Question 1

Identify the methods of service design that can increase service efficiency and limit customer interaction.

Accepted Answer

Limit the options,delay custom

Question 2

The enhancement of existing products is an external product development strategy.

Accepted Answer

A) True 
 B)False

Question 3

The moment-of-truth is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Accepted Answer

A) True 
 B)False

Question 4

The analysis tool that lists products in descending order of their individual dollar contribution to the firm is:

Accepted Answer

A) decision tree analysis. 
B) Pareto analysis. 
C) breakeven analysis. 
D) product-by-value analysis. 
E) product life cycle analysis. 
A) decision tree analysis. 
B) Pareto analysis. 
C) breakeven analysis. 
D) product-by-value analysis. 
E) product life cycle analysis.

Question 5

What technology "builds" products by laying down successive thin layers of plastic,metal,glass,or ceramics?

Accepted Answer

A) CAM 
B) STEP 
C) 3-D printing 
D) replicator 
E) virtual reality 
A) CAM 
B) STEP 
C) 3-D printing 
D) replicator 
E) virtual reality

Question 6

According to PCN analysis,firms intending to provide a value offering that focuses on customization should be positioned more toward the consumer's process domain.

Accepted Answer

A) True 
 B)False

Question 7

3M's goal is to produce 30% of its profit from products introduced in the last 4 years.

Accepted Answer

A) True 
 B)False

Question 8

Relatively few new product ideas,perhaps only 1 in 250,become successfully marketed products.

Accepted Answer

A) True 
 B)False

Question 9

What type of analysis focuses on the ways in which processes can be designed to optimize interaction between firms and their customers?

Accepted Answer

A) PCN 
B) BOM 
C) OI 
D) DFMA 
E) PLM 
A) PCN 
B) BOM 
C) OI 
D) DFMA 
E) PLM

Question 10

Provide some examples of recent product changes,i.e.new products that are replacing older ones.

Accepted Answer

Answers will vary.The list in the text i

Question 11

Products or services designed in easily segmented components are known as ________ designs.

Accepted Answer

The answer of Products or services designed in easily segmented...

Question 12

A result of concurrent engineering in product design is:

Accepted Answer

A) speedier product development. 
B) lower quality. 
C) less customer demand. 
D) higher costs. 
E) all of the above. 
A) speedier product development. 
B) lower quality. 
C) less customer demand. 
D) higher costs. 
E) all of the above.

Question 13

A work order is a list of the hierarchy of components,their description,and the quantity of each required to make one unit of the product.

Accepted Answer

A) True 
 B)False

Question 14

An assembly drawing lists the operations necessary to produce the component.

Accepted Answer

A) True 
 B)False

Question 15

The objective of the product decision is to develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage.

Accepted Answer

A) True 
 B)False

Question 16

Product strategy may focus on developing a competitive advantage via differentiation,low cost,rapid response,or a combination of these.

Accepted Answer

A) True 
 B)False

Question 17

Identify at least three general benefits derived from CAD.

Accepted Answer

Faster development,b

Question 18

An assembly chart:

Accepted Answer

A) shows graphically how the product is assembled. 
B) shows an exploded view of the product. 
C) lists the operations,including assembly and inspection,necessary to produce the component with the material specified in the bill of material. 
D) provides detailed instructions on how to perform a given task. 
E) describes the dimensions and finish of each component. 
A) shows graphically how the product is assembled. 
B) shows an exploded view of the product. 
C) lists the operations,including assembly and inspection,necessary to produce the component with the material specified in the bill of material. 
D) provides detailed instructions on how to perform a given task. 
E) describes the dimensions and finish of each component.

Exam 5: Design of Goods and Services

Identify the methods of service design that can increase service efficiency and limit customer interaction.

The enhancement of existing products is an external product development strategy.

The moment-of-truth is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

The analysis tool that lists products in descending order of their individual dollar contribution to the firm is:

What technology "builds" products by laying down successive thin layers of plastic,metal,glass,or ceramics?

According to PCN analysis,firms intending to provide a value offering that focuses on customization should be positioned more toward the consumer's process domain.

3M's goal is to produce 30% of its profit from products introduced in the last 4 years.

Relatively few new product ideas,perhaps only 1 in 250,become successfully marketed products.

What type of analysis focuses on the ways in which processes can be designed to optimize interaction between firms and their customers?

Provide some examples of recent product changes,i.e.new products that are replacing older ones.

Products or services designed in easily segmented components are known as ________ designs.

A result of concurrent engineering in product design is:

A work order is a list of the hierarchy of components,their description,and the quantity of each required to make one unit of the product.

An assembly drawing lists the operations necessary to produce the component.

The objective of the product decision is to develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage.

Product strategy may focus on developing a competitive advantage via differentiation,low cost,rapid response,or a combination of these.

Identify at least three general benefits derived from CAD.

An assembly chart:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Managing Quality

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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