Question 1

A service profit chain is the service sequence from employees to customers to profit.

Accepted Answer

A) True 
 B)False

Question 2

Every March,Bill,who owns and operates a small retail shop,takes a large box of receipts and invoices to his accountant so the accountant can file Bill's taxes in April.Only then does Bill know if his business has been profitable.Bill could benefit from a(n)________.

Accepted Answer

A) concurrent control system 
B) balanced scorecard system 
C) inventory control system 
D) management information system 
A) concurrent control system 
B) balanced scorecard system 
C) inventory control system 
D) management information system

Question 3

Which of the following observations best explains why the control function is important?

Accepted Answer

A) An effective control system includes employee empowerment. 
B) An effective control system assures that the organization will meet or exceed its goals. 
C) An effective control system is the only way managers know whether organizational goals are being met. 
D) Organizational strategies are formed during the controlling stage. 
A) An effective control system includes employee empowerment. 
B) An effective control system assures that the organization will meet or exceed its goals. 
C) An effective control system is the only way managers know whether organizational goals are being met. 
D) Organizational strategies are formed during the controlling stage.

Question 4

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Accepted Answer

a.Financial controls - one of the primar

Question 5

Diane wants to take corrective measures to prevent future theft.Which of the following is a feedback tactic that Diane could use to control theft?

Accepted Answer

A) use the services of professional investigators 
B) openly communicate the costs of stealing 
C) use corporate hotlines for reporting incidences 
D) educate and train employees about the policies 
A) use the services of professional investigators 
B) openly communicate the costs of stealing 
C) use corporate hotlines for reporting incidences 
D) educate and train employees about the policies

Question 6

For which of the following is a subjective measure most appropriate?

Accepted Answer

A) level of satisfaction of patient care in a hospital 
B) degree of improvement in closing sales in a real estate brokerage 
C) quality of a water supply 
D) reduction of waste in a manufacturing process 
A) level of satisfaction of patient care in a hospital 
B) degree of improvement in closing sales in a real estate brokerage 
C) quality of a water supply 
D) reduction of waste in a manufacturing process

Question 7

Elaine wants to analyze her company's ability to meet its current debt obligations.Which of the following ratios is most helpful to Ruth in analyzing this?

Accepted Answer

A) inventory turnover ratio 
B) return on investment ratio 
C) current ratio 
D) total asset turnover ratio 
A) inventory turnover ratio 
B) return on investment ratio 
C) current ratio 
D) total asset turnover ratio

Question 8

Which of the following is a feedforward control measure to prevent employee theft?

Accepted Answer

A) employee assistance programs to help employees with behavioral problems 
B) thorough investigation of the incident by an external agency 
C) use of quick and decisive managerial intervention during the incident 
D) open communication about incidences and what's being done 
A) employee assistance programs to help employees with behavioral problems 
B) thorough investigation of the incident by an external agency 
C) use of quick and decisive managerial intervention during the incident 
D) open communication about incidences and what's being done

Question 9

Feedforward control is more popular and effective than the other forms of control.

Accepted Answer

A) True 
 B)False

Question 10

Activity ratios measure an organization's ability to meet its current debt obligations.

Accepted Answer

A) True 
 B)False

Question 11

Mark wants to use a tool which is easy to visualize and effective for showing relationships.Which of the following tools is best suited for this?

Accepted Answer

A) benchmarking 
B) balanced scorecard 
C) written reports 
D) statistical reports 
A) benchmarking 
B) balanced scorecard 
C) written reports 
D) statistical reports

Question 12

________ is measured by the costs of acquiring and transforming organizational resources into outputs.

Accepted Answer

A) Input 
B) Quality 
C) Profit 
D) Leverage 
A) Input 
B) Quality 
C) Profit 
D) Leverage

Question 13

The ________ ratios measure an organization's ability to meet its current debt obligations.

Accepted Answer

A) activity 
B) liquidity 
C) leverage 
D) profitability 
A) activity 
B) liquidity 
C) leverage 
D) profitability

Question 14

The management control that takes place while a work activity is in progress is known as ________.

Accepted Answer

A) feedforward control 
B) concurrent control 
C) feedback control 
D) reactive control 
A) feedforward control 
B) concurrent control 
C) feedback control 
D) reactive control

Question 15

Ruth,a financial consultant,determines her client's leverage ratio to be very high.What suggestion could Ruth give to help the firm reduce its leverage ratio?

Accepted Answer

A) Increase the money supply by selling a part of its assets. 
B) Pay back part of its debts to improve the ratio. 
C) Maintain more current assets than current liabilities. 
D) Reduce the sales to total assets ratio of the firm. 
A) Increase the money supply by selling a part of its assets. 
B) Pay back part of its debts to improve the ratio. 
C) Maintain more current assets than current liabilities. 
D) Reduce the sales to total assets ratio of the firm.

Question 16

Helen noticed employee theft has increased.She has considered several options to deal with this loss.Which of the following is likely to be the most effective concurrent control?

Accepted Answer

A) Carefully screen job applicants using honesty testing. 
B) Publicly announce thefts when they are discovered. 
C) Dismiss any employee involved in theft. 
D) Publicize progress in reducing theft. 
A) Carefully screen job applicants using honesty testing. 
B) Publicly announce thefts when they are discovered. 
C) Dismiss any employee involved in theft. 
D) Publicize progress in reducing theft.

Question 17

Andrew prefers to get his performance data in the form of charts and graphs.Andrew prefers ________.

Accepted Answer

A) personal observations 
B) statistical reports 
C) oral reports 
D) written reports 
A) personal observations 
B) statistical reports 
C) oral reports 
D) written reports

Question 18

In a short essay,define corporate governance and describe some of the current trends in this area.

Accepted Answer

Corporate governance is the system used

Question 19

An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them.This is an example of a ________ control strategy.

Accepted Answer

A) feedback 
B) reactive 
C) concurrent 
D) feedforward 
A) feedback 
B) reactive 
C) concurrent 
D) feedforward

Question 20

Connor interacts directly with the employees in the work area to identify problem areas.He works with various departments to obtain a holistic idea of the business.This type of direct supervision is an example of ________ control.

Accepted Answer

A) proactive 
B) preventive 
C) management by walking around 
D) feedback 
A) proactive 
B) preventive 
C) management by walking around 
D) feedback

A service profit chain is the service sequence from employees to customers to profit.

Every March,Bill,who owns and operates a small retail shop,takes a large box of receipts and invoices to his accountant so the accountant can file Bill's taxes in April.Only then does Bill know if his business has been profitable.Bill could benefit from a(n)________.

Which of the following observations best explains why the control function is important?

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Diane wants to take corrective measures to prevent future theft.Which of the following is a feedback tactic that Diane could use to control theft?

For which of the following is a subjective measure most appropriate?

Elaine wants to analyze her company's ability to meet its current debt obligations.Which of the following ratios is most helpful to Ruth in analyzing this?

Which of the following is a feedforward control measure to prevent employee theft?

Feedforward control is more popular and effective than the other forms of control.

Activity ratios measure an organization's ability to meet its current debt obligations.

Mark wants to use a tool which is easy to visualize and effective for showing relationships.Which of the following tools is best suited for this?

________ is measured by the costs of acquiring and transforming organizational resources into outputs.

The ________ ratios measure an organization's ability to meet its current debt obligations.

The management control that takes place while a work activity is in progress is known as ________.

Ruth,a financial consultant,determines her client's leverage ratio to be very high.What suggestion could Ruth give to help the firm reduce its leverage ratio?

Helen noticed employee theft has increased.She has considered several options to deal with this loss.Which of the following is likely to be the most effective concurrent control?

Andrew prefers to get his performance data in the form of charts and graphs.Andrew prefers ________.

In a short essay,define corporate governance and describe some of the current trends in this area.

An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them.This is an example of a ________ control strategy.

Connor interacts directly with the employees in the work area to identify problem areas.He works with various departments to obtain a holistic idea of the business.This type of direct supervision is an example of ________ control.

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Filters

Exam 18: Monitoring and Controlling

A service profit chain is the service sequence from employees to customers to profit.

Every March,Bill,who owns and operates a small retail shop,takes a large box of receipts and invoices to his accountant so the accountant can file Bill's taxes in April.Only then does Bill know if his business has been profitable.Bill could benefit from a(n)________.

Which of the following observations best explains why the control function is important?

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Diane wants to take corrective measures to prevent future theft.Which of the following is a feedback tactic that Diane could use to control theft?

For which of the following is a subjective measure most appropriate?

Elaine wants to analyze her company's ability to meet its current debt obligations.Which of the following ratios is most helpful to Ruth in analyzing this?

Which of the following is a feedforward control measure to prevent employee theft?

Feedforward control is more popular and effective than the other forms of control.

Activity ratios measure an organization's ability to meet its current debt obligations.

Mark wants to use a tool which is easy to visualize and effective for showing relationships.Which of the following tools is best suited for this?

________ is measured by the costs of acquiring and transforming organizational resources into outputs.

The ________ ratios measure an organization's ability to meet its current debt obligations.

The management control that takes place while a work activity is in progress is known as ________.

Ruth,a financial consultant,determines her client's leverage ratio to be very high.What suggestion could Ruth give to help the firm reduce its leverage ratio?

Helen noticed employee theft has increased.She has considered several options to deal with this loss.Which of the following is likely to be the most effective concurrent control?

Andrew prefers to get his performance data in the form of charts and graphs.Andrew prefers ________.

In a short essay,define corporate governance and describe some of the current trends in this area.

An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them.This is an example of a ________ control strategy.

Connor interacts directly with the employees in the work area to identify problem areas.He works with various departments to obtain a holistic idea of the business.This type of direct supervision is an example of ________ control.

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Filters