Question 1

A policy ________.

Accepted Answer

A) typically serves as a guideline for decision making by setting general parameters 
B) specifically states what should or should not be done 
C) is a series of sequential steps a manager uses to respond to a structured problem 
D) is used when dealing with unstructured problems and non-programmed decisions 
A) typically serves as a guideline for decision making by setting general parameters 
B) specifically states what should or should not be done 
C) is a series of sequential steps a manager uses to respond to a structured problem 
D) is used when dealing with unstructured problems and non-programmed decisions

Question 2

James has calculated the possible profits from three different scenarios for the expansion of his recreation park,each for a different amount of advertising and promotion.He has chosen to implement the scenario that offers the greatest profit.James has decided to ________.

Accepted Answer

A) maximax 
B) maximin 
C) minimax 
D) minimin 
A) maximax 
B) maximin 
C) minimax 
D) minimin

Question 3

Martie had arranged for a high-profile speaker to deliver the keynote address at her college's annual function.However,due to unforeseen circumstances,the speaker was forced to drop out at the last moment.Martie reacts to this news by saying,"I knew all along that this would happen." This is an example of the ________.

Accepted Answer

A) anchoring effect 
B) availability bias 
C) self-serving bias 
D) hindsight bias 
A) anchoring effect 
B) availability bias 
C) self-serving bias 
D) hindsight bias

Question 4

________ is a situation where a manager has the ability to make accurate decisions because the outcome of every alternative is known.

Accepted Answer

A) Certainty 
B) Risk 
C) Bureaucracy 
D) Contingency 
A) Certainty 
B) Risk 
C) Bureaucracy 
D) Contingency

Question 5

The manager of an apparel store estimates how much to order for the current spring season based on last spring's sales figures.The store manager is operating under which of the following decision-making conditions?

Accepted Answer

A) uncertainty 
B) risk 
C) structure 
D) certainty 
A) uncertainty 
B) risk 
C) structure 
D) certainty

Question 6

The ________ thinking style is characterized by a preference for internal sources of information and processing this information with internal insights,feelings,and hunches to guide decisions and actions.

Accepted Answer

A) non-programmed 
B) nonlinear 
C) linear 
D) programmed 
A) non-programmed 
B) nonlinear 
C) linear 
D) programmed

Question 7

Intuitive decision making complements rational decision making but not bounded rational decision making.

Accepted Answer

A) True 
 B)False

Question 8

In the decision-making process,while ________,the decision maker puts the decision into action by conveying it to those affected by it and getting their commitment to it.

Accepted Answer

A) selecting an alternative 
B) evaluating a decision's effectiveness 
C) implementing an alternative 
D) analyzing alternatives 
A) selecting an alternative 
B) evaluating a decision's effectiveness 
C) implementing an alternative 
D) analyzing alternatives

Question 9

The ________ describes how decision makers fixate on initial information as a starting point and then,once set,fail to adequately adjust for subsequent information.

Accepted Answer

A) anchoring effect 
B) selective perception effect 
C) confirmation bias 
D) framing bias 
A) anchoring effect 
B) selective perception effect 
C) confirmation bias 
D) framing bias

Question 10

________ is a situation in which a decision maker cannot make reasonable probability estimates.

Accepted Answer

A) Necessity 
B) Risk 
C) Uncertainty 
D) Certainty 
A) Necessity 
B) Risk 
C) Uncertainty 
D) Certainty

Question 11

Farrell has a knack for selecting candidates who become very successful workers.When asked how he does it,he answered that he "listened to his gut." Farrell is really ________.

Accepted Answer

A) using his intuition 
B) using bounded rationality 
C) using perfect rationality 
D) satisficing 
A) using his intuition 
B) using bounded rationality 
C) using perfect rationality 
D) satisficing

Question 12

In the decision-making process,after allocating weights to the decision criteria,the decision maker lists viable alternatives that could resolve the problem.

Accepted Answer

A) True 
 B)False

Question 13

Many new car buyers choose to buy a car with little or no money down and payments for many years because of the ________.

Accepted Answer

A) overconfidence bias 
B) immediate gratification bias 
C) framing bias 
D) availability bias 
A) overconfidence bias 
B) immediate gratification bias 
C) framing bias 
D) availability bias

Question 14

"We expect to maintain the highest standards of quality in our workmanship." This is an example of ________.

Accepted Answer

A) a procedure 
B) a rule 
C) a policy 
D) a practice 
A) a procedure 
B) a rule 
C) a policy 
D) a practice

Question 15

Gilda has an idea that would streamline operations,reduce costs,and increase profits.Her idea requires the cooperation of several departments,some of which have demonstrated a resistance to change.By considering the context in which the changes must happen and the people in her organization,Gilda is using ________.

Accepted Answer

A) evidence-based management 
B) bounded rationality 
C) intuition 
D) positive employee relations 
A) evidence-based management 
B) bounded rationality 
C) intuition 
D) positive employee relations

Question 16

Ian is a plant manager in a multi-site corporation.He often deals with situations involving new customers and new products.These are often ________.

Accepted Answer

A) non-linear problems and risky decisions 
B) structured problems and programmed decisions 
C) uncertain problems and linear decisions 
D) unstructured problems and unprogrammed decisions 
A) non-linear problems and risky decisions 
B) structured problems and programmed decisions 
C) uncertain problems and linear decisions 
D) unstructured problems and unprogrammed decisions

Question 17

The sunk costs error occurs when decision makers forget that current choices cannot correct the past.

Accepted Answer

A) True 
 B)False

Question 18

Carla is searching the Internet for sources for an unusual grain used in the production of an artisan bread.Carla is at the ________ step in the decision making process.

Accepted Answer

A) identify-the-problem 
B) identify-decision-criteria 
C) allocate-weights 
D) develop-alternatives 
A) identify-the-problem 
B) identify-decision-criteria 
C) allocate-weights 
D) develop-alternatives

Question 19

Lower-level managers typically confront ________.

Accepted Answer

A) unstructured problems 
B) new and unusual problems 
C) programmed decisions 
D) nonprogrammed decisions 
A) unstructured problems 
B) new and unusual problems 
C) programmed decisions 
D) nonprogrammed decisions

Question 20

Managers need to understand cultural differences to make effective decisions in today's fast-moving world.

Accepted Answer

A) True 
 B)False

A policy ________.

James has calculated the possible profits from three different scenarios for the expansion of his recreation park,each for a different amount of advertising and promotion.He has chosen to implement the scenario that offers the greatest profit.James has decided to ________.

________ is a situation where a manager has the ability to make accurate decisions because the outcome of every alternative is known.

The manager of an apparel store estimates how much to order for the current spring season based on last spring's sales figures.The store manager is operating under which of the following decision-making conditions?

The ________ thinking style is characterized by a preference for internal sources of information and processing this information with internal insights,feelings,and hunches to guide decisions and actions.

Intuitive decision making complements rational decision making but not bounded rational decision making.

In the decision-making process,while ________,the decision maker puts the decision into action by conveying it to those affected by it and getting their commitment to it.

The ________ describes how decision makers fixate on initial information as a starting point and then,once set,fail to adequately adjust for subsequent information.

________ is a situation in which a decision maker cannot make reasonable probability estimates.

Farrell has a knack for selecting candidates who become very successful workers.When asked how he does it,he answered that he "listened to his gut." Farrell is really ________.

In the decision-making process,after allocating weights to the decision criteria,the decision maker lists viable alternatives that could resolve the problem.

Many new car buyers choose to buy a car with little or no money down and payments for many years because of the ________.

"We expect to maintain the highest standards of quality in our workmanship." This is an example of ________.

Ian is a plant manager in a multi-site corporation.He often deals with situations involving new customers and new products.These are often ________.

The sunk costs error occurs when decision makers forget that current choices cannot correct the past.

Carla is searching the Internet for sources for an unusual grain used in the production of an artisan bread.Carla is at the ________ step in the decision making process.

Lower-level managers typically confront ________.

Managers need to understand cultural differences to make effective decisions in today's fast-moving world.

Managers in the Workplace

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 2: Managers As Decision Makers

A policy ________.

James has calculated the possible profits from three different scenarios for the expansion of his recreation park,each for a different amount of advertising and promotion.He has chosen to implement the scenario that offers the greatest profit.James has decided to ________.

________ is a situation where a manager has the ability to make accurate decisions because the outcome of every alternative is known.

The manager of an apparel store estimates how much to order for the current spring season based on last spring's sales figures.The store manager is operating under which of the following decision-making conditions?

The ________ thinking style is characterized by a preference for internal sources of information and processing this information with internal insights,feelings,and hunches to guide decisions and actions.

Intuitive decision making complements rational decision making but not bounded rational decision making.

In the decision-making process,while ________,the decision maker puts the decision into action by conveying it to those affected by it and getting their commitment to it.

The ________ describes how decision makers fixate on initial information as a starting point and then,once set,fail to adequately adjust for subsequent information.

________ is a situation in which a decision maker cannot make reasonable probability estimates.

Farrell has a knack for selecting candidates who become very successful workers.When asked how he does it,he answered that he "listened to his gut." Farrell is really ________.

In the decision-making process,after allocating weights to the decision criteria,the decision maker lists viable alternatives that could resolve the problem.

Many new car buyers choose to buy a car with little or no money down and payments for many years because of the ________.

"We expect to maintain the highest standards of quality in our workmanship." This is an example of ________.

Ian is a plant manager in a multi-site corporation.He often deals with situations involving new customers and new products.These are often ________.

The sunk costs error occurs when decision makers forget that current choices cannot correct the past.

Carla is searching the Internet for sources for an unusual grain used in the production of an artisan bread.Carla is at the ________ step in the decision making process.

Lower-level managers typically confront ________.

Managers need to understand cultural differences to make effective decisions in today's fast-moving world.

Managers in the Workplace

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters