Exam 2: Operations Strategy in a Global Environment

Most services are tangible;this factor determines how the ten decisions of operations management are handled differently for goods than for services.

Which of these organizations is likely to have the most important inventory decisions?

Which of the following is not part of value-chain analysis?

A firm's product is in the maturity stage of its life cycle.Which of the following OM strategies or issues should the firm be least concerned with at this time?

Which of the following will more likely to locate near their customers?

Which of the following has progressed the furthest along its product life cycle?

The creation of a unique advantage over competitors is called a ________.

Which of the following is an example of competing on quick response?

How has the Belgian discount food retailer Franz Colruyt achieved low-cost leadership? List three specific examples and describe each briefly.

The World Trade Organization has helped to significantly reduce tariffs around the world.

Boeing found its Dreamliner 787 partners in over a dozen ________.

What is SWOT analysis? List its four elements and describe its purpose.

For the greatest chance of success,an organization's operations management strategy must support the company's strategy.

The three steps of the operations manager's job,in order,are

Key success factor and core competency are synonyms.

What term describes how an organization expects to achieve its missions and goals?

Boeing's new 787 Dreamliner

Experience differentiation is an extension of ________ differentiation,accomplished by using people's five senses to create an experience rather than simply providing a service.

The ________ strategy utilizes a standardized product across countries.

Service organizations can immerse the consumer in the service,or have the consumer become a participant in the service,as they practise ________.