Question 1

Labor standards based on historical experience are relatively inexpensive to obtain.

Accepted Answer

A) True 
 B)False

Question 2

A therblig is a very small amount of time: one hundred-thousandth of an hour.

Accepted Answer

A) True 
 B)False

Question 3

Labor standards are defined as the:

Accepted Answer

A) preset activities required to perform a job. 
B) amount of space required by a specific crew to perform the job. 
C) standard set of procedures to perform the job. 
D) standard labor agreements. 
E) amount of time required to perform a job or part of a job. 
A) preset activities required to perform a job. 
B) amount of space required by a specific crew to perform the job. 
C) standard set of procedures to perform the job. 
D) standard labor agreements. 
E) amount of time required to perform a job or part of a job.

Question 4

Work sampling estimates the percent of time that a worker spends on various tasks.

Accepted Answer

A) True 
 B)False

Question 5

A manufacturing plant is trying to determine standard production per day for an incentive program.Suppose that the incentive program will pay $1 per unit produced above standard rates.A worker is timed at an average of 280 seconds per unit,with a performance rating of 105%.The plant has an allowance factor of 13%.If the worker later produces 100 units in an 8 hour shift,how much would he receive under the incentive plan?

Accepted Answer

Standard time = (Average observed time ×

Question 6

________ are drawings used to analyze movement of people or material.

Accepted Answer

The answer of ________ are drawings used to analyze movement...

Question 7

Normal time is always less than the average observed time.

Accepted Answer

A) True 
 B)False

Question 8

A work sampling study requires an acceptable error level of 10 percent and z = 2 for 95.45 percent confidence.The adequate sample size is ________ if the sample proportion is thought to be as large as 50 percent,but ________ if the sample proportion is thought to be about 20 percent.

Accepted Answer

A) 50;20 
B) 100;64 
C) 100;16 
D) 20;50 
E) 200;80 
A) 50;20 
B) 100;64 
C) 100;16 
D) 20;50 
E) 200;80

Question 9

Among the advantages of predetermined time standards are all EXCEPT which of the following?

Accepted Answer

A) Unions accept them as fair. 
B) They are available before a task is actually performed. 
C) They can only be determined after work actually takes place. 
D) They can be established in a laboratory setting. 
E) No performance ratings are necessary. 
A) Unions accept them as fair. 
B) They are available before a task is actually performed. 
C) They can only be determined after work actually takes place. 
D) They can be established in a laboratory setting. 
E) No performance ratings are necessary.

Question 10

Which of the following best describes mutual commitment in an organization?

Accepted Answer

A) an instance in which management is committed to the employees and the employees are committed to management 
B) both management and the employees are committed to the same objective 
C) both management and the employees are committed,but to different objectives 
D) management obtains the commitment of the employees to a stated objective 
E) both management and the employees can rely on each other 
A) an instance in which management is committed to the employees and the employees are committed to management 
B) both management and the employees are committed to the same objective 
C) both management and the employees are committed,but to different objectives 
D) management obtains the commitment of the employees to a stated objective 
E) both management and the employees can rely on each other

Question 11

A worker completed a task 10 times during a period in which a typical trained employee completes the task 8 times.What is the worker's performance rating?

Accepted Answer

A) 125% 
B) 150% 
C) 100% 
D) 112.5% 
E) cannot be determined with the given information 
A) 125% 
B) 150% 
C) 100% 
D) 112.5% 
E) cannot be determined with the given information

Question 12

________ refers to a work schedule that deviates from the normal or standard five 8-hour days.

Accepted Answer

The answer of ________ refers to a work schedule that...

Question 13

A manager who is conducting a time study now needs an accuracy of ±0.1 minutes,rather than ±0.2 minutes as in the past.Because of this change in accuracy,the new required sample size becomes:

Accepted Answer

A) one-fourth as large. 
B) one-half as large. 
C) twice as large. 
D) four times as large. 
E) one-tenth larger. 
A) one-fourth as large. 
B) one-half as large. 
C) twice as large. 
D) four times as large. 
E) one-tenth larger.

Question 14

Identify the five steps of the work-sampling procedure.

Accepted Answer

(1)Take a preliminary sample t

Question 15

Explain in broad terms,using a sentence or two,what is meant by the "classical stopwatch study." To what extent is it still in use today?

Accepted Answer

The classical stopwatch study,

Question 16

In a time study,what is the required sample size to be 95% confident that the observed average time is within ± 2% of the actual value,if the process has a standard deviation of 1 minute and mean of 50 minutes?

Accepted Answer

n = (zs/hx)2 = [(1.9

Question 17

The objective of a human resource strategy is to manage labor and design jobs so people are effectively and efficiently utilized.

Accepted Answer

A) True 
 B)False

Question 18

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms.The performance rating was 80%.The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time).The allowance factor is 8%.What is the normal time per unit?

Accepted Answer

A) 0.42 minutes 
B) 16.0 minutes 
C) 17.4 minutes 
D) 20.0 minutes 
E) 21.7 minutes 
A) 0.42 minutes 
B) 16.0 minutes 
C) 17.4 minutes 
D) 20.0 minutes 
E) 21.7 minutes

Question 19

A bank manager wants to determine the percent of time the bank's tellers are working and idle.He decides to use work sampling,and his initial estimate is that the tellers are idle 20% of the time.Approximately how many observations should be taken to be 95% confident that the results will not be more than 5% away from the true result?

Accepted Answer

A) 6 
B) 16 
C) 44 
D) 210 
E) 246 
A) 6 
B) 16 
C) 44 
D) 210 
E) 246

Question 20

Activity charts help analyze:

Accepted Answer

A) movement of people or material. 
B) utilization of an operator and machine. 
C) body movements. 
D) activities that can cause injuries. 
E) unnecessary micro-motions. 
A) movement of people or material. 
B) utilization of an operator and machine. 
C) body movements. 
D) activities that can cause injuries. 
E) unnecessary micro-motions.

Exam 10: Job Design and Work Measurement

Labor standards based on historical experience are relatively inexpensive to obtain.

A therblig is a very small amount of time: one hundred-thousandth of an hour.

Labor standards are defined as the:

Work sampling estimates the percent of time that a worker spends on various tasks.

________ are drawings used to analyze movement of people or material.

Normal time is always less than the average observed time.

A work sampling study requires an acceptable error level of 10 percent and z = 2 for 95.45 percent confidence.The adequate sample size is ________ if the sample proportion is thought to be as large as 50 percent,but ________ if the sample proportion is thought to be about 20 percent.

Among the advantages of predetermined time standards are all EXCEPT which of the following?

Which of the following best describes mutual commitment in an organization?

A worker completed a task 10 times during a period in which a typical trained employee completes the task 8 times.What is the worker's performance rating?

________ refers to a work schedule that deviates from the normal or standard five 8-hour days.

A manager who is conducting a time study now needs an accuracy of ±0.1 minutes,rather than ±0.2 minutes as in the past.Because of this change in accuracy,the new required sample size becomes:

Identify the five steps of the work-sampling procedure.

Explain in broad terms,using a sentence or two,what is meant by the "classical stopwatch study." To what extent is it still in use today?

In a time study,what is the required sample size to be 95% confident that the observed average time is within ± 2% of the actual value,if the process has a standard deviation of 1 minute and mean of 50 minutes?

The objective of a human resource strategy is to manage labor and design jobs so people are effectively and efficiently utilized.

Activity charts help analyze:

Operations and Productivity

The Global Environment and Operations Strategy

Managing Projects

Forecasting Demand

Product Design

Quality Management and International Standards

Process Design

Location Decisions

Layout Decisions

Supply Chain Management

Managing Inventory

Aggregate Scheduling

Material Requirements Planning Mrpand Erp

Scheduling for the Short-Term

Jit,lean Operations,and the Toyota Production System

Maintenance and Reliability Decisions

Sustainability

Statistical Process Control

Capacity Planning

Supply Chain Modeling

Decision Modeling

Linear Programming Models

Transportation Modeling

Queuing Models

Learning Curves

Modeling with Simulation

Filters

A work sampling study requires an acceptable error level of 10 percent and z = 2 for 95.45 percent confidence.The adequate sample size is if the sample proportion is thought to be as large as 50 percent,but if the sample proportion is thought to be about 20 percent.