Question 1

Family events, personal economics, and personal affairs are non-work factors that may influence the stress an individual experiences at work.

Accepted Answer

A) True 
 B)False

Question 2

Emotional intelligence allows us to avoid having emotions "get the better of us."

Accepted Answer

A) True 
 B)False

Question 3

Suppose that a manager assumes older workers cannot perform well in important and challenging jobs because, in her opinion, they lack creativity and are risk averse. Which stereotype is this manager using?

Accepted Answer

A)  racial stereotype 
B)  ethnic stereotype 
C)  gender stereotype 
D)  ability stereotype 
E)  age stereotypes 
A)  racial stereotype 
B)  ethnic stereotype 
C)  gender stereotype 
D)  ability stereotype 
E)  age stereotypes

Question 4

In the psychological contract, contributions are ___.

Accepted Answer

A)  offered to the organization by the individual 
B)  offered to the individual by the organization 
C)  exchanged mutually by the organization and the individual 
D)  the monetary or economic incentives provided by the organization 
E)  the organization's requirement that employees support charitable causes 
A)  offered to the organization by the individual 
B)  offered to the individual by the organization 
C)  exchanged mutually by the organization and the individual 
D)  the monetary or economic incentives provided by the organization 
E)  the organization's requirement that employees support charitable causes

Question 5

Suppose that a task force is addressing a rather ambiguous problem. A representative from the marketing department views it clearly as a marketing problem and a representative from the manufacturing department views it clearly as a manufacturing problem. In this case, the chair of the task force must be careful to avoid biased decision making caused by ___.

Accepted Answer

A)  stereotypes 
B)  the halo effect 
C)  selective perception 
D)  projection 
E)  mixed messages 
A)  stereotypes 
B)  the halo effect 
C)  selective perception 
D)  projection 
E)  mixed messages

Question 6

An open person is broad-minded, receptive to new things, and comfortable with change.

Accepted Answer

A) True 
 B)False

Question 7

An instructor always comes into the classroom in a cheerful mood with a smile on his face and says "good morning" in a friendly way to his students. As a result, students rarely miss his class and have a very positive attitude toward classes and the school in general. This is an example of mood contagion.

Accepted Answer

A) True 
 B)False

Question 8

If high performance is to be achieved in any work setting, the individual contributor must possess the right abilities, work hard at the task, and have the necessary support.

Accepted Answer

A) True 
 B)False

Question 9

The ___ component of an attitude reflects a specific feeling.

Accepted Answer

A)  cognitive 
B)  intentional 
C)  affective 
D)  opinion 
E)  behavioural 
A)  cognitive 
B)  intentional 
C)  affective 
D)  opinion 
E)  behavioural

Question 10

Which of the following is a consequence of an unbalanced psychological contract?

Accepted Answer

A)  eustress 
B)  fundamental attribution error 
C)  projection 
D)  withdrawal 
E)  false sense of confidence 
A)  eustress 
B)  fundamental attribution error 
C)  projection 
D)  withdrawal 
E)  false sense of confidence

Question 11

Projection is the assignment of personal attributes to other individuals.

Accepted Answer

A) True 
 B)False

Question 12

In the spillover effect, one partner's work experiences can have psychological consequences for the other partner as one's work stress increases.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is true about job satisfaction?

Accepted Answer

A)  Job satisfaction tends to be lower in small firms and higher in large firms. 
B)  The relationship between job satisfaction and temporary absenteeism is not strong. 
C)  Performance does not influence job satisfaction. 
D)  There is a strong relationship between job satisfaction and performance. 
E)  A strong relationship exists between job satisfaction and actual job turnover. 
A)  Job satisfaction tends to be lower in small firms and higher in large firms. 
B)  The relationship between job satisfaction and temporary absenteeism is not strong. 
C)  Performance does not influence job satisfaction. 
D)  There is a strong relationship between job satisfaction and performance. 
E)  A strong relationship exists between job satisfaction and actual job turnover.

Question 14

Julia, a manager at a logistics company, found that her subordinate, Olivia, frequently missed her deadlines for projects. When asked for an explanation, Olivia responded saying that she had to meet unrealistic deadlines. Olivia's co-workers have similar workloads and deadlines, but they always finish their work on time. Olivia has arrived at the conclusion that her deadlines are unrealistic mostly because of ___.

Accepted Answer

A)  her mood contagion bias 
B)  the Machiavellian effect 
C)  the Halo effect 
D)  her fundamental attribution error 
E)  her self-serving bias 
A)  her mood contagion bias 
B)  the Machiavellian effect 
C)  the Halo effect 
D)  her fundamental attribution error 
E)  her self-serving bias

Question 15

A person with a Type A personality

Accepted Answer

A)  believes in taking breaks during work. 
B)  is oriented toward extreme achievement and perfectionism. 
C)  never interrupts the speech of others. 
D)  believes in doing one task at a time. 
E)  is oriented toward extreme patience. 
A)  believes in taking breaks during work. 
B)  is oriented toward extreme achievement and perfectionism. 
C)  never interrupts the speech of others. 
D)  believes in doing one task at a time. 
E)  is oriented toward extreme patience.

Question 16

Job satisfaction can influence

Accepted Answer

A)  management skills. 
B)  absenteeism and personnel turnover. 
C)  the Meyers-Wilson anomaly. 
D)  the Internal Factor Theory. 
E)  the External Factor Theory. 
A)  management skills. 
B)  absenteeism and personnel turnover. 
C)  the Meyers-Wilson anomaly. 
D)  the Internal Factor Theory. 
E)  the External Factor Theory.

Question 17

Workers who are more satisfied with their jobs are absent less frequently.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following refers to job burnout?

Accepted Answer

A)  showing aggressive behaviour toward co-workers or a work setting 
B)  a situation where an individual ends up in a job that does not match his or her talents 
C)  a potential outcome of eustress 
D)  the spillover of one's positive or negative moods onto others 
E)  the physical and mental exhaustion from work stress 
A)  showing aggressive behaviour toward co-workers or a work setting 
B)  a situation where an individual ends up in a job that does not match his or her talents 
C)  a potential outcome of eustress 
D)  the spillover of one's positive or negative moods onto others 
E)  the physical and mental exhaustion from work stress

Question 19

Briefly explain the concept of impression management.

Accepted Answer

Impression management is the systematic

Question 20

Sophie is a Type A personality. Which of the following patterns of behaviour would be observed in Sophie?

Accepted Answer

A)  slow-eating patterns 
B)  patience 
C)  multitasking 
D)  laziness 
E)  lack of stress 
A)  slow-eating patterns 
B)  patience 
C)  multitasking 
D)  laziness 
E)  lack of stress

Family events, personal economics, and personal affairs are non-work factors that may influence the stress an individual experiences at work.

Emotional intelligence allows us to avoid having emotions "get the better of us."

Suppose that a manager assumes older workers cannot perform well in important and challenging jobs because, in her opinion, they lack creativity and are risk averse. Which stereotype is this manager using?

In the psychological contract, contributions are ___.

An open person is broad-minded, receptive to new things, and comfortable with change.

If high performance is to be achieved in any work setting, the individual contributor must possess the right abilities, work hard at the task, and have the necessary support.

The ___ component of an attitude reflects a specific feeling.

Which of the following is a consequence of an unbalanced psychological contract?

Projection is the assignment of personal attributes to other individuals.

In the spillover effect, one partner's work experiences can have psychological consequences for the other partner as one's work stress increases.

Which of the following is true about job satisfaction?

A person with a Type A personality

Job satisfaction can influence

Workers who are more satisfied with their jobs are absent less frequently.

Which of the following refers to job burnout?

Briefly explain the concept of impression management.

Sophie is a Type A personality. Which of the following patterns of behaviour would be observed in Sophie?

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

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Exam 15: Individual Behavior

Family events, personal economics, and personal affairs are non-work factors that may influence the stress an individual experiences at work.

Emotional intelligence allows us to avoid having emotions "get the better of us."

Suppose that a manager assumes older workers cannot perform well in important and challenging jobs because, in her opinion, they lack creativity and are risk averse. Which stereotype is this manager using?

In the psychological contract, contributions are ___.

An open person is broad-minded, receptive to new things, and comfortable with change.

If high performance is to be achieved in any work setting, the individual contributor must possess the right abilities, work hard at the task, and have the necessary support.

The ___ component of an attitude reflects a specific feeling.

Which of the following is a consequence of an unbalanced psychological contract?

Projection is the assignment of personal attributes to other individuals.

In the spillover effect, one partner's work experiences can have psychological consequences for the other partner as one's work stress increases.

Which of the following is true about job satisfaction?

A person with a Type A personality

Job satisfaction can influence

Workers who are more satisfied with their jobs are absent less frequently.

Which of the following refers to job burnout?

Briefly explain the concept of impression management.

Sophie is a Type A personality. Which of the following patterns of behaviour would be observed in Sophie?

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters