Question 1

Which of the following is true of strategic plans?

Accepted Answer

A)  Plans at the middle and lower levels of the traditional organizational pyramid tend to be strategic. 
B)  They are focused only on a specific department or group of employees in the organization. 
C)  They are short-range plans to achieve an immediate goal. 
D)  They refer to the "tactical" plans of the organization. 
E)  They ideally set forth the goals and objectives needed to accomplish the organization's vision. 
A)  Plans at the middle and lower levels of the traditional organizational pyramid tend to be strategic. 
B)  They are focused only on a specific department or group of employees in the organization. 
C)  They are short-range plans to achieve an immediate goal. 
D)  They refer to the "tactical" plans of the organization. 
E)  They ideally set forth the goals and objectives needed to accomplish the organization's vision.

Question 2

Stretch goals are performance targets that we must work extra hard to reach.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is an external source of organizational pressure?

Accepted Answer

A)  quest for operating efficiencies 
B)  alternative work arrangements 
C)  government regulations 
D)  concerns for work-life balance 
E)  new organizational structures 
A)  quest for operating efficiencies 
B)  alternative work arrangements 
C)  government regulations 
D)  concerns for work-life balance 
E)  new organizational structures

Question 4

A ___ helps to implement all or parts of a strategic plan.

Accepted Answer

A)  strategic plan 
B)  tactical plan 
C)  long-range plan 
D)  short-range plan 
E)  functional plan 
A)  strategic plan 
B)  tactical plan 
C)  long-range plan 
D)  short-range plan 
E)  functional plan

Question 5

In the means-ends chain, higher-level objectives are ends that are directly tied to lower-level objectives as the means for their accomplishment.

Accepted Answer

A) True 
 B)False

Question 6

___ is a technique that makes use of external comparisons to better evaluate one's current performance and identify possible actions for the future.

Accepted Answer

A)  Contingency planning 
B)  Scenario planning 
C)  Forecasting 
D)  Management by objectives 
E)  Benchmarking 
A)  Contingency planning 
B)  Scenario planning 
C)  Forecasting 
D)  Management by objectives 
E)  Benchmarking

Question 7

Great goals-those that result in plans being implemented successfully with high performance-are all the following except

Accepted Answer

A)  specific. 
B)  timely. 
C)  measurable. 
D)  challenging. 
E)  functional. 
A)  specific. 
B)  timely. 
C)  measurable. 
D)  challenging. 
E)  functional.

Question 8

Production plans, financial plans, facilities plans, marketing plans, and human resource plans are all examples of ___ plans.

Accepted Answer

A)  strategic 
B)  operational 
C)  contingency 
D)  standing-use 
E)  flexible 
A)  strategic 
B)  operational 
C)  contingency 
D)  standing-use 
E)  flexible

Question 9

Controlling is the management function that establishes the platform for further managerial efforts.

Accepted Answer

A) True 
 B)False

Question 10

Effective time management involves choices about the allocation of time to the most important priorities.

Accepted Answer

A) True 
 B)False

Question 11

In a chain of discount department stores, personnel needs are estimated in three different ways: (a) for a high demand season, (b) for a moderate demand season, and (c) for a slack season. By taking these three activity levels into account, managers are developing a ___.

Accepted Answer

A)  fixed budget 
B)  flexible budget 
C)  zero-based budget 
D)  standing-use plan 
E)  policy 
A)  fixed budget 
B)  flexible budget 
C)  zero-based budget 
D)  standing-use plan 
E)  policy

Question 12

Without ___, ___ lacks a framework for measuring how well things are going and what could be done to improve things.

Accepted Answer

A)  problem solving; organizing 
B)  planning; controlling 
C)  planning; leading 
D)  controlling; goal setting 
E)  planning; decision making 
A)  problem solving; organizing 
B)  planning; controlling 
C)  planning; leading 
D)  controlling; goal setting 
E)  planning; decision making

Question 13

___ requires that the planning process include people who will be affected by the resulting plans and/or will be asked to help implement them.

Accepted Answer

A)  Contingency planning 
B)  Scenario planning 
C)  Strategic planning 
D)  Participatory planning 
E)  Benchmarking 
A)  Contingency planning 
B)  Scenario planning 
C)  Strategic planning 
D)  Participatory planning 
E)  Benchmarking

Question 14

In a management by objectives approach, the supervisor/team leader and subordinates/team members ___.

Accepted Answer

A)  jointly plan, individually act, and individually control 
B)  individually plan, individually act, and jointly control 
C)  jointly plan, individually act, and jointly control 
D)  jointly plan, jointly act, and individually control 
E)  jointly plan, jointly act, and jointly control 
A)  jointly plan, individually act, and individually control 
B)  individually plan, individually act, and jointly control 
C)  jointly plan, individually act, and jointly control 
D)  jointly plan, jointly act, and individually control 
E)  jointly plan, jointly act, and jointly control

Question 15

Policies set expectations for many aspects of employee behaviour.

Accepted Answer

A) True 
 B)False

Question 16

When a project or activity is budgeted in each new budget period as if it were brand new, a(n) ___ budgeting approach is being used.

Accepted Answer

A)  fixed 
B)  flexible 
C)  zero-based 
D)  contingency 
E)  operational 
A)  fixed 
B)  flexible 
C)  zero-based 
D)  contingency 
E)  operational

Question 17

An important risk associated with the use of staff planners is the communication gap that can develop between staff planners and line managers.

Accepted Answer

A) True 
 B)False

Question 18

Typical strategic plans in a business would include dealing with the methods and technology needed by people in their work and dealing with money required to support various operations. Typical operational plans in a business would include dealing with requirements of selling and distributing goods or services and dealing with recruitment, selection, and placement of people into jobs.

Accepted Answer

A) True 
 B)False

Question 19

In management by objectives (MBO), the supervisor/team leader and subordinates/team members formally agree on all the following except ___.

Accepted Answer

A)  performance objectives for a specific time period 
B)  plans for accomplishing the performance objectives 
C)  standards for measuring the accomplishment of objectives 
D)  procedures for reviewing performance results 
E)  procedures for distributing rewards based on performance results 
A)  performance objectives for a specific time period 
B)  plans for accomplishing the performance objectives 
C)  standards for measuring the accomplishment of objectives 
D)  procedures for reviewing performance results 
E)  procedures for distributing rewards based on performance results

Question 20

Roshan, the marketing manager at Kalx Inc., wants to check if the latest marketing campaign was successful in increasing the sales of PCs for the company. Which of the following steps must he take to measure the sales performance of the organization?

Accepted Answer

A)  Determine where he stands vis-à-vis objectives. 
B)  Define the objectives. 
C)  Develop premises regarding future conditions. 
D)  Evaluate results and revise plans if needed. 
E)  Analyze alternatives and make a plan. 
A)  Determine where he stands vis-à-vis objectives. 
B)  Define the objectives. 
C)  Develop premises regarding future conditions. 
D)  Evaluate results and revise plans if needed. 
E)  Analyze alternatives and make a plan.

Which of the following is true of strategic plans?

Stretch goals are performance targets that we must work extra hard to reach.

Which of the following is an external source of organizational pressure?

A ___ helps to implement all or parts of a strategic plan.

In the means-ends chain, higher-level objectives are ends that are directly tied to lower-level objectives as the means for their accomplishment.

___ is a technique that makes use of external comparisons to better evaluate one's current performance and identify possible actions for the future.

Great goals-those that result in plans being implemented successfully with high performance-are all the following except

Production plans, financial plans, facilities plans, marketing plans, and human resource plans are all examples of ___ plans.

Controlling is the management function that establishes the platform for further managerial efforts.

Effective time management involves choices about the allocation of time to the most important priorities.

In a chain of discount department stores, personnel needs are estimated in three different ways: (a) for a high demand season, (b) for a moderate demand season, and (c) for a slack season. By taking these three activity levels into account, managers are developing a ___.

Without _, _ lacks a framework for measuring how well things are going and what could be done to improve things.

___ requires that the planning process include people who will be affected by the resulting plans and/or will be asked to help implement them.

In a management by objectives approach, the supervisor/team leader and subordinates/team members ___.

Policies set expectations for many aspects of employee behaviour.

When a project or activity is budgeted in each new budget period as if it were brand new, a(n) ___ budgeting approach is being used.

An important risk associated with the use of staff planners is the communication gap that can develop between staff planners and line managers.

In management by objectives (MBO), the supervisor/team leader and subordinates/team members formally agree on all the following except ___.

Roshan, the marketing manager at Kalx Inc., wants to check if the latest marketing campaign was successful in increasing the sales of PCs for the company. Which of the following steps must he take to measure the sales performance of the organization?

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters

Exam 8: Planning Processes and Techniques

Which of the following is true of strategic plans?

Stretch goals are performance targets that we must work extra hard to reach.

Which of the following is an external source of organizational pressure?

A ___ helps to implement all or parts of a strategic plan.

In the means-ends chain, higher-level objectives are ends that are directly tied to lower-level objectives as the means for their accomplishment.

___ is a technique that makes use of external comparisons to better evaluate one's current performance and identify possible actions for the future.

Great goals-those that result in plans being implemented successfully with high performance-are all the following except

Production plans, financial plans, facilities plans, marketing plans, and human resource plans are all examples of ___ plans.

Controlling is the management function that establishes the platform for further managerial efforts.

Effective time management involves choices about the allocation of time to the most important priorities.

In a chain of discount department stores, personnel needs are estimated in three different ways: (a) for a high demand season, (b) for a moderate demand season, and (c) for a slack season. By taking these three activity levels into account, managers are developing a ___.

Without ___, ___ lacks a framework for measuring how well things are going and what could be done to improve things.

___ requires that the planning process include people who will be affected by the resulting plans and/or will be asked to help implement them.

In a management by objectives approach, the supervisor/team leader and subordinates/team members ___.

Policies set expectations for many aspects of employee behaviour.

When a project or activity is budgeted in each new budget period as if it were brand new, a(n) ___ budgeting approach is being used.

An important risk associated with the use of staff planners is the communication gap that can develop between staff planners and line managers.

In management by objectives (MBO), the supervisor/team leader and subordinates/team members formally agree on all the following except ___.

Roshan, the marketing manager at Kalx Inc., wants to check if the latest marketing campaign was successful in increasing the sales of PCs for the company. Which of the following steps must he take to measure the sales performance of the organization?

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters

Without _, _ lacks a framework for measuring how well things are going and what could be done to improve things.