Question 1

Competitive priorities state the dimensions on which a firm can excel.Which one of the following statements about each dimension is TRUE?

Accepted Answer

A)  Emphasizing low price is most appropriate for differentiated products in the growth stage of demand. 
B)  A firm that intends to excel at high-performance design quality can succeed only when its production volume is very high. 
C)  McDonald's is a typical example of an organization that excels at volume flexibility rather than quality consistency. 
D)  For a firm that gives top priority to customization, volumes for any individual product tend to be low. 
A)  Emphasizing low price is most appropriate for differentiated products in the growth stage of demand. 
B)  A firm that intends to excel at high-performance design quality can succeed only when its production volume is very high. 
C)  McDonald's is a typical example of an organization that excels at volume flexibility rather than quality consistency. 
D)  For a firm that gives top priority to customization, volumes for any individual product tend to be low.

Question 2

Name the two competitive priorities for quality,and give an example of each.

Accepted Answer

The two competitive priorities are high-

Question 3

Explain what an operations strategy is and the importance of competitive priorities.Give an example from an organization (public or private,manufacturing or service).

Accepted Answer

An operations strategy is the means by w

Question 4

Which of the following statements is TRUE?

Accepted Answer

A)  Processes cannot be broken down into subprocesses. 
B)  A market analysis divides the firm's customers into market segments. 
C)  Firms can only improve their competitive pricing. 
D)  An operations strategy is a single initiative for controlling the markets' entrance. 
A)  Processes cannot be broken down into subprocesses. 
B)  A market analysis divides the firm's customers into market segments. 
C)  Firms can only improve their competitive pricing. 
D)  An operations strategy is a single initiative for controlling the markets' entrance.

Question 5

Which of the following is NOT of the six broad dimensions of customer value that collectively create the customer benefit bundle?

Accepted Answer

A)  Negotiation 
B)  Quality 
C)  Flexibility 
D)  Innovation 
A)  Negotiation 
B)  Quality 
C)  Flexibility 
D)  Innovation

Question 6

Which one of the following statements regarding operations management is TRUE?

Accepted Answer

A)  Inputs to a production system include capital and materials, but not human resources. 
B)  Operations management deals only with manufacturing organizations because service organizations do not have tangible outputs. 
C)  Typical inputs to a production system are processes and consumer goods. 
D)  Customer participation and information on performance are two special types of inputs to a production system. 
A)  Inputs to a production system include capital and materials, but not human resources. 
B)  Operations management deals only with manufacturing organizations because service organizations do not have tangible outputs. 
C)  Typical inputs to a production system are processes and consumer goods. 
D)  Customer participation and information on performance are two special types of inputs to a production system.

Question 7

________ is the ability to accelerate or decelerate the rate of production quickly to handle large fluctuations in demand.

Accepted Answer

The answer of ________ is the ability to accelerate or...

Question 8

An operations management department typically performs one process.

Accepted Answer

A) True 
 B)False

Question 9

Productivity is measured as input over output.

Accepted Answer

A) True 
 B)False

Question 10

The designing and managing of process to ensure that we meet humanity's needs today without hurting the ability of future generations to meet their own needs.is called ________.

Accepted Answer

The answer of The designing and managing of process to...

Question 11

Processes of multiple firms can be linked together to form a chain reaction.

Accepted Answer

A) True 
 B)False

Question 12

On a per capita basis,as a nation Canada is one of lowest emitters of greenhouse gases in the world.

Accepted Answer

A) True 
 B)False

Question 13

China and India have comparative cost advantages over Canada and the U.S.

Accepted Answer

A) True 
 B)False

Question 14

Productivity is defined as ________ over ________.

Accepted Answer

The answer of Productivity is defined as ________ over ________....

Question 15

Which of the following is a strategy to gain presence of a firm's business overseas?

Accepted Answer

A)  Negotiation 
B)  Joint Venture 
C)  Localization 
D)  Demand alliance 
A)  Negotiation 
B)  Joint Venture 
C)  Localization 
D)  Demand alliance

Question 16

Explain the distinction between "order winner" and "order qualifier" competitive priorities,and provide an example of each.

Accepted Answer

An order winner is the one particular di

Question 17

Regional trading blocs such as NAFTA and the EU further change the competitive landscape in both services and manufacturing.

Accepted Answer

A) True 
 B)False

Question 18

________ refers to an alliance where two firms agree to produce a service or good jointly.

Accepted Answer

The answer of ________ refers to an alliance where two...

Question 19

What skill areas contribute to the success of an operations manager?

Accepted Answer

Skills include quantitative analysis to

Question 20

Delivery time should always be less than two days.

Accepted Answer

A) True 
 B)False

Exam 1: Creating Customer Value through Operations

Competitive priorities state the dimensions on which a firm can excel.Which one of the following statements about each dimension is TRUE?

Name the two competitive priorities for quality,and give an example of each.

Explain what an operations strategy is and the importance of competitive priorities.Give an example from an organization (public or private,manufacturing or service).

Which of the following statements is TRUE?

Which of the following is NOT of the six broad dimensions of customer value that collectively create the customer benefit bundle?

Which one of the following statements regarding operations management is TRUE?

________ is the ability to accelerate or decelerate the rate of production quickly to handle large fluctuations in demand.

An operations management department typically performs one process.

Productivity is measured as input over output.

The designing and managing of process to ensure that we meet humanity's needs today without hurting the ability of future generations to meet their own needs.is called ________.

Processes of multiple firms can be linked together to form a chain reaction.

On a per capita basis,as a nation Canada is one of lowest emitters of greenhouse gases in the world.

China and India have comparative cost advantages over Canada and the U.S.

Productivity is defined as ________ over ________.

Which of the following is a strategy to gain presence of a firm's business overseas?

Explain the distinction between "order winner" and "order qualifier" competitive priorities,and provide an example of each.

Regional trading blocs such as NAFTA and the EU further change the competitive landscape in both services and manufacturing.

________ refers to an alliance where two firms agree to produce a service or good jointly.

What skill areas contribute to the success of an operations manager?

Delivery time should always be less than two days.

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Quality and Process Improvement

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Waiting Lines

Filters

Productivity is defined as over .