Exam 1: Creating Customer Value through Operations

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Order qualifier refers to the demonstrated level of performance of an order winner that is required for a firm to do business in a particular market segment.

(True/False)
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A nested process refers to a process within a process.

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Operations management refers to the direction and control of ________ that transform ________ into products and services.

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________ is an index of the output per person or hour worked.

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Over the last decade the gains in labour productivity in Canada have been greater in the manufacturing sector than in the service sector.

(True/False)
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Flexibility is a possible competitive priority.

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The first step of needs assessment is market analysis.

(True/False)
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Today,many environmental issues are receiving more emphasis.

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