Question 1

The decision-making process begins by identifying decision criteria.

Accepted Answer

A) True 
 B)False

Question 2

The final step in the decision-making process is to ________.

Accepted Answer

A) determine the criteria for the next decision 
B) analyze the process of allocating weights to the decision criteria 
C) evaluate the outcome of the decision 
D) implement the chosen alternative 
A) determine the criteria for the next decision 
B) analyze the process of allocating weights to the decision criteria 
C) evaluate the outcome of the decision 
D) implement the chosen alternative

Question 3

Harriet's machine has stopped working again.She consulted the operator's manual troubleshooting guide to find a solution.Harriet used ________.

Accepted Answer

A) a programmed decision 
B) a non-programmed decision 
C) a structured decision 
D) a non-structured decision 
A) a programmed decision 
B) a non-programmed decision 
C) a structured decision 
D) a non-structured decision

Question 4

A policy is an explicit statement that tells a manager what can or cannot be done.

Accepted Answer

A) True 
 B)False

Question 5

Abigail is shopping for a new copier for her company.She has set her price range between $5,000 and $6,000.The copier must handle a minimum of 10,000 copies per month and have a useful life expectancy of five years.If Abigail selects the first copier she finds that meets these criteria,we would say she is ________.

Accepted Answer

A) using perfect rationality 
B) using bounded rationality 
C) using intuition 
D) satisficing 
A) using perfect rationality 
B) using bounded rationality 
C) using intuition 
D) satisficing

Question 6

Explain any six decision biases or errors that managers make.

Accepted Answer

Overconfidence bias: When decision maker

Question 7

Implementing an alternative refers to the process of choosing the best alternative.

Accepted Answer

A) True 
 B)False

Question 8

Dylan must choose among four candidates to fill his open accounting clerk position.If Dylan uses rational decision making,he will ________.

Accepted Answer

A) disregard the fact the one of the candidates is the owner's nephew 
B) rely on his initial impressions of the candidates to make this decision 
C) use his extensive experience and accumulated judgment to make his decision 
D) select the candidate who attended the college of his best worker 
A) disregard the fact the one of the candidates is the owner's nephew 
B) rely on his initial impressions of the candidates to make this decision 
C) use his extensive experience and accumulated judgment to make his decision 
D) select the candidate who attended the college of his best worker

Question 9

"There are no coincidences.If something bad has happened to you,you must have done something to deserve it." This statement might be made by someone with the ________.

Accepted Answer

A) framing bias 
B) self-serving bias 
C) availability bias 
D) randomness bias 
A) framing bias 
B) self-serving bias 
C) availability bias 
D) randomness bias

Question 10

The availability bias describes the actions of decision makers who try to create meaning out of random events.

Accepted Answer

A) True 
 B)False

Question 11

"We can't stop now.We've already invested $100,000 in the project." This speaker is acting on the ________.

Accepted Answer

A) anchoring effect 
B) availability bias 
C) representation bias 
D) sunk costs error 
A) anchoring effect 
B) availability bias 
C) representation bias 
D) sunk costs error

Question 12

Rules and procedures are the same.

Accepted Answer

A) True 
 B)False

Question 13

Amanda,a single parent,is looking for a new job.Considering that she has two school-going children,she is particularly keen on finding an employer who can provide her with alternative work arrangements such as flexible work hours and telecommuting.In terms of the decision-making process,these represent Amanda's ________.

Accepted Answer

A) decision criteria 
B) problems 
C) alternatives 
D) heuristics 
A) decision criteria 
B) problems 
C) alternatives 
D) heuristics

Question 14

When managers make decisions that are rational but limited by their ability to process the information,they are following the concept of ________.

Accepted Answer

A) cognitive decision making 
B) bounded rationality 
C) escalation of commitment 
D) intuitive decision making 
A) cognitive decision making 
B) bounded rationality 
C) escalation of commitment 
D) intuitive decision making

Question 15

Edgar hired a graduate from his alma mater,thinking he would be a successful first line supervisor.Unfortunately the new hire hasn't worked out as well as hoped.Edgar decided to invest time and money in training for the new hire but saw little improvement.Next he assigned a successful supervisor to mentor the young employee.The problems persisted.Edgar is displaying ________.

Accepted Answer

A) bounded rationality 
B) irrational behavior 
C) poor judgment 
D) escalation of commitment 
A) bounded rationality 
B) irrational behavior 
C) poor judgment 
D) escalation of commitment

Question 16

What is meant by bounded rationality and satisficing?

Accepted Answer

Despite the unrealistic assumptions of p

Question 17

The anchoring effect describes when decision makers fixate on initial information as a starting point and then,once set,fail to adequately adjust for subsequent information.

Accepted Answer

A) True 
 B)False

Question 18

Discuss the three different decision-making conditions that managers usually face.

Accepted Answer

When making decisions,managers usually f

Question 19

Which of the following statements is true concerning problem identification?

Accepted Answer

A) Problems are generally obvious. 
B) A symptom and a problem are one and the same. 
C) Generally,what is a problem for one manager is a problem for all other managers. 
D) Effectively identifying problems is not easy. 
A) Problems are generally obvious. 
B) A symptom and a problem are one and the same. 
C) Generally,what is a problem for one manager is a problem for all other managers. 
D) Effectively identifying problems is not easy.

Question 20

Farrah has called together her management team to review information about customer satisfaction gathered by an external research company.Farrah is engaging in ________.

Accepted Answer

A) perfect rationality 
B) bounded rationality 
C) evidence-based management 
D) relationship management 
A) perfect rationality 
B) bounded rationality 
C) evidence-based management 
D) relationship management

The decision-making process begins by identifying decision criteria.

The final step in the decision-making process is to ________.

Harriet's machine has stopped working again.She consulted the operator's manual troubleshooting guide to find a solution.Harriet used ________.

A policy is an explicit statement that tells a manager what can or cannot be done.

Explain any six decision biases or errors that managers make.

Implementing an alternative refers to the process of choosing the best alternative.

Dylan must choose among four candidates to fill his open accounting clerk position.If Dylan uses rational decision making,he will ________.

"There are no coincidences.If something bad has happened to you,you must have done something to deserve it." This statement might be made by someone with the ________.

The availability bias describes the actions of decision makers who try to create meaning out of random events.

"We can't stop now.We've already invested $100,000 in the project." This speaker is acting on the ________.

Rules and procedures are the same.

When managers make decisions that are rational but limited by their ability to process the information,they are following the concept of ________.

What is meant by bounded rationality and satisficing?

The anchoring effect describes when decision makers fixate on initial information as a starting point and then,once set,fail to adequately adjust for subsequent information.

Discuss the three different decision-making conditions that managers usually face.

Which of the following statements is true concerning problem identification?

Farrah has called together her management team to review information about customer satisfaction gathered by an external research company.Farrah is engaging in ________.

Managers in the Workplace

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 2: Managers As Decision Makers

The decision-making process begins by identifying decision criteria.

The final step in the decision-making process is to ________.

Harriet's machine has stopped working again.She consulted the operator's manual troubleshooting guide to find a solution.Harriet used ________.

A policy is an explicit statement that tells a manager what can or cannot be done.

Explain any six decision biases or errors that managers make.

Implementing an alternative refers to the process of choosing the best alternative.

Dylan must choose among four candidates to fill his open accounting clerk position.If Dylan uses rational decision making,he will ________.

"There are no coincidences.If something bad has happened to you,you must have done something to deserve it." This statement might be made by someone with the ________.

The availability bias describes the actions of decision makers who try to create meaning out of random events.

"We can't stop now.We've already invested $100,000 in the project." This speaker is acting on the ________.

Rules and procedures are the same.

When managers make decisions that are rational but limited by their ability to process the information,they are following the concept of ________.

What is meant by bounded rationality and satisficing?

The anchoring effect describes when decision makers fixate on initial information as a starting point and then,once set,fail to adequately adjust for subsequent information.

Discuss the three different decision-making conditions that managers usually face.

Which of the following statements is true concerning problem identification?

Farrah has called together her management team to review information about customer satisfaction gathered by an external research company.Farrah is engaging in ________.

Managers in the Workplace

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters