Question 1

Identify five main disadvantages of outsourcing.

Accepted Answer

(1)increased logistics and inventory costs, (2)loss of control (quality,delivery,etc. ), (3)potential creation of future competition, (4)negative impact on employees,and (5)risks may not manifest themselves for years

Question 2

An operations manager is performing a factor-rating analysis to help him choose an outsourcing provider.He is focusing on two factors: A and B,using a weight of 75% for factor A and 25% for factor B.He has scored five different potential providers on both factors,using a scale of 1-5,with 1 representing the BEST score.Based on the scores provided in the table below,which provider should be chosen?

Accepted Answer

A) Alpha 
B) Beta 
C) Gamma 
D) Phi 
E) Omega 
A) Alpha 
B) Beta 
C) Gamma 
D) Phi 
E) Omega D

Question 3

Identify and explain the four basic global operations strategies.Give an example of each strategy.

Accepted Answer

The multidomestic strategy decentralizes operating decisions to each country to enhance local responsiveness.An example is Heinz.The global strategy centralizes operating decisions,with headquarters coordinating the standardization and learning between facilities.The textbook names Texas Instruments and Caterpillar.The international strategy uses exports and licenses to penetrate the global markets.Harley-Davidson is an example.The transnational strategy exploits the economies of scale and learning,as well as pressure for responsiveness,by recognizing that core competence does not reside in just the "home" country,but can exist anywhere in the organization.An example is Coca-Cola.

Question 4

Which of the following has made the LEAST progress along its product life cycle?

Accepted Answer

A) Video physical rentals 
B) Boeing 787 
C) Apple SmartWatch 
D) 3-D game players 
E) Xbox 360 
A) Video physical rentals 
B) Boeing 787 
C) Apple SmartWatch 
D) 3-D game players 
E) Xbox 360

Question 5

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

Accepted Answer

A) True 
 B)False

Question 6

________ is the practice of transferring a firm's activities that have traditionally been internal to external suppliers.

Accepted Answer

The answer of ________ is the practice of transferring a...

Question 7

Which of the following is LEAST likely to be a low-cost leadership competitive advantage?

Accepted Answer

A) low overhead 
B) effective capacity use 
C) inventory management 
D) broad product line 
E) mass production 
A) low overhead 
B) effective capacity use 
C) inventory management 
D) broad product line 
E) mass production

Question 8

Which of the following statements is true?

Accepted Answer

A) Corporate mission is shaped by functional strategies. 
B) Corporate strategy is shaped by functional strategies. 
C) Functional strategies are shaped by corporate strategy. 
D) External conditions are shaped by corporate mission. 
E) Functional area missions are merged to become the organizational mission. 
A) Corporate mission is shaped by functional strategies. 
B) Corporate strategy is shaped by functional strategies. 
C) Functional strategies are shaped by corporate strategy. 
D) External conditions are shaped by corporate mission. 
E) Functional area missions are merged to become the organizational mission.

Question 9

The fundamental purpose of an organization's mission statement is to:

Accepted Answer

A) create a good human relations climate in the organization. 
B) define the organization's purpose in society. 
C) define the operational structure of the organization. 
D) generate good public relations for the organization. 
E) define the functional areas required by the organization. 
A) create a good human relations climate in the organization. 
B) define the organization's purpose in society. 
C) define the operational structure of the organization. 
D) generate good public relations for the organization. 
E) define the functional areas required by the organization.

Question 10

What is SWOT analysis? List its four elements and describe its purpose.

Accepted Answer

The four elements of SWOT are strengths,

Question 11

SWOT analysis is a method of determining external strengths and weaknesses and internal opportunities and threats.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is true of maquiladoras?

Accepted Answer

A) They discourage foreign businesses from outsourcing. 
B) They assess tariffs only on the value-added work done. 
C) They originated in China. 
D) None of the above 
E) All of the above 
A) They discourage foreign businesses from outsourcing. 
B) They assess tariffs only on the value-added work done. 
C) They originated in China. 
D) None of the above 
E) All of the above

Question 13

The ability of an organization to produce goods or services that have some uniqueness in their characteristics is:

Accepted Answer

A) mass production. 
B) time-based competition. 
C) competing on productivity. 
D) competing on quality. 
E) competing on differentiation. 
A) mass production. 
B) time-based competition. 
C) competing on productivity. 
D) competing on quality. 
E) competing on differentiation.

Question 14

Given the position of the 3D printer in the growth stage of its life cycle,which of the following OM Strategy/Issues should the makers of 3D printers be least concerned with at the current time?

Accepted Answer

A) forecasting 
B) cost cutting 
C) increasing capacity 
D) product and process reliability 
E) enhancing distribution 
A) forecasting 
B) cost cutting 
C) increasing capacity 
D) product and process reliability 
E) enhancing distribution

Question 15

Low-cost leadership is the ability to distinguish the offerings of the organization in a way that the customer perceives as adding value.

Accepted Answer

A) True 
 B)False

Question 16

Cost cutting in international operations can take place because of:

Accepted Answer

A) lower taxes and tariffs. 
B) lower wage scales. 
C) lower indirect costs. 
D) less stringent regulations. 
E) all of the above. 
A) lower taxes and tariffs. 
B) lower wage scales. 
C) lower indirect costs. 
D) less stringent regulations. 
E) all of the above.

Question 17

Identify five countries from which Boeing's 787 Dreamliner has suppliers.

Accepted Answer

Any five of: France,

Question 18

Identify five main advantages of outsourcing.

Accepted Answer

(1)cost savings, (2)gaining ou

Question 19

Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through product differentiation/innovation.

Accepted Answer

A) True 
 B)False

Question 20

Key success factors and core competencies are synonyms.

Accepted Answer

A) True 
 B)False

Exam 2: Operations Strategy in a Global Environment

Identify five main disadvantages of outsourcing.

Identify and explain the four basic global operations strategies.Give an example of each strategy.

Which of the following has made the LEAST progress along its product life cycle?

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

________ is the practice of transferring a firm's activities that have traditionally been internal to external suppliers.

Which of the following is LEAST likely to be a low-cost leadership competitive advantage?

Which of the following statements is true?

The fundamental purpose of an organization's mission statement is to:

What is SWOT analysis? List its four elements and describe its purpose.

SWOT analysis is a method of determining external strengths and weaknesses and internal opportunities and threats.

Which of the following is true of maquiladoras?

The ability of an organization to produce goods or services that have some uniqueness in their characteristics is:

Given the position of the 3D printer in the growth stage of its life cycle,which of the following OM Strategy/Issues should the makers of 3D printers be least concerned with at the current time?

Low-cost leadership is the ability to distinguish the offerings of the organization in a way that the customer perceives as adding value.

Cost cutting in international operations can take place because of:

Identify five countries from which Boeing's 787 Dreamliner has suppliers.

Identify five main advantages of outsourcing.

Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through product differentiation/innovation.

Key success factors and core competencies are synonyms.

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters