Question 1

___ is a management function that guides the efforts of human resources to ensure high levels of task accomplishment.

Accepted Answer

A)  Leading 
B)  Directing 
C)  Resourcing 
D)  Organizing 
E)  Processing 
A)  Leading 
B)  Directing 
C)  Resourcing 
D)  Organizing 
E)  Processing

Question 2

Which of the following is true of planning?

Accepted Answer

A)  It is done by managers at scheduled times. 
B)  It is a one-time process. 
C)  It doesn't need to be evaluated or monitored for viability. 
D)  It can include the active participation of all employees. 
E)  It can deliver results even without implementation. 
A)  It is done by managers at scheduled times. 
B)  It is a one-time process. 
C)  It doesn't need to be evaluated or monitored for viability. 
D)  It can include the active participation of all employees. 
E)  It can deliver results even without implementation.

Question 3

Which of the following statements best distinguishes between procedures and policies?

Accepted Answer

A)  Procedures help obtain organizational objectives; policies do not. 
B)  Procedures present a plan of action for specific situations; policies are broad guidelines. 
C)  A procedure is a single-use plan; a policy is a standing plan. 
D)  Procedures guide ethics; policies guide fair employment. 
E)  A procedure is a standing-use plan; a policy is a single-use plan. 
A)  Procedures help obtain organizational objectives; policies do not. 
B)  Procedures present a plan of action for specific situations; policies are broad guidelines. 
C)  A procedure is a single-use plan; a policy is a standing plan. 
D)  Procedures guide ethics; policies guide fair employment. 
E)  A procedure is a standing-use plan; a policy is a single-use plan.

Question 4

When job performance is difficult to quantify, performance objectives can be stated as ___.

Accepted Answer

A)  short-range plans 
B)  benchmarks 
C)  verifiable work activities 
D)  measurable end products 
E)  deliverables 
A)  short-range plans 
B)  benchmarks 
C)  verifiable work activities 
D)  measurable end products 
E)  deliverables

Question 5

___ is the process of setting objectives and determining how to accomplish them.

Accepted Answer

A)  Directing 
B)  Controlling 
C)  Leading 
D)  Organizing 
E)  Planning 
A)  Directing 
B)  Controlling 
C)  Leading 
D)  Organizing 
E)  Planning

Question 6

Nimble Industries operates as a labelling and packaging supplier within the consumer package good industry. Nimble has observed that a lot of its growth is going to come from overseas customers. It recognized that hosting locations throughout the world to ease workflow processes for its customers would be integral to its international success. Nimble will need to hire ___ to make this growth to happen.

Accepted Answer

A)  line managers 
B)  project managers 
C)  middle managers 
D)  staff planners 
E)  collabourators 
A)  line managers 
B)  project managers 
C)  middle managers 
D)  staff planners 
E)  collabourators

Question 7

In which phase of the planning process would one choose the alternative to accomplish one's objectives and describe what must be done to follow the best course of action?

Accepted Answer

A)  analyzing alternatives and making a plan 
B)  defining the objectives 
C)  implementing the plan and evaluating results 
D)  determining where one stands vis-à-vis objectives 
E)  developing premises regarding future conditions 
A)  analyzing alternatives and making a plan 
B)  defining the objectives 
C)  implementing the plan and evaluating results 
D)  determining where one stands vis-à-vis objectives 
E)  developing premises regarding future conditions

Question 8

Forecasting is a process of making quantitative or qualitative predictions about what will happen in the future; yet in the final analysis, forecasting is subject to error because it always relies on human judgment and interpretation.

Accepted Answer

A) True 
 B)False

Question 9

A fixed budget is defined as one that allocates a fixed amount of resources for a specific purpose.

Accepted Answer

A) True 
 B)False

Question 10

___ identifies alternative courses of action to take when things go wrong.

Accepted Answer

A)  internal benchmarking 
B)  contingency planning 
C)  external benchmarking 
D)  goal setting 
E)  staff planning 
A)  internal benchmarking 
B)  contingency planning 
C)  external benchmarking 
D)  goal setting 
E)  staff planning

Question 11

In business, tactical plans often take the form of operational plans that indicate how different components of the enterprise will contribute to the overall strategy.

Accepted Answer

A) True 
 B)False

Question 12

Operational plans define what needs to be done in specific functions or work units to implement strategic plans and achieve strategic objectives.

Accepted Answer

A) True 
 B)False

Question 13

Morrison Associates, a law firm, encourages its lawyers to learn from each other about how they can handle their cases better. It encourages the lawyers to share their best practices and collectively work toward meeting the objectives of the firm. This is an example of ___.

Accepted Answer

A)  internal benchmarking 
B)  forecasting 
C)  functional planning 
D)  tactical planning 
E)  external benchmarking 
A)  internal benchmarking 
B)  forecasting 
C)  functional planning 
D)  tactical planning 
E)  external benchmarking

Question 14

Company FUN, a toy manufacturer, has discovered that one of its suppliers has used lead based paint on one of its products. It is Thanksgiving week. The executive committee has assembled a team to devise a plan to mitigate the issue. FUN is using ___.

Accepted Answer

A)  tactical planning 
B)  strategic planning 
C)  functional planning 
D)  production planning 
E)  mitigation planning 
A)  tactical planning 
B)  strategic planning 
C)  functional planning 
D)  production planning 
E)  mitigation planning

Question 15

Which of the following types of budgets plot anticipated sales or revenues against expenses?

Accepted Answer

A)  zero-based budgets 
B)  nonmonetary budgets 
C)  financial budgets 
D)  operating budgets 
E)  fixed budgets 
A)  zero-based budgets 
B)  nonmonetary budgets 
C)  financial budgets 
D)  operating budgets 
E)  fixed budgets

Question 16

Identify and briefly describe each of the five major planning tools and techniques that managers use.

Accepted Answer

The five major planning tools and techni

Question 17

Which of the following statements about focus is correct?

Accepted Answer

A)  An organization with focus knows what it does best. 
B)  An organization with focus knows the needs of its customers and knows how to serve them well. 
C)  An individual with focus knows where he or she wants to go in a career or situation and can retain that objective even in difficult circumstances. 
D)  all of the above 
E)  none of the above 
A)  An organization with focus knows what it does best. 
B)  An organization with focus knows the needs of its customers and knows how to serve them well. 
C)  An individual with focus knows where he or she wants to go in a career or situation and can retain that objective even in difficult circumstances. 
D)  all of the above 
E)  none of the above

Question 18

Which level of management spends more time with long-range planning?

Accepted Answer

A)  lower-level managers 
B)  middle-level managers 
C)  lower-level and middle-level managers 
D)  top-level managers 
E)  all levels of management 
A)  lower-level managers 
B)  middle-level managers 
C)  lower-level and middle-level managers 
D)  top-level managers 
E)  all levels of management

Question 19

Which of the following is true about the use of staff planners?

Accepted Answer

A)  It can lead to a communication gap between planners and implementers. 
B)  It can lead to an increase in commitment to implement the plans. 
C)  The use of staff planners can lead to a short-term rather than a long-term focus. 
D)  Very few organizations use staff planners as they don't bring any expertise to the planning process. 
E)  The use of staff planners always reduces the focus of the planning team. 
A)  It can lead to a communication gap between planners and implementers. 
B)  It can lead to an increase in commitment to implement the plans. 
C)  The use of staff planners can lead to a short-term rather than a long-term focus. 
D)  Very few organizations use staff planners as they don't bring any expertise to the planning process. 
E)  The use of staff planners always reduces the focus of the planning team.

Question 20

In the planning process, ___ are the specific results or desired outcomes that one intends to achieve.

Accepted Answer

A)  objectives and goals 
B)  beliefs and culture 
C)  procedures 
D)  policies 
E)  guidelines 
A)  objectives and goals 
B)  beliefs and culture 
C)  procedures 
D)  policies 
E)  guidelines

___ is a management function that guides the efforts of human resources to ensure high levels of task accomplishment.

Which of the following is true of planning?

Which of the following statements best distinguishes between procedures and policies?

When job performance is difficult to quantify, performance objectives can be stated as ___.

___ is the process of setting objectives and determining how to accomplish them.

In which phase of the planning process would one choose the alternative to accomplish one's objectives and describe what must be done to follow the best course of action?

Forecasting is a process of making quantitative or qualitative predictions about what will happen in the future; yet in the final analysis, forecasting is subject to error because it always relies on human judgment and interpretation.

A fixed budget is defined as one that allocates a fixed amount of resources for a specific purpose.

___ identifies alternative courses of action to take when things go wrong.

In business, tactical plans often take the form of operational plans that indicate how different components of the enterprise will contribute to the overall strategy.

Operational plans define what needs to be done in specific functions or work units to implement strategic plans and achieve strategic objectives.

Morrison Associates, a law firm, encourages its lawyers to learn from each other about how they can handle their cases better. It encourages the lawyers to share their best practices and collectively work toward meeting the objectives of the firm. This is an example of ___.

Company FUN, a toy manufacturer, has discovered that one of its suppliers has used lead based paint on one of its products. It is Thanksgiving week. The executive committee has assembled a team to devise a plan to mitigate the issue. FUN is using ___.

Which of the following types of budgets plot anticipated sales or revenues against expenses?

Identify and briefly describe each of the five major planning tools and techniques that managers use.

Which of the following statements about focus is correct?

Which level of management spends more time with long-range planning?

Which of the following is true about the use of staff planners?

In the planning process, ___ are the specific results or desired outcomes that one intends to achieve.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters

Exam 8: Planning Processes and Techniques

___ is a management function that guides the efforts of human resources to ensure high levels of task accomplishment.

Which of the following is true of planning?

Which of the following statements best distinguishes between procedures and policies?

When job performance is difficult to quantify, performance objectives can be stated as ___.

___ is the process of setting objectives and determining how to accomplish them.

In which phase of the planning process would one choose the alternative to accomplish one's objectives and describe what must be done to follow the best course of action?

Forecasting is a process of making quantitative or qualitative predictions about what will happen in the future; yet in the final analysis, forecasting is subject to error because it always relies on human judgment and interpretation.

A fixed budget is defined as one that allocates a fixed amount of resources for a specific purpose.

___ identifies alternative courses of action to take when things go wrong.

In business, tactical plans often take the form of operational plans that indicate how different components of the enterprise will contribute to the overall strategy.

Operational plans define what needs to be done in specific functions or work units to implement strategic plans and achieve strategic objectives.

Morrison Associates, a law firm, encourages its lawyers to learn from each other about how they can handle their cases better. It encourages the lawyers to share their best practices and collectively work toward meeting the objectives of the firm. This is an example of ___.

Company FUN, a toy manufacturer, has discovered that one of its suppliers has used lead based paint on one of its products. It is Thanksgiving week. The executive committee has assembled a team to devise a plan to mitigate the issue. FUN is using ___.

Which of the following types of budgets plot anticipated sales or revenues against expenses?

Identify and briefly describe each of the five major planning tools and techniques that managers use.

Which of the following statements about focus is correct?

Which level of management spends more time with long-range planning?

Which of the following is true about the use of staff planners?

In the planning process, ___ are the specific results or desired outcomes that one intends to achieve.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters