Question 1

Eli Whitney,in the ________,provided the foundations for ________ in operations management.

Accepted Answer

A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 1890s;queuing theory 
A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 1890s;queuing theory D

Question 2

An operations manager is NOT likely to be involved in:

Accepted Answer

A) the design of goods and services to satisfy customers' wants and needs. 
B) the quality of goods and services to satisfy customers' wants and needs. 
C) the identification of customers' wants and needs. 
D) work scheduling to meet the due dates promised to customers. 
E) maintenance schedules. 
A) the design of goods and services to satisfy customers' wants and needs. 
B) the quality of goods and services to satisfy customers' wants and needs. 
C) the identification of customers' wants and needs. 
D) work scheduling to meet the due dates promised to customers. 
E) maintenance schedules. C

Question 3

Identify two operations-related tasks carried out by Hard Rock Café.Match each to its related area of the 10 strategic operations management decisions.

Accepted Answer

Providing custom meals: design of goods and services;designing,testing,and costing meals: design of goods and services;acquiring,receiving,and storing supplies: supply chain management;recruiting and training employees: human resources and job design;preparing employee schedules: scheduling;designing efficient restaurant layouts: layout strategy.

Question 4

A swimming pool company has 100,000 labor hours available per summer and with a labor productivity of 5 pools per 6,000 hours.
a.How many pools can the company install this summer?
b.Suppose the multifactor productivity was one pool per $25,000.How much should the company expect to spend this summer constructing the pools?

Accepted Answer

(a)100,000 hours ∗ 5

Question 5

Susan has a part-time business producing seasonal plywood yard ornaments for resale at local craft fairs and bazaars.She currently works 8 hours per day to produce 16 ornaments.
a.What is her productivity?
b.She thinks that by redesigning the ornaments and switching from use of a wood glue to a hot-glue gun she can increase her total production to 20 ornaments per day.What is her new productivity?
c.What is her percentage increase in productivity?

Accepted Answer

a.16 ornaments/8 hours = 2 orn

Question 6

An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain.

Accepted Answer

A) True 
 B)False

Question 7

The operations manager performs the management activities of planning,organizing,staffing,leading,and controlling of the OM function.

Accepted Answer

A) True 
 B)False

Question 8

Identify the three productivity variables used in the text.

Accepted Answer

The three common var

Question 9

Henry Ford is known as the Father of Scientific Management.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following are the primary functions of all organizations?

Accepted Answer

A) production/operations,marketing,and human resources 
B) marketing,human resources,and finance/accounting 
C) sales,quality control,and production/operations 
D) marketing,production/operations,and finance/accounting 
E) research and development,finance/accounting,and purchasing 
A) production/operations,marketing,and human resources 
B) marketing,human resources,and finance/accounting 
C) sales,quality control,and production/operations 
D) marketing,production/operations,and finance/accounting 
E) research and development,finance/accounting,and purchasing

Question 11

In order to have a career in operations management,one must have a degree in statistics or quantitative methods.

Accepted Answer

A) True 
 B)False

Question 12

Martin Manufacturing has implemented several programs to improve its productivity.They have asked you to evaluate the firm's productivity by comparing this year's performance with last year's.The following data are available:
   Has Martin Manufacturing improved its productivity during the past year?

Accepted Answer

Productivity improved in all t

Question 13

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Accepted Answer

A) True 
 B)False

Question 14

Operations managers should be well versed in what disciplines in order to make good decisions?

Accepted Answer

Management science,i

Question 15

A business's stakeholders,whose conflicting perspectives cause ethical and social dilemmas,include:

Accepted Answer

A) lenders. 
B) suppliers. 
C) owners. 
D) employees. 
E) all of the above. 
A) lenders. 
B) suppliers. 
C) owners. 
D) employees. 
E) all of the above.

Question 16

Which of the following services is LEAST likely to be unique,i.e. ,customized to a particular individual's needs?

Accepted Answer

A) dental care 
B) hairdressing 
C) legal services 
D) elementary education 
E) computer consulting 
A) dental care 
B) hairdressing 
C) legal services 
D) elementary education 
E) computer consulting

Question 17

Which is NOT true regarding differences between goods and services?

Accepted Answer

A) Tangible goods are generally produced and consumed simultaneously;services are not. 
B) Most goods are common to many customers;services are often unique to the final customer. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Services tend to have higher customer interaction than goods. 
E) None,i.e. ,all of the above are true. 
A) Tangible goods are generally produced and consumed simultaneously;services are not. 
B) Most goods are common to many customers;services are often unique to the final customer. 
C) Services tend to have a more inconsistent product definition than goods. 
D) Services tend to have higher customer interaction than goods. 
E) None,i.e. ,all of the above are true.

Question 18

An example of a "hidden" production function is the transfer of funds between accounts at a bank.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following influences layout design?

Accepted Answer

A) inventory requirements 
B) capacity needs 
C) personnel levels 
D) technology 
E) All of the above influence layout decisions. 
A) inventory requirements 
B) capacity needs 
C) personnel levels 
D) technology 
E) All of the above influence layout decisions.

Question 20

Although the number of people employed in manufacturing in the United States has decreased since 1950,each person is now producing almost 20 times more than in 1950.

Accepted Answer

A) True 
 B)False

Exam 1: Operations and Productivity

Eli Whitney,in the ________,provided the foundations for ________ in operations management.

An operations manager is NOT likely to be involved in:

Identify two operations-related tasks carried out by Hard Rock Café.Match each to its related area of the 10 strategic operations management decisions.

An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain.

The operations manager performs the management activities of planning,organizing,staffing,leading,and controlling of the OM function.

Identify the three productivity variables used in the text.

Henry Ford is known as the Father of Scientific Management.

Which of the following are the primary functions of all organizations?

In order to have a career in operations management,one must have a degree in statistics or quantitative methods.

Martin Manufacturing has implemented several programs to improve its productivity.They have asked you to evaluate the firm's productivity by comparing this year's performance with last year's.The following data are available: Has Martin Manufacturing improved its productivity during the past year?

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Operations managers should be well versed in what disciplines in order to make good decisions?

A business's stakeholders,whose conflicting perspectives cause ethical and social dilemmas,include:

Which of the following services is LEAST likely to be unique,i.e. ,customized to a particular individual's needs?

Which is NOT true regarding differences between goods and services?

An example of a "hidden" production function is the transfer of funds between accounts at a bank.

Which of the following influences layout design?

Although the number of people employed in manufacturing in the United States has decreased since 1950,each person is now producing almost 20 times more than in 1950.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Eli Whitney,in the ,provided the foundations for in operations management.