Question 1

A multinational corporation has extensive international business involvements.

Accepted Answer

A) True 
 B)False

Question 2

Which of the international operations strategies involves a focus on high cost reductions and low local responsiveness?

Accepted Answer

A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) transdomestic strategy 
A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) transdomestic strategy

Question 3

Which of these companies is most likely to have quality standards that are relatively subjective?

Accepted Answer

A) Chrysler 
B) Dell Computer 
C) Sanyo Electronics 
D) Harvard University 
E) Whirlpool 
A) Chrysler 
B) Dell Computer 
C) Sanyo Electronics 
D) Harvard University 
E) Whirlpool

Question 4

Which of the following statements best characterizes delivery reliability?

Accepted Answer

A) a company that always delivers on the same day of the week 
B) a company that always delivers at the promised time 
C) a company that delivers more frequently than its competitors 
D) a company that delivers faster than its competitors 
E) a company that has a computerized delivery scheduling system 
A) a company that always delivers on the same day of the week 
B) a company that always delivers at the promised time 
C) a company that delivers more frequently than its competitors 
D) a company that delivers faster than its competitors 
E) a company that has a computerized delivery scheduling system

Question 5

Which of the following OM strategic decisions pertains to sensible location of processes and materials in relation to each other?

Accepted Answer

A) layout design 
B) goods and service design 
C) supply-chain management 
D) inventory 
E) scheduling 
A) layout design 
B) goods and service design 
C) supply-chain management 
D) inventory 
E) scheduling

Question 6

Experience differentiation

Accepted Answer

A) isolates the consumer from the delivery of a service. 
B) is an extension of product differentiation in the service sector. 
C) uses only the consumer's senses of vision and sound. 
D) keeps consumers from becoming active participants in the service. 
E) is the same as product differentiation,but applied in the service sector. 
A) isolates the consumer from the delivery of a service. 
B) is an extension of product differentiation in the service sector. 
C) uses only the consumer's senses of vision and sound. 
D) keeps consumers from becoming active participants in the service. 
E) is the same as product differentiation,but applied in the service sector.

Question 7

With reference to cultural and ethical issues,the World Trade Organization has

Accepted Answer

A) succeeded in providing equal protection of intellectual property among nations. 
B) made progress in providing equal protection of intellectual property among nations. 
C) phased out all trade and tariff barriers between the United States and Mexico. 
D) eliminated slave labour and child labour. 
E) played little role in addressing cultural and ethical issues among nations. 
A) succeeded in providing equal protection of intellectual property among nations. 
B) made progress in providing equal protection of intellectual property among nations. 
C) phased out all trade and tariff barriers between the United States and Mexico. 
D) eliminated slave labour and child labour. 
E) played little role in addressing cultural and ethical issues among nations.

Question 8

An organization's ability to generate unique advantages over competitors is central to a successful strategy implementation.

Accepted Answer

A) True 
 B)False

Question 9

The Belgian discount food retailer Franz Colruyt has achieved low-cost leadership through

Accepted Answer

A) effective use of voice mail. 
B) plastic,not paper,shopping bags. 
C) background music that subtly encourages shoppers to buy more. 
D) converting factories,garages,and theatres into retail outlets. 
E) exclusive use of the Euro. 
A) effective use of voice mail. 
B) plastic,not paper,shopping bags. 
C) background music that subtly encourages shoppers to buy more. 
D) converting factories,garages,and theatres into retail outlets. 
E) exclusive use of the Euro.

Question 10

Value-chain analysis is used to identify activities that represent,or can develop into,the core competencies of a business.Who introduced this concept?

Accepted Answer

A) Ford 
B) Toyota 
C) Porter 
D) Smith 
E) Taylor 
A) Ford 
B) Toyota 
C) Porter 
D) Smith 
E) Taylor

Question 11

Which of the following does not represent a reason for globalizing operations?

Accepted Answer

A) to reduce costs 
B) to improve the supply chain 
C) to reduce responsiveness 
D) to attract and retain global talent 
E) All of the above are valid reasons for globalizing operations. 
A) to reduce costs 
B) to improve the supply chain 
C) to reduce responsiveness 
D) to attract and retain global talent 
E) All of the above are valid reasons for globalizing operations.

Question 12

________ are areas located along the U.S.-Mexico border in which factories receive preferential tariff treatment.

Accepted Answer

The answer of ________ are areas located along the U.S.-Mexico...

Question 13

How can global operations improve the supply chain?

Accepted Answer

The supply chain can often be

Question 14

For what type of organization might the location decision area be the least important of its ten decision areas? For what type of organization might the location decision be the most important of the ten decision areas? Discuss;include examples.

Accepted Answer

The relationship between the organizatio

Question 15

Which of the international operations strategies involves low cost reductions and low local responsiveness?

Accepted Answer

A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) transdomestic strategy 
A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) transdomestic strategy

Question 16

The fundamental purpose of an organization's mission statement is to

Accepted Answer

A) create a good human relations climate in the organization. 
B) define the organization's purpose in society. 
C) define the operational structure of the organization. 
D) generate good public relations for the organization. 
E) define the functional areas required by the organization. 
A) create a good human relations climate in the organization. 
B) define the organization's purpose in society. 
C) define the operational structure of the organization. 
D) generate good public relations for the organization. 
E) define the functional areas required by the organization.

Question 17

Which of the following is true of maquiladoras?

Accepted Answer

A) They discourage foreign businesses from outsourcing. 
B) They assess tariffs only on the value-added work done. 
C) They originated in China. 
D) They are not available to Canadian companies. 
E) They can be found in many countries. 
A) They discourage foreign businesses from outsourcing. 
B) They assess tariffs only on the value-added work done. 
C) They originated in China. 
D) They are not available to Canadian companies. 
E) They can be found in many countries.

Question 18

Key Success Factors are those activities that are necessary to achieving competitive advantage.

Accepted Answer

A) True 
 B)False

Question 19

Which of the international operations strategies uses import/export or licensing of existing products?

Accepted Answer

A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) transdomestic strategy 
A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) transdomestic strategy

Question 20

Which of the following is not an operations strategic decision?

Accepted Answer

A) maintenance 
B) price 
C) layout design 
D) quality 
E) inventory 
A) maintenance 
B) price 
C) layout design 
D) quality 
E) inventory

Exam 2: Operations Strategy in a Global Environment

A multinational corporation has extensive international business involvements.

Which of the international operations strategies involves a focus on high cost reductions and low local responsiveness?

Which of these companies is most likely to have quality standards that are relatively subjective?

Which of the following statements best characterizes delivery reliability?

Which of the following OM strategic decisions pertains to sensible location of processes and materials in relation to each other?

Experience differentiation

With reference to cultural and ethical issues,the World Trade Organization has

An organization's ability to generate unique advantages over competitors is central to a successful strategy implementation.

The Belgian discount food retailer Franz Colruyt has achieved low-cost leadership through

Value-chain analysis is used to identify activities that represent,or can develop into,the core competencies of a business.Who introduced this concept?

Which of the following does not represent a reason for globalizing operations?

________ are areas located along the U.S.-Mexico border in which factories receive preferential tariff treatment.

How can global operations improve the supply chain?

For what type of organization might the location decision area be the least important of its ten decision areas? For what type of organization might the location decision be the most important of the ten decision areas? Discuss;include examples.

Which of the international operations strategies involves low cost reductions and low local responsiveness?

The fundamental purpose of an organization's mission statement is to

Which of the following is true of maquiladoras?

Key Success Factors are those activities that are necessary to achieving competitive advantage.

Which of the international operations strategies uses import/export or licensing of existing products?

Which of the following is not an operations strategic decision?

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy and Sustainability

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply-Chain Management

Outsourcing As a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit and Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters