Question 1

___ is the process through which people receive, organize, and interpret information from the environment.

Accepted Answer

A)  Attribution 
B)  Perception 
C)  Projection 
D)  Conversion 
E)  Distortion 
A)  Attribution 
B)  Perception 
C)  Projection 
D)  Conversion 
E)  Distortion

Question 2

In the psychological contract, inducements ___.

Accepted Answer

A)  are offered to the organization by the individual 
B)  are offered to the individual by the organization 
C)  are exchanged mutually by organization and the individual 
D)  represent individual psychological factors 
E)  apply only to managers, not to non-supervisory employees 
A)  are offered to the organization by the individual 
B)  are offered to the individual by the organization 
C)  are exchanged mutually by organization and the individual 
D)  represent individual psychological factors 
E)  apply only to managers, not to non-supervisory employees

Question 3

All of the following are basic tactics of impression management except

Accepted Answer

A)  making eye contact. 
B)  smiling while engaged in conversation. 
C)  knowing when to "dress up" and when to "dress down." 
D)  assigning personal attributes to other individuals. 
E)  displaying a high level of energy. 
A)  making eye contact. 
B)  smiling while engaged in conversation. 
C)  knowing when to "dress up" and when to "dress down." 
D)  assigning personal attributes to other individuals. 
E)  displaying a high level of energy.

Question 4

Which of the following is a difference between an emotion and a mood?

Accepted Answer

A)  An emotion is a generalized feeling, while a mood is a strong feeling directed toward someone. 
B)  Emotions have a general effect on attitude and behaviour, as opposed to moods that have a specific effect on attitude and behaviour. 
C)  While an emotion tends to persist for some time, a mood tends to be brief. 
D)  An emotion is a positive feeling, while a mood represents a negative feeling. 
E)  Emotions are clearly targeted feelings, whereas moods are generalized states of mind. 
A)  An emotion is a generalized feeling, while a mood is a strong feeling directed toward someone. 
B)  Emotions have a general effect on attitude and behaviour, as opposed to moods that have a specific effect on attitude and behaviour. 
C)  While an emotion tends to persist for some time, a mood tends to be brief. 
D)  An emotion is a positive feeling, while a mood represents a negative feeling. 
E)  Emotions are clearly targeted feelings, whereas moods are generalized states of mind.

Question 5

Franco is loyal to his organization as he is very happy with his pay, his incentives, and all other employee benefits. This implies that he has a(n) ___ toward his organization.

Accepted Answer

A)  emotional commitment 
B)  rational commitment 
C)  self-serving bias 
D)  cognitive dissonance 
E)  affective commitment 
A)  emotional commitment 
B)  rational commitment 
C)  self-serving bias 
D)  cognitive dissonance 
E)  affective commitment

Question 6

Eric, a team lead, is quick at understanding concepts and in executing projects. He assumes that all his co-workers have the same ability to complete projects. Which of the following perceptual tendencies is displayed here?

Accepted Answer

A)  stereotype 
B)  selective perception 
C)  fundamental attribution error 
D)  self-serving bias 
E)  projection 
A)  stereotype 
B)  selective perception 
C)  fundamental attribution error 
D)  self-serving bias 
E)  projection

Question 7

The behavioural component of an attitude reflects an intention to behave consistently with a specific belief and feeling.

Accepted Answer

A) True 
 B)False

Question 8

Mood contagion refers to the

Accepted Answer

A)  spillover of one's positive or negative moods onto others. 
B)  ability to understand moods and manage relationships effectively. 
C)  collection of strong feelings directed toward someone or something. 
D)  positive mood created by cognitive dissonance. 
E)  discomfort felt when attitude and behaviour are inconsistent. 
A)  spillover of one's positive or negative moods onto others. 
B)  ability to understand moods and manage relationships effectively. 
C)  collection of strong feelings directed toward someone or something. 
D)  positive mood created by cognitive dissonance. 
E)  discomfort felt when attitude and behaviour are inconsistent.

Question 9

___ is a predisposition to act in a certain way toward people and things in one's environment.

Accepted Answer

A)  An attitude 
B)  A norm 
C)  A behaviour 
D)  A need 
E)  Locus of control 
A)  An attitude 
B)  A norm 
C)  A behaviour 
D)  A need 
E)  Locus of control

Question 10

The link between job satisfaction and job performance is best described as

Accepted Answer

A)  absolute, meaning a 100% perfect correlation. 
B)  zero, no correlation between the two. 
C)  modest, meaning there is some correlation between the two but it is complicated and has not been well-defined. 
D)  only defined in mechanistic organizations. 
E)  only evident at the management level. 
A)  absolute, meaning a 100% perfect correlation. 
B)  zero, no correlation between the two. 
C)  modest, meaning there is some correlation between the two but it is complicated and has not been well-defined. 
D)  only defined in mechanistic organizations. 
E)  only evident at the management level.

Question 11

The process of developing causal explanations for things that happen to people is called attribution.

Accepted Answer

A) True 
 B)False

Question 12

The ideal work situation is one in which the exchange of values in the psychological contract favours the employee.

Accepted Answer

A) True 
 B)False

Question 13

A conscientious person focuses on what can be accomplished and meets commitments; a person lacking conscientiousness is careless, often trying to do too much and failing, or doing little.

Accepted Answer

A) True 
 B)False

Question 14

Terry has frequent mood swings and is prone to outbursts. The Emotional Intelligence competency he needs to foster is ___.

Accepted Answer

A)  social awareness 
B)  relationship management 
C)  self-awareness 
D)  self management 
E)  mood contagion 
A)  social awareness 
B)  relationship management 
C)  self-awareness 
D)  self management 
E)  mood contagion

Question 15

When an observer blames another person's performance failures or problems more on internal factors relating to the individual than on external factors relating to the environment, the observer is ___.

Accepted Answer

A)  making a fundamental attribution error 
B)  promoting a self-serving bias 
C)  doing a legitimate performance appraisal 
D)  applying the Internal Factor Theory 
E)  applying the External Factor Theory 
A)  making a fundamental attribution error 
B)  promoting a self-serving bias 
C)  doing a legitimate performance appraisal 
D)  applying the Internal Factor Theory 
E)  applying the External Factor Theory

Question 16

Stereotypes are always negative and ill-intended.

Accepted Answer

A) True 
 B)False

Question 17

Even the most capable, well-supported workers won't achieve the highest performance levels unless they are willing to work hard.

Accepted Answer

A) True 
 B)False

Question 18

The sensing vs. intuitive dimension of the Myers-Briggs Type Indicator assesses whether a person tends to rely on logic or emotions in dealing with problems.

Accepted Answer

A) True 
 B)False

Question 19

Personal wellness is a stress management strategy that includes taking individual responsibility for maintaining one's health through a disciplined approach to such things as smoking, alcohol or drug use, maintaining a nutritious diet, and engaging in a regular exercise and a physical-fitness program.

Accepted Answer

A) True 
 B)False

Question 20

One of the tactics of impression management is to avoid smiling when engaged in conversations as this creates personal bonds.

Accepted Answer

A) True 
 B)False

___ is the process through which people receive, organize, and interpret information from the environment.

In the psychological contract, inducements ___.

All of the following are basic tactics of impression management except

Which of the following is a difference between an emotion and a mood?

Franco is loyal to his organization as he is very happy with his pay, his incentives, and all other employee benefits. This implies that he has a(n) ___ toward his organization.

Eric, a team lead, is quick at understanding concepts and in executing projects. He assumes that all his co-workers have the same ability to complete projects. Which of the following perceptual tendencies is displayed here?

The behavioural component of an attitude reflects an intention to behave consistently with a specific belief and feeling.

Mood contagion refers to the

___ is a predisposition to act in a certain way toward people and things in one's environment.

The link between job satisfaction and job performance is best described as

The process of developing causal explanations for things that happen to people is called attribution.

The ideal work situation is one in which the exchange of values in the psychological contract favours the employee.

A conscientious person focuses on what can be accomplished and meets commitments; a person lacking conscientiousness is careless, often trying to do too much and failing, or doing little.

Terry has frequent mood swings and is prone to outbursts. The Emotional Intelligence competency he needs to foster is ___.

When an observer blames another person's performance failures or problems more on internal factors relating to the individual than on external factors relating to the environment, the observer is ___.

Stereotypes are always negative and ill-intended.

Even the most capable, well-supported workers won't achieve the highest performance levels unless they are willing to work hard.

The sensing vs. intuitive dimension of the Myers-Briggs Type Indicator assesses whether a person tends to rely on logic or emotions in dealing with problems.

One of the tactics of impression management is to avoid smiling when engaged in conversations as this creates personal bonds.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

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Exam 15: Individual Behavior

___ is the process through which people receive, organize, and interpret information from the environment.

In the psychological contract, inducements ___.

All of the following are basic tactics of impression management except

Which of the following is a difference between an emotion and a mood?

Franco is loyal to his organization as he is very happy with his pay, his incentives, and all other employee benefits. This implies that he has a(n) ___ toward his organization.

Eric, a team lead, is quick at understanding concepts and in executing projects. He assumes that all his co-workers have the same ability to complete projects. Which of the following perceptual tendencies is displayed here?

The behavioural component of an attitude reflects an intention to behave consistently with a specific belief and feeling.

Mood contagion refers to the

___ is a predisposition to act in a certain way toward people and things in one's environment.

The link between job satisfaction and job performance is best described as

The process of developing causal explanations for things that happen to people is called attribution.

The ideal work situation is one in which the exchange of values in the psychological contract favours the employee.

A conscientious person focuses on what can be accomplished and meets commitments; a person lacking conscientiousness is careless, often trying to do too much and failing, or doing little.

Terry has frequent mood swings and is prone to outbursts. The Emotional Intelligence competency he needs to foster is ___.

When an observer blames another person's performance failures or problems more on internal factors relating to the individual than on external factors relating to the environment, the observer is ___.

Stereotypes are always negative and ill-intended.

Even the most capable, well-supported workers won't achieve the highest performance levels unless they are willing to work hard.

The sensing vs. intuitive dimension of the Myers-Briggs Type Indicator assesses whether a person tends to rely on logic or emotions in dealing with problems.

One of the tactics of impression management is to avoid smiling when engaged in conversations as this creates personal bonds.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters