Exam 18: Monitoring and Controlling

Statco,Inc.,has struggled to meet projected revenues for each of the past ten quarters.The firm hired Mark Adams to design a control system and offer suggestions to improve the firm's performance.Which of the following is a key activity that the proposed control system should perform?

In a short essay explain feedforward,concurrent,and feedback controls and provide an example for each one.

Organizational ________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

Because so many items had disappeared from the office supplies storeroom,management installed a surveillance camera to provide ________.

The Sarbanes-Oxley Act called for ________.

Factors that have been found to be linked to workplace violence include ________.

"No,James,you must start the timer after you lower the French fry basket into the fryer,not before." This supervisor is using ________.

Managers could choose to do nothing when ________.

The operations manager suggests a hike in the prices to improve productivity.However,the marketing manager rules this option out.What could be the possible reason for this?

Feedforward control takes place while a work activity is in progress.

Two areas in which corporate governance is being reformed are the role of boards of directors and ________.

Which of the following is considered the easiest way to increase organizational productivity?

If a manager investigates how and why performance has deviated beyond the acceptable range of variation,and then corrects the source of the deviation,she is using ________.

MegaMogul Mfg.was a very successful company about 50 years ago.Its managers still behave today as they did back then.They are rigid,aggressive and condescending in their communication.Their favorites are given the easiest assignments.No one is allowed to question them.This situation is ripe for ________.

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

Managers should not consider the standards when measuring the actual performance of employees.

At the end of every month,the accounting department submits a balance sheet,statement of profit and loss,and cash flow statement to the senior management team.These are all ________.

Contours,Inc.,quality auditors pull one part from the production line every 15 minutes.These parts are measured against the production print; any variation that is beyond acceptable levels is reported to the machine operators.Contours,Inc.,is using ________ control.

________ is when a manager in the work area interacts directly with employees to maintain supervision.

Using corporate hotlines or other mechanisms for reporting and investigating workplace violence is an example of feedback control.