Question 1

Inputs to a process can include human resources.

Accepted Answer

A) True 
 B)False

Question 2

Customer benefit bundle consists of a core good and/or service and a set of peripheral goods and Services.

Accepted Answer

A) True 
 B)False

Question 3

Lead time is the elapsed time between the receipt of a customer order and filling it.

Accepted Answer

A) True 
 B)False

Question 4

What is the function of support process?

Accepted Answer

A)  To offer benefits to others in the supply chain 
B)  To assist with the analysis of the core processes 
C)  To provide vital resources and inputs to the core processes 
D)  To discharge customers from the supply chain 
A)  To offer benefits to others in the supply chain 
B)  To assist with the analysis of the core processes 
C)  To provide vital resources and inputs to the core processes 
D)  To discharge customers from the supply chain

Question 5

Describe sustainability and its triple bottom line assessment factors.

Accepted Answer

Sustainability has become an important i

Question 6

Which one of the following statements concerning measures of productivity is FALSE?

Accepted Answer

A)  The number of insurance claims processed per week by employees in an insurance company is a valid measure of productivity. 
B)  Productivity is measured as the ratio of outputs divided by inputs. 
C)  Multifactor measures of productivity must convert the quantities being measured to a common unit of measure such as dollars. 
D)  Measures of labour productivity are generally more informative than multifactor measures of productivity. 
A)  The number of insurance claims processed per week by employees in an insurance company is a valid measure of productivity. 
B)  Productivity is measured as the ratio of outputs divided by inputs. 
C)  Multifactor measures of productivity must convert the quantities being measured to a common unit of measure such as dollars. 
D)  Measures of labour productivity are generally more informative than multifactor measures of productivity.

Question 7

Which of the following is NOT fundamental to supply chain management?

Accepted Answer

A)  The flow of materials 
B)  Services 
C)  Supply provider 
D)  Information with customer demand 
A)  The flow of materials 
B)  Services 
C)  Supply provider 
D)  Information with customer demand

Question 8

Competitive priorities are the means by which operations implements the firm's corporate strategies.

Accepted Answer

A) True 
 B)False

Question 9

________ is the synchronization of a firm's processes with those of its suppliers and customers to match the flow of materials,services,and information with customer demand.

Accepted Answer

Supply cha

Question 10

A support process provides ________ and ________ to the core processes.

Accepted Answer

vital reso

Question 11

Which of the following is NOT one of the views of a firm's sustainability triple bottom line performance?

Accepted Answer

A)  Financial 
B)  General 
C)  Environmental 
D)  Social 
A)  Financial 
B)  General 
C)  Environmental 
D)  Social

Question 12

Which of the following is NOT one of the five developments that encourage sound global strategies?

Accepted Answer

A)  Increased demand for imported services and goods 
B)  increasing international trade barriers due from regional trading blocs 
C)  Improved transportation and communications technologies 
D)  Loosened regulations on financial institutions 
A)  Increased demand for imported services and goods 
B)  increasing international trade barriers due from regional trading blocs 
C)  Improved transportation and communications technologies 
D)  Loosened regulations on financial institutions

Question 13

In supplier relationship,which of the following is NOT included in competitive priorities?

Accepted Answer

A)  Development speed 
B)  Low-cost operation 
C)  variety 
D)  On-time delivery 
A)  Development speed 
B)  Low-cost operation 
C)  variety 
D)  On-time delivery

Question 14

Core process is a set of activities that delivers values to internal customers.

Accepted Answer

A) True 
 B)False

Question 15

Describe briefly the four core processes for using competitive priorities for a major airline of your choice.

Accepted Answer

Students are free to discuss any airline

Question 16

Which of the following process is NOT one of the four core processes in the supply chain?

Accepted Answer

A)  Demand relationship process 
B)  Order fulfilment process 
C)  Customer relationship process 
D)  New product development 
A)  Demand relationship process 
B)  Order fulfilment process 
C)  Customer relationship process 
D)  New product development

Question 17

________ measures the frequency with which delivery-time promises are met.

Accepted Answer

The answer of ________ measures the frequency with which delivery-time...

Question 18

As the value of output per work hour goes up,the nation's standard of living is lowered.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements about competitive priorities is TRUE?

Accepted Answer

A)  Firms emphasizing low price have slack capacity and hold large inventories in order to be efficient. 
B)  To survive, all firms in an industry must compete on the same dimensions of competitive priority. 
C)  Club Med competes on the dimension of high-performance design in part by offering excellent entertaining, dining, and recreational facilities. 
D)  A good delivery time is less than a few weeks, irrespective of the industry under consideration. 
A)  Firms emphasizing low price have slack capacity and hold large inventories in order to be efficient. 
B)  To survive, all firms in an industry must compete on the same dimensions of competitive priority. 
C)  Club Med competes on the dimension of high-performance design in part by offering excellent entertaining, dining, and recreational facilities. 
D)  A good delivery time is less than a few weeks, irrespective of the industry under consideration.

Question 20

In countries such as Canada,the United States,Japan and Germany,productivity gains in the service sector

Accepted Answer

A)  have tended to lag gains in labour productivity in manufacturing. 
B)  have improved recently with widespread adoption of the Internet as a means to service customers more directly. 
C)  have accelerated with greater international competition in areas such as financial services. 
D)  all the above 
A)  have tended to lag gains in labour productivity in manufacturing. 
B)  have improved recently with widespread adoption of the Internet as a means to service customers more directly. 
C)  have accelerated with greater international competition in areas such as financial services. 
D)  all the above

Exam 1: Creating Customer Value through Operations

Inputs to a process can include human resources.

Customer benefit bundle consists of a core good and/or service and a set of peripheral goods and Services.

Lead time is the elapsed time between the receipt of a customer order and filling it.

What is the function of support process?

Describe sustainability and its triple bottom line assessment factors.

Which one of the following statements concerning measures of productivity is FALSE?

Which of the following is NOT fundamental to supply chain management?

Competitive priorities are the means by which operations implements the firm's corporate strategies.

________ is the synchronization of a firm's processes with those of its suppliers and customers to match the flow of materials,services,and information with customer demand.

A support process provides ________ and ________ to the core processes.

Which of the following is NOT one of the views of a firm's sustainability triple bottom line performance?

Which of the following is NOT one of the five developments that encourage sound global strategies?

In supplier relationship,which of the following is NOT included in competitive priorities?

Core process is a set of activities that delivers values to internal customers.

Describe briefly the four core processes for using competitive priorities for a major airline of your choice.

Which of the following process is NOT one of the four core processes in the supply chain?

________ measures the frequency with which delivery-time promises are met.

As the value of output per work hour goes up,the nation's standard of living is lowered.

Which of the following statements about competitive priorities is TRUE?

In countries such as Canada,the United States,Japan and Germany,productivity gains in the service sector

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Quality and Process Improvement

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Waiting Lines

Filters

A support process provides and to the core processes.