Exam 5: Design of Goods and Services

The dimensions,tolerances,materials,and finishes of a component are typically shown on a(n):

A company producing apps for a social networking site is deciding which path to pursue.The first is to create an app that has universal appeal but faces a crowded market.This app,A,would have sales of 100,000 copies at $1 each under ideal conditions,but under tough conditions would have sales of only 60,000 copies at $.80 each.The other app,B,would have sales of 500,000 units at $.50 each under ideal conditions but sales would be reduced to 10,000 units at $.50 each under tough conditions.If ideal and rough conditions occur with the same frequency,which app should the company produce? Note: both apps cost the same amount to develop.

An assembly drawing:

A process sheet is a type of:

What is the use of information technology to control machinery?

Which of the following documents lists the operations necessary to produce the component with the material specified in the bill of material?

Group technology requires that:

JDI,Inc.is trying to decide whether to make or buy a part (#J-45FPT).Purchasing the part would cost $1.50 each.If they design and produce it themselves,it will result in a per unit cost of $0.75.However,the design investment would be $50,000.Further,they realize that for this type of part,there is a 30% chance that the part will need to be redesigned at an additional cost of $50,000.Regardless of whether they make or buy the part,JDI will need 100,000 of these parts.Using decision trees analysis and EMV,what should JDI do? Show the decision tree.

Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a(n)________.

The ________ is a part of the quality function deployment process that utilizes a planning matrix to relate customer "wants" to "how" the firm is going to meet those "wants."

Modular design exists only in tangible products; it makes no sense in services.

________ provides a format allowing the electronic transmittal of three-dimensional data.

Identify the external product development strategies; describe each in a sentence or two.

Tri-products is trying to decide whether to make or buy an accessory item for one of their products.It is projected that this item will sell for $10 each.If the item is outsourced,there is virtually no cost other than the $6 per unit that they would pay their supplier.Internally,they have two choices.Process A requires an investment of $120,000 for design and equipment,but results in a $4 per unit cost.Process B requires only a $100,000 investment,but its per unit cost is $5.Regardless of whether the item is subcontracted or produced internally,there is a 50% chance that they will sell 50,000 units,and a 50% chance that they will sell 100,000 units.Draw the decision tree appropriate to the alternatives and outcomes stated.Using the decision tree and EMV,what is their best choice?

A product's life cycle is divided into four stages,which are:

A route sheet provides a(n):

Quality function deployment refers to both (1)determining what will satisfy the customer and (2)translating those customer desires into a target design.

Rapidly developing products and moving them to the market is part of time-based competition.

A company is deciding if it should design a product in-house or outsource the design.If outsourced,the cost for a low bidder would be $40,000,and the cost for an expensive bidder would be $100,000.To design in-house would require overtime for an already stretched design team with total costs of $70,000.If all three designs (in-house,low bid,high bid)are equal in quality and the likelihood of finding a low bidder is 60% (meaning that 40% of the time the firm will have to hire the expensive bidder),should the company outsource design or do it in-house?

Operations managers must be able to anticipate changes in which of the following?