Question 1

Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a(n)________.

Accepted Answer

product platform

Question 2

The enhancement of existing products is an external product development strategy.

Accepted Answer

A) True 
 B)False  False

Question 3

Identify factors that influence new product opportunities.

Accepted Answer

Understanding the customer,economic change,sociological and demographic change,technological change,political/legal change,and other changes brought about through market practice,professional standards,suppliers,and distributors.

Question 4

A company looking for venture capitalist funding is deciding on the design of its operating system (OS)for its new phone.The first option is to simply buy the OS from another company.This would result in sales of either 10,000 units if the market is not crowded with similar phones,or sales of only 3,000 units if the market is crowded.If the company decides to design its own OS,the phone would have sales of 70,000 units if the OS was popular,but sales of only 2,000 if the OS was a failure.Suppose that to recoup the cost of designing their own OS the company would need to sell twice as many phones as when they simply buy the OS for the profit from the scenarios to be equal.Which option should the company choose if the probability that the market is crowded is 50% and the probability that the OS is popular is 75%?

Accepted Answer

@#IMG-DLM& EMV of buy OS is .5(3000)+ .5(10000)= 6

Question 5

An assembly chart shows an exploded view of the product,usually a three-dimensional or isometric drawing.

Accepted Answer

A) True 
 B)False

Question 6

Explain the difference between value analysis and value engineering.

Accepted Answer

Value engineering is concerned with redu

Question 7

What percentage of sales from new products is indicative of industry leaders?

Accepted Answer

A) 50% 
B) 7.5% 
C) 10 to 15% 
D) above 75% 
E) 20 to 25% 
A) 50% 
B) 7.5% 
C) 10 to 15% 
D) above 75% 
E) 20 to 25%

Question 8

The moment-of-truth is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Accepted Answer

A) True 
 B)False

Question 9

A work order is a list of the hierarchy of components,their description,and the quantity of each required to make one unit of the product.

Accepted Answer

A) True 
 B)False

Question 10

An assembly drawing:

Accepted Answer

A) shows,in schematic form,how the product is assembled. 
B) shows an exploded view of the product. 
C) lists the operations,including assembly and inspection,necessary to produce the component with the material specified in the bill of material. 
D) provides detailed instructions on how to perform a given task. 
E) describes the dimensions and finish of each component. 
A) shows,in schematic form,how the product is assembled. 
B) shows an exploded view of the product. 
C) lists the operations,including assembly and inspection,necessary to produce the component with the material specified in the bill of material. 
D) provides detailed instructions on how to perform a given task. 
E) describes the dimensions and finish of each component.

Question 11

Identify the benefits associated with manufacturability and value engineering.

Accepted Answer

Benefits include immediate cost reductio

Question 12

Identify the external product development strategies;describe each in a sentence or two.

Accepted Answer

The external product development strateg

Question 13

Discuss the advisability of using modular assemblies in manufacturing.(What are the advantages and disadvantages?)To what extent can these arguments be applied to service products?

Accepted Answer

Modules are easily segmented components.

Question 14

Which of the following is TRUE concerning advantages of CAD?

Accepted Answer

A) It provides accurate information flows to other departments. 
B) Most product costs are determined at the design stage. 
C) Design options are easier to review before final commitments are made. 
D) Virtually all products have their development cycle shortened. 
E) All of the above are true. 
A) It provides accurate information flows to other departments. 
B) Most product costs are determined at the design stage. 
C) Design options are easier to review before final commitments are made. 
D) Virtually all products have their development cycle shortened. 
E) All of the above are true.

Question 15

________ lists products in descending order of the individual dollar contribution to the firm.

Accepted Answer

Product-by

Question 16

An engineering drawing shows the:

Accepted Answer

A) dimensions,tolerances,materials,and finishes of a component. 
B) dimensions,tolerances,cost,and sales or use volume of a component. 
C) materials,finishes,machining operations,and dimensions of a component. 
D) cost,materials,tolerances,and lead-time for a component. 
E) cost,dimensions,and machining operations for a component. 
A) dimensions,tolerances,materials,and finishes of a component. 
B) dimensions,tolerances,cost,and sales or use volume of a component. 
C) materials,finishes,machining operations,and dimensions of a component. 
D) cost,materials,tolerances,and lead-time for a component. 
E) cost,dimensions,and machining operations for a component.

Question 17

Products or services designed in easily segmented components are known as ________ designs.

Accepted Answer

The answer of Products or services designed in easily segmented...

Question 18

The ________ is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Accepted Answer

The answer of The ________ is the crucial moment between...

Question 19

Which of the following typically shows the hierarchy of components,their description,and the quantity of each required to make one unit of a product?

Accepted Answer

A) an engineering drawing 
B) an assembly drawing 
C) a bill of material 
D) an assembly chart 
E) a route sheet 
A) an engineering drawing 
B) an assembly drawing 
C) a bill of material 
D) an assembly chart 
E) a route sheet

Question 20

The three major elements of the product decision are:

Accepted Answer

A) selection,definition,and design. 
B) goods,services,and hybrids. 
C) strategy,tactics,and operations. 
D) cost,differentiation,and speed of response. 
E) legislative,judicial,and executive. 
A) selection,definition,and design. 
B) goods,services,and hybrids. 
C) strategy,tactics,and operations. 
D) cost,differentiation,and speed of response. 
E) legislative,judicial,and executive.

Exam 5: Design of Goods and Services

Boeing's 737 airplane and Hewlett-Packard's printer business are examples of using enhancements and migrations of existing products to build on a(n)________.

The enhancement of existing products is an external product development strategy.

Identify factors that influence new product opportunities.

An assembly chart shows an exploded view of the product,usually a three-dimensional or isometric drawing.

Explain the difference between value analysis and value engineering.

What percentage of sales from new products is indicative of industry leaders?

The moment-of-truth is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

A work order is a list of the hierarchy of components,their description,and the quantity of each required to make one unit of the product.

An assembly drawing:

Identify the benefits associated with manufacturability and value engineering.

Identify the external product development strategies;describe each in a sentence or two.

Discuss the advisability of using modular assemblies in manufacturing.(What are the advantages and disadvantages?)To what extent can these arguments be applied to service products?

Which of the following is TRUE concerning advantages of CAD?

________ lists products in descending order of the individual dollar contribution to the firm.

An engineering drawing shows the:

Products or services designed in easily segmented components are known as ________ designs.

The ________ is the crucial moment between the service provider and the customer that exemplifies,enhances,or detracts from the customer's expectations.

Which of the following typically shows the hierarchy of components,their description,and the quantity of each required to make one unit of a product?

The three major elements of the product decision are:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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