Exam 18: Monitoring and Controlling

Contours,Inc.,knows each drill bit can cut approximately 100,000 holes before the hole size is smaller than the print specification so it changes drill bits after 95,000 uses.Contours,Inc.,is using ________ control.

(Multiple Choice)

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Question 41

The service profit chain is the service sequence from employees to customers to profit.According to this concept,the company's strategy and service delivery system determines ________.

(Multiple Choice)

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Question 42

________ refers to the process of monitoring,comparing,and correcting work performance.

(Multiple Choice)

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Question 43

Most employees do their jobs well and never require disciplinary action.

(True/False)

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Question 44

Managers tend to use more direct supervision and highly centralized decision making for control in less technologically advanced countries.

(True/False)

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Question 45

Corporate governance ________.

(Multiple Choice)

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Question 46

Managers should use subjective measures when ________.

(Multiple Choice)

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Question 47

Job uncertainties and employee stress are factors that contribute to workplace violence.

(True/False)

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Question 48

Management by walking around is an example of ________ control.

(Multiple Choice)

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Question 49

________ corrects the problem at once to get performance back on track.

(Multiple Choice)

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Question 50

Workplace violence is a difficult problem for managers to handle.Managers can take anticipatory steps to control workplace violence.Provide a few suggestions.

(Essay)

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Question 51

Controlling is the process of monitoring,comparing,and correcting work performance.

(True/False)

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Question 52

Frank believes organizational effectiveness is more important to the organization than organizational productivity.What could be the rationale behind this belief?

(Multiple Choice)

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Question 53

Which of the following is considered the most desirable type of control to prevent anticipated problems?

(Multiple Choice)

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Question 54

Following a customer complaint,ABC Mfg.formed a problem solving team to find out why the system was producing unacceptable parts and make a recommendation to fix it.This is an example of ________.

(Multiple Choice)

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(44)

Question 55

The Sarbanes-Oxley Act called for more disclosure and transparency of corporate financial information.

(True/False)

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(35)

Question 56

Which of the following is an example of a feedforward control measure used to control possible workplace violence?

(Multiple Choice)

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Question 57

Some control criteria,such as employee satisfaction,can be used for any management situation.

(True/False)

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Question 58

Which of the following refers to the overall output of goods or services produced divided by the inputs needed to generate that output?

(Multiple Choice)

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Question 59

Which of the following management responsibilities determines if organizational goals are being achieved?

(Multiple Choice)

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Question 60

Showing 41 - 60 of 108

Contours,Inc.,knows each drill bit can cut approximately 100,000 holes before the hole size is smaller than the print specification so it changes drill bits after 95,000 uses.Contours,Inc.,is using ________ control.

The service profit chain is the service sequence from employees to customers to profit.According to this concept,the company's strategy and service delivery system determines ________.

________ refers to the process of monitoring,comparing,and correcting work performance.

Most employees do their jobs well and never require disciplinary action.

Managers tend to use more direct supervision and highly centralized decision making for control in less technologically advanced countries.

Corporate governance ________.

Managers should use subjective measures when ________.

Job uncertainties and employee stress are factors that contribute to workplace violence.

Management by walking around is an example of ________ control.

________ corrects the problem at once to get performance back on track.

Workplace violence is a difficult problem for managers to handle.Managers can take anticipatory steps to control workplace violence.Provide a few suggestions.

Controlling is the process of monitoring,comparing,and correcting work performance.

Frank believes organizational effectiveness is more important to the organization than organizational productivity.What could be the rationale behind this belief?

Which of the following is considered the most desirable type of control to prevent anticipated problems?

Following a customer complaint,ABC Mfg.formed a problem solving team to find out why the system was producing unacceptable parts and make a recommendation to fix it.This is an example of ________.

The Sarbanes-Oxley Act called for more disclosure and transparency of corporate financial information.

Which of the following is an example of a feedforward control measure used to control possible workplace violence?

Some control criteria,such as employee satisfaction,can be used for any management situation.

Which of the following refers to the overall output of goods or services produced divided by the inputs needed to generate that output?

Which of the following management responsibilities determines if organizational goals are being achieved?

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

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