Question 1

Which of the following represents an opportunity for generating a new product?

Accepted Answer

A) understanding the customer 
B) demographic change,such as decreasing family size 
C) changes in professional standards 
D) economic change,such as rising household incomes 
E) All of the above are such opportunities. 
A) understanding the customer 
B) demographic change,such as decreasing family size 
C) changes in professional standards 
D) economic change,such as rising household incomes 
E) All of the above are such opportunities.

Question 2

Which of the following is true regarding value engineering?

Accepted Answer

A) Value engineering occurs only after the product is selected and designed. 
B) Value engineering creates fragile design. 
C) Value engineering is oriented toward improvement of design. 
D) Value engineering occurs during production when it is clear the product is a success. 
E) Value engineering can save substantial amounts of product cost,but quality suffers. 
A) Value engineering occurs only after the product is selected and designed. 
B) Value engineering creates fragile design. 
C) Value engineering is oriented toward improvement of design. 
D) Value engineering occurs during production when it is clear the product is a success. 
E) Value engineering can save substantial amounts of product cost,but quality suffers.

Question 3

What is quality function deployment (QFD)?

Accepted Answer

QFD refers to both (1)determin

Question 4

A drawing that shows the dimensions,tolerances,materials,and finishes of a component is a(n)________.

Accepted Answer

The answer of A drawing that shows the dimensions,tolerances,materials,and finishes...

Question 5

________ lists products in descending order of the individual dollar contribution to the firm.

Accepted Answer

Product-by

Question 6

The four phases of the product life cycle are incubation,introduction,growth,and decline.

Accepted Answer

A) True 
 B)False

Question 7

The "make-or-buy" decision distinguishes between what an organization chooses to produce and what it chooses to purchase from suppliers.

Accepted Answer

A) True 
 B)False

Question 8

Within PCN analysis,a(n)________ is a sequence of steps that accomplishes an identifiable purpose (of providing value to process participants).

Accepted Answer

The answer of Within PCN analysis,a(n)________ is a sequence of...

Question 9

A restaurant kitchen contains a wall poster that shows,for each sandwich on the menu,a sketch of the ingredients and how they are arranged to make the sandwich.This is an example of a(n):

Accepted Answer

A) assembly drawing. 
B) route sheet. 
C) bill of material. 
D) work order. 
E) assembly chart. 
A) assembly drawing. 
B) route sheet. 
C) bill of material. 
D) work order. 
E) assembly chart.

Question 10

Quality function deployment (QFD):

Accepted Answer

A) determines what will satisfy the customer. 
B) translates customer desires into the target design. 
C) is used early in the design process. 
D) is used to determine where to deploy quality efforts. 
E) all of the above 
A) determines what will satisfy the customer. 
B) translates customer desires into the target design. 
C) is used early in the design process. 
D) is used to determine where to deploy quality efforts. 
E) all of the above

Question 11

A company is deciding if it should design an advertising system for use on Twitter©.The first option is to skip out on designing,with no net costs or gains.The second option is System A,which would result in additional sales of either $50,000 under good conditions or $10,000 under bad conditions.The final choice is System B,which would increase sales by $20,000 under both good and bad conditions.Suppose that good conditions are twice as likely as bad conditions.Which option should the company pursue if developing a system costs $25,000?

Accepted Answer

@#IMG-DLM& EMV of System A is 2/3(25000)

Question 12

Which of the following is TRUE concerning advantages of CAD?

Accepted Answer

A) It provides accurate information flows to other departments. 
B) Most product costs are determined at the design stage. 
C) Design options are easier to review before final commitments are made. 
D) Virtually all products have their development cycle shortened. 
E) All of the above are true. 
A) It provides accurate information flows to other departments. 
B) Most product costs are determined at the design stage. 
C) Design options are easier to review before final commitments are made. 
D) Virtually all products have their development cycle shortened. 
E) All of the above are true.

Question 13

The customer may participate in the design of,and in the delivery of,services.

Accepted Answer

A) True 
 B)False

Question 14

The expected value of each course of action in a decision tree is determined by starting at the beginning of the tree (the left-hand side)and working toward the end of the tree (the right).

Accepted Answer

A) True 
 B)False

Question 15

According to PCN analysis,which process region includes process steps in which one participant is acting on another participant's resources,such as their information,materials,or technologies?

Accepted Answer

A) independent processing 
B) surrogate interaction 
C) direct interaction 
D) resource processing 
E) process domain interaction 
A) independent processing 
B) surrogate interaction 
C) direct interaction 
D) resource processing 
E) process domain interaction

Question 16

Aggressive new product development requires that organizations build structures internally that contain what features?

Accepted Answer

They should have open communic

Question 17

What identifies components by a coding scheme that specifies size,shape,and the type of processing (such as size)?

Accepted Answer

A) engineering drawing 
B) group technology 
C) bill of material 
D) assembly drawing 
E) assembly chart 
A) engineering drawing 
B) group technology 
C) bill of material 
D) assembly drawing 
E) assembly chart

Question 18

A document for production that gives the instruction to make a given quantity of a particular item,usually to a given schedule,is a(n):

Accepted Answer

A) work order. 
B) route sheet. 
C) bill of information. 
D) assembly chart. 
E) value analysis. 
A) work order. 
B) route sheet. 
C) bill of information. 
D) assembly chart. 
E) value analysis.

Question 19

The ________ is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Accepted Answer

The answer of The ________ is the crucial moment between...

Question 20

What is the objective of the product decision?

Accepted Answer

To develop and implement a pro

Exam 5: Design of Goods and Services

Which of the following represents an opportunity for generating a new product?

Which of the following is true regarding value engineering?

What is quality function deployment (QFD)?

A drawing that shows the dimensions,tolerances,materials,and finishes of a component is a(n)________.

________ lists products in descending order of the individual dollar contribution to the firm.

The four phases of the product life cycle are incubation,introduction,growth,and decline.

The "make-or-buy" decision distinguishes between what an organization chooses to produce and what it chooses to purchase from suppliers.

Within PCN analysis,a(n)________ is a sequence of steps that accomplishes an identifiable purpose (of providing value to process participants).

A restaurant kitchen contains a wall poster that shows,for each sandwich on the menu,a sketch of the ingredients and how they are arranged to make the sandwich.This is an example of a(n):

Quality function deployment (QFD):

Which of the following is TRUE concerning advantages of CAD?

The customer may participate in the design of,and in the delivery of,services.

The expected value of each course of action in a decision tree is determined by starting at the beginning of the tree (the left-hand side)and working toward the end of the tree (the right).

According to PCN analysis,which process region includes process steps in which one participant is acting on another participant's resources,such as their information,materials,or technologies?

Aggressive new product development requires that organizations build structures internally that contain what features?

What identifies components by a coding scheme that specifies size,shape,and the type of processing (such as size)?

A document for production that gives the instruction to make a given quantity of a particular item,usually to a given schedule,is a(n):

The ________ is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

What is the objective of the product decision?

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Managing Quality

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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