Exam 3: Managerial Decision Making

Imani,a manager at Scribbles Specialty Paper Company,was disappointed with her team's discussion regarding next year's marketing campaign.Van,a fellow manager,pushed all his ideas through;they were good,but nobody else got a word in or had the opportunity to share.This group experienced

Scenario D: Sunrise Health Systems has hired a consultant to help with organizational decision making.The consultant's first meeting is set up to explain to the managers of Sunrise Health Systems various models of organizational decision processes.Each of the managers seems to prefer one of the models over the others. -The president of the company tells his team that he has made an observation that the managers do not agree on goals or what actions should be taken.This situation best relates to

Scenario C: Ricardo is the lead on a new project at work,and it is essential that he make a good impression on top management.He recently had his first staff meeting to solve a fairly large problem with the project,and it did not go well.The whole staff of 10 was there,which he thought would lead to buy-in from the group.Instead the group did not get much done in that meeting. -Ricardo opened the meeting by suggesting to the group that he had put a lot of thought into the problem and that perhaps they should use his ideas to solve the problem.He spent the meeting explaining why this should occur and went on to dismiss any alternatives.Ricardo was practicing

Following all six stages of the decision-making process guarantees successful decisions.

Which of the following is an element of an effective plan for crisis management?

When choosing a phone plan,Felix decides on the first option that meets the company's requirements rather than investigating all available options.This is an example of

Contingency plans should be developed only after a decision has been made and implemented.

Explain the importance of creativity in decision making and how it can be developed.

Differentiate between programmed and nonprogrammed decisions.Give an example of each.

Scenario C: Ricardo is the lead on a new project at work,and it is essential that he make a good impression on top management.He recently had his first staff meeting to solve a fairly large problem with the project,and it did not go well.The whole staff of 10 was there,which he thought would lead to buy-in from the group.Instead the group did not get much done in that meeting. -Ricardo decided to try another meeting because the project deadline was drawing closer,and he began to feel pressure to get something done with his group.He put the agenda out early and felt he was ready to lead the meeting.Shortly after the meeting began,one of his colleagues suggested a new process to use on the project.A second colleague commented favorably on the suggestion.Soon the group was in an animated discussion pointing out all the possible advantages of the process.Ricardo asked for critiques of the idea,but no one offered any.In this meeting,the group was engaged in

Important,difficult decisions tend to be nonprogrammed,and they demand creative approaches.

Scenario C: Ricardo is the lead on a new project at work,and it is essential that he make a good impression on top management.He recently had his first staff meeting to solve a fairly large problem with the project,and it did not go well.The whole staff of 10 was there,which he thought would lead to buy-in from the group.Instead the group did not get much done in that meeting. -Since the first meeting did not go well,Ricardo read several management books on working with groups and thought perhaps a longer meeting would allow time to explore several points of view.He chose a Friday afternoon so everyone could go home afterward and not have to rush off to other work appointments.To his surprise,the first idea he suggested was accepted by the group,and the meeting was over in no time.The group was most likely engaging in ________ so they could end the meeting and go home early.

The manager of a jewelry store faces conflict when she must decide whether to cut hours for all employees or lay off two employees.

According to some,the most fundamental unit of value is ideas.

Terra is the owner of Arcadia Salon and Spa and is looking to add some new spa services.Terra interviewed her staff to get their opinions and ideas,and she invited everyone to participate in deciding which ideas to advance.Staff members were then aware of the various options and recognized the benefits and costs of each.In this scenario,involving the staff has helped people to

During a crisis that involved a toxic spill,the executives of Grenier Chemical were straightforward in sharing the bad news with the public and providing daily updates on the containment and cleanup process.What is the likely long-lasting effect of this communication strategy?

A process in which group members generate as many ideas about a problem as they can is called

Which of the following is a characteristic of managerial decisions that contributes to the difficulty in making a decision?

Once a solution to a problem is chosen,the next phase in the decision-making process involves

In the decision-making process,________ means achieving the best possible balance among several goals.