Exam 10: Job Design and Work Measurement

Hackman and Oldham's five desirable characteristics of job design include job significance and autonomy.

What are three disadvantages of work sampling?

Which of the following terms implies an increase in responsibility and control in the vertical direction?

Two uses of labor standards are to determine the labor content of items produced and to determine staffing needs.

What are operations charts used for?

Which of Hackman and Oldham's five job characteristics refers to providing a worker a say in the work methods that he/she wishes to utilize?

Normal time for a stopwatch study is equal to which of the following?

A task involves positioning two metal parts with a rubber gasket sandwiched between them,inserting two bolts into predrilled holes,threading a nut onto each bolt,and tightening each bolt with a pneumatic wrench.In a preliminary study,the manager observed one of his workers performing this task five times.The observations were made in an air-conditioned,well-lit training facility,at ground level,with all tools and equipment clean and readily available. a.What is the average observed time for this task? b.What is the normal time for this task if the employee worked at a 10% slower pace than is typical for adequately trained workers? c.What is standard time for this task if allowances sum to 14%?

Labor standards were pioneered by Frank and Lillian Gilbreth and:

What is quality of work life? What is its relation to a firm's human resource strategy?

Most pit crew members have background experience in what area?

An enlarged job has more responsibility than the same job enriched.

Work sampling and time studies are similar in that the analyst in both cases records the time taken by the worker to accomplish each step of the task.

An advantage of work sampling is that:

The preferred method of choice for setting labor standards is to base them on historical experience.

Maintaining a stable workforce generally results in the firm paying higher wages than a firm that varies workforce level with demand.

Which of the following statements regarding incentive systems is FALSE?

A Methods and Measurements Analyst needs to develop a time standard for a certain task.The task involves use of a ruler,square,and portable electric saw to mark and cut the "notch" in a rafter (a standard carpentry task of home construction).In a preliminary study,he observed one of his workers performing this task five times.The observations were made in an air-conditioned,well-lit training facility,at ground level,with all tools and equipment clean and readily available. a.What is the actual average time for this task? b.What is the normal time for this task if the employee worked at a 20% faster pace than is typical for adequately trained workers? c.What is standard time for this task if allowances sum to 14%? d.If the analyst then thought more carefully about his experiment and decided that the allowances needed to be increased to match the real (outside,not air-conditioned)work environment,and that the proper allowance was not 14% but 20%,what is the revised standard time?

Suppose that the allowance factor for a job is 0.10,and the normal time is 5 hours.What is the standard time?

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms.The performance rating was 80%.The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time).The allowance factor is 8%.What is the standard time per unit?