Question 1

Why do modern operations managers look for flexibility in their equipment?

Accepted Answer

Flexibility in equipment provides managers with the ability to respond to changes in demand with little penalty in time,cost,or customer value.And in this age of rapid technological change and short product life cycles,adding flexibility to the production process can be a major competitive advantage.

Question 2

A flowchart with the addition of a time axis becomes a process chart.

Accepted Answer

A) True 
 B)False  False

Question 3

Provide an example of the postponement strategy for improving service productivity.

Accepted Answer

The postponement strategy refers to customizing the product at delivery,not at production.Examples will vary,but a home builder might leave some tasks unfinished until the house is sold,so that the buyer can make those final decisions.Carpeting,paint colors,cabinet doors,and some appliance choices might be good examples.Another example would be cars or vans.

Question 4

Brandon's computer shop is considering two different configuration options.The first one is to have each computer built by the sales associates when they have free time.The second option is to hire a dedicated assembly technician.Option A has variable costs of $50 per computer and no fixed costs.Option B has a fixed cost of $1,000 but variable costs of only $5 per computer.What is the cross-over point?

Accepted Answer

50V = 1000 + 5V,V (c

Question 5

Automated storage and retrieval systems are commonly used in distribution facilities of retailers.

Accepted Answer

A) True 
 B)False

Question 6

Provide an example of the focus strategy for improving service productivity.

Accepted Answer

The focus strategy refers to r

Question 7

A job shop is an example of a(n):

Accepted Answer

A) repetitive process. 
B) continuous process. 
C) line process. 
D) intermittent process. 
E) specialized process. 
A) repetitive process. 
B) continuous process. 
C) line process. 
D) intermittent process. 
E) specialized process.

Question 8

The local convenience store makes personal sized pizzas.Currently,its process makes complete pizzas,fully cooked,for the customer.This process has a fixed cost of $20,000,and a variable cost of $1.75 per pizza.The owner is considering a different process that can make pizzas in two ways: completely cooked (as before),or partially cooked and then flash frozen for the customer to finish heating at home.This alternate process has a fixed cost of $24,000,but a lower variable cost (because much less energy is used in baking)of $1.25 per pizza.
a.What is the crossover point between the existing process and the proposed process?
b.If the owner expects to sell 9,000 pizzas,should he get the new oven?

Accepted Answer

(a)the crossover is 8,000 unit

Question 9

Advances in technology:

Accepted Answer

A) have impacted the manufacturing sector only. 
B) have had only a limited impact on services. 
C) have failed to change the level of customer interaction with an organization. 
D) have had a dramatic impact on customer interaction with services and with products. 
E) have dramatically changed health care,but have not changed retailing. 
A) have impacted the manufacturing sector only. 
B) have had only a limited impact on services. 
C) have failed to change the level of customer interaction with an organization. 
D) have had a dramatic impact on customer interaction with services and with products. 
E) have dramatically changed health care,but have not changed retailing.

Question 10

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called:

Accepted Answer

A) an adaptive control system. 
B) robotics. 
C) a flexible manufacturing system. 
D) an automatic guided vehicle (AGV)system. 
E) a manufacturing cell. 
A) an adaptive control system. 
B) robotics. 
C) a flexible manufacturing system. 
D) an automatic guided vehicle (AGV)system. 
E) a manufacturing cell.

Question 11

Which one of the following products is most likely made in a job shop environment?

Accepted Answer

A) rolls of newsprint 
B) custom furniture 
C) television sets 
D) cigarettes 
E) canned vegetables 
A) rolls of newsprint 
B) custom furniture 
C) television sets 
D) cigarettes 
E) canned vegetables

Question 12

Goods made to order are typical of ________ and ________ approaches while goods made to forecast are typical of ________ and ________ approaches.

Accepted Answer

A) process,mass customization;repetitive,product 
B) product,mass customization;repetitive,process 
C) product,process;repetitive,mass customization 
D) repetitive,product;mass customization,process 
E) repetitive,process;mass customization,product 
A) process,mass customization;repetitive,product 
B) product,mass customization;repetitive,process 
C) product,process;repetitive,mass customization 
D) repetitive,product;mass customization,process 
E) repetitive,process;mass customization,product

Question 13

Kirstin is thinking about opening a Chinese restaurant and needs to buy a rice cooker.Machine A has fixed costs of $100 and variable costs of $1/pound.Machine B has fixed costs of $500 and variable costs of $.1/pound.If Kirstin plans to sell 100 pounds of rice,which machine should she choose? What is the cross-over point?

Accepted Answer

Machine A costs 100 + 1(100)=

Question 14

Which of the following characteristics best describes repetitive focus?

Accepted Answer

A) It uses sophisticated scheduling to accommodate custom orders. 
B) Its output is a standardized product produced from modules. 
C) Operators are broadly skilled. 
D) It is widely used for the manufacture of steel. 
E) low volume,high variety 
A) It uses sophisticated scheduling to accommodate custom orders. 
B) Its output is a standardized product produced from modules. 
C) Operators are broadly skilled. 
D) It is widely used for the manufacture of steel. 
E) low volume,high variety

Question 15

Which of the following is FALSE regarding repetitive processes?

Accepted Answer

A) They use modules. 
B) They allow easy switching from one product to the other. 
C) They are the classic assembly lines. 
D) They have more structure and less flexibility than a job shop layout. 
E) They include the assembly of basically all automobiles. 
A) They use modules. 
B) They allow easy switching from one product to the other. 
C) They are the classic assembly lines. 
D) They have more structure and less flexibility than a job shop layout. 
E) They include the assembly of basically all automobiles.

Question 16

Optical checkout scanners and ATMs are examples of technology's impact on services.

Accepted Answer

A) True 
 B)False

Question 17

Harley Davidson:

Accepted Answer

A) utilizes job shops to make each of its modules. 
B) uses product focused manufacturing. 
C) uses a large number of modules to build a small number of different bikes. 
D) uses work cells to feed its assembly line. 
E) All of the above are true. 
A) utilizes job shops to make each of its modules. 
B) uses product focused manufacturing. 
C) uses a large number of modules to build a small number of different bikes. 
D) uses work cells to feed its assembly line. 
E) All of the above are true.

Question 18

A product-focused process is commonly used to produce:

Accepted Answer

A) high-volume,high-variety products. 
B) low-volume,high-variety products. 
C) high-volume,low-variety products. 
D) low-variety products at either high- or low-volume. 
E) high-volume products of either high- or low-variety. 
A) high-volume,high-variety products. 
B) low-volume,high-variety products. 
C) high-volume,low-variety products. 
D) low-variety products at either high- or low-volume. 
E) high-volume products of either high- or low-variety.

Question 19

A quasi-custom product:

Accepted Answer

A) gets its apparent customization from the combinations available from a small number of modules. 
B) is often the output of repetitive focus facilities. 
C) is a valid description of a fast food sandwich. 
D) only applies in services. 
E) All but D are true. 
A) gets its apparent customization from the combinations available from a small number of modules. 
B) is often the output of repetitive focus facilities. 
C) is a valid description of a fast food sandwich. 
D) only applies in services. 
E) All but D are true.

Question 20

Karla's candle factory is considering two different manufacturing options.Option A is highly automated with fixed costs of $25,000 and variable costs of $.1/candle.Option B uses hand labor with fixed costs of $10,000 and variable costs of $.5/candle.If demand for Karla's candles is 25,000,which option should she pick?

Accepted Answer

Option A: $25,000 + .1(25,000)

Exam 7: Process Strategy

Why do modern operations managers look for flexibility in their equipment?

A flowchart with the addition of a time axis becomes a process chart.

Provide an example of the postponement strategy for improving service productivity.

Automated storage and retrieval systems are commonly used in distribution facilities of retailers.

Provide an example of the focus strategy for improving service productivity.

A job shop is an example of a(n):

Advances in technology:

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called:

Which one of the following products is most likely made in a job shop environment?

Goods made to order are typical of ________ and ________ approaches while goods made to forecast are typical of ________ and ________ approaches.

Which of the following characteristics best describes repetitive focus?

Which of the following is FALSE regarding repetitive processes?

Optical checkout scanners and ATMs are examples of technology's impact on services.

Harley Davidson:

A product-focused process is commonly used to produce:

A quasi-custom product:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Goods made to order are typical of and approaches while goods made to forecast are typical of and approaches.