. 
E) Crises result in negative outcomes and cannot provide benefits to a company. 
A) In crises,managers should make decisions only after taking all of the details into account. 
B) An effective plan for crisis management should include communication actions. 
C) In crises,managers should avoid making decisions under pressure. 
D) It is not imperative to include crisis management on the management's agenda. 
E) Crises result in negative outcomes and cannot provide benefits to a company.

Question 12

The manager of the Silver Sands Hotel noticed a tremendous decrease in the number of convention bookings.He promptly ordered the redecoration of the hotel's meeting rooms.Customer feedback later indicated that the problem had not been the meeting facilities but poor service from the cleaning staff.In this scenario,to try and solve the problem,the manager should have first tried to

Accepted Answer

A) generate alternate solutions. 
B) hire more qualified employees. 
C) identify the problem. 
D) reduce the price of all products. 
E) spend more on marketing and advertisement. 
A) generate alternate solutions. 
B) hire more qualified employees. 
C) identify the problem. 
D) reduce the price of all products. 
E) spend more on marketing and advertisement.

Question 13

Which of the following statements about group decision making is true?

Accepted Answer

A) Group decisions should rarely be used to address significant business problems. 
B) Individual decisions are generally more difficult to reach than group decisions. 
C) If enough time is available,groups usually make higher-quality decisions than most individuals. 
D) If enough time is available,most individuals usually make higher-quality decisions than a group. 
E) There are far more disadvantages than advantages to group decision making. 
A) Group decisions should rarely be used to address significant business problems. 
B) Individual decisions are generally more difficult to reach than group decisions. 
C) If enough time is available,groups usually make higher-quality decisions than most individuals. 
D) If enough time is available,most individuals usually make higher-quality decisions than a group. 
E) There are far more disadvantages than advantages to group decision making.

Question 14

Scenario D: Sunrise Health Systems has hired a consultant to help with organizational decision making.The consultant's first meeting is set up to explain to the managers of Sunrise Health Systems various models of organizational decision processes.Each of the managers seems to prefer one of the models over the others.
-The vice president of human resources believes that decision makers cannot be truly rational in their decisions.He tells the group that he sees many situations with managers who do not have enough time to process all the relevant information and who regularly face very complex problems.His observation illustrates

Accepted Answer

A) bounded rationality. 
B) the incremental model. 
C) the garbage can model. 
D) cognitive dissonance. 
E) rationalization. 
A) bounded rationality. 
B) the incremental model. 
C) the garbage can model. 
D) cognitive dissonance. 
E) rationalization.

Question 15

Scenario D: Sunrise Health Systems has hired a consultant to help with organizational decision making.The consultant's first meeting is set up to explain to the managers of Sunrise Health Systems various models of organizational decision processes.Each of the managers seems to prefer one of the models over the others.
-The vice president of production declares that her people disagree on goals and have now formed groups to advocate for their own interests.Her managers are using

Accepted Answer

A) bounded rationality. 
B) the incremental model. 
C) the garbage can model. 
D) the coalition model. 
E) the crisis model. 
A) bounded rationality. 
B) the incremental model. 
C) the garbage can model. 
D) the coalition model. 
E) the crisis model.

Question 16

Explain the five disadvantages of using a group to make decisions.

Accepted Answer

Student answers will vary,but should dem

Question 17

Scenario A: Alexis,the manager of Full Circle Fitness,has several decisions to make as the week begins.She always comes in early on Mondays to sift through the paperwork on her desk and decide what needs to be done for the week and in which order.The following are decisions facing Alexis this week:
Giving two personal trainers raises based on the company's policy for wage increases
Determining whether or not to open a facility in a new market to target more customers
Interviewing applicants for two open part-time fitness instructor positions and hiring them
Providing input to the owner on a possible upgrade to the elliptical machines currently in use
-In Scenario A,Alexis's decision about interviewing applicants for two open part-time positions and hiring them is an example of a ________ decision.

Accepted Answer

A) vigilant 
B) nonprogrammed 
C) programmed 
D) satisficing 
E) non-vigilant 
A) vigilant 
B) nonprogrammed 
C) programmed 
D) satisficing 
E) non-vigilant

Question 18

Vigilance in decision making means the

Accepted Answer

A) customer realizes increased value as a result of the decision. 
B) manager has carefully completed all stages in the decision-making process. 
C) manager has overdone the decision-making process. 
D) employees have full control over the decision-making process. 
E) employees have been monitored to see their reactions to the decision. 
A) customer realizes increased value as a result of the decision. 
B) manager has carefully completed all stages in the decision-making process. 
C) manager has overdone the decision-making process. 
D) employees have full control over the decision-making process. 
E) employees have been monitored to see their reactions to the decision.

Question 19

Complimenting one another and telling stories are examples of behaviors that can make brainstorming less effective.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following involves weighting short-term costs and benefits more heavily than longer-term costs and benefits?

Accepted Answer

A) framing effects 
B) cognitive conflict 
C) illusion of control 
D) social realities 
E) discounting the future 
A) framing effects 
B) cognitive conflict 
C) illusion of control 
D) social realities 
E) discounting the future

Aziz is the owner of a record store and must decide on next week's work schedule for his employees.This is an example of a ________ decision.

Discuss the roles that uncertainty and risk play in managerial decision making.

Describe the elements of an effective crisis management plan.

Compare and contrast three models of organizational decision processes thought to occur when bounded rationality conditions hold.

Which of the following is a disadvantage of group decisions?

The three requirements for effective group decision making are an appropriate leadership style,the constructive use of disagreement and conflict,and the enhancement of

The psychological bias known as "illusion of control" refers to a belief that

Which of the following is a disadvantage of group decision making?

Allowing one person to control a discussion or decision is known as

Which of the following statements about decision making in a crisis is true?

Which of the following statements about group decision making is true?

Explain the five disadvantages of using a group to make decisions.

Vigilance in decision making means the

Complimenting one another and telling stories are examples of behaviors that can make brainstorming less effective.

Which of the following involves weighting short-term costs and benefits more heavily than longer-term costs and benefits?

Managing and Performing

The External and Internal Environments

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

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Exam 3: Managerial Decision Making

Aziz is the owner of a record store and must decide on next week's work schedule for his employees.This is an example of a ________ decision.

Discuss the roles that uncertainty and risk play in managerial decision making.

Describe the elements of an effective crisis management plan.

Compare and contrast three models of organizational decision processes thought to occur when bounded rationality conditions hold.

Which of the following is a disadvantage of group decisions?

The three requirements for effective group decision making are an appropriate leadership style,the constructive use of disagreement and conflict,and the enhancement of

The psychological bias known as "illusion of control" refers to a belief that

Which of the following is a disadvantage of group decision making?

Allowing one person to control a discussion or decision is known as

Which of the following statements about decision making in a crisis is true?

Which of the following statements about group decision making is true?

Explain the five disadvantages of using a group to make decisions.

Vigilance in decision making means the

Complimenting one another and telling stories are examples of behaviors that can make brainstorming less effective.

Which of the following involves weighting short-term costs and benefits more heavily than longer-term costs and benefits?

Managing and Performing

The External and Internal Environments

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters