Exam 1: Creating Customer Value through Operations

Processes have inputs and customer outputs,such input might include which of the following?

Functions within an organization are characterized by having their own knowledge and skill areas,primary responsibilities,processes,and decision domains.

In new service development,competitive priorities will include the which of following?

One factor used to determine market segments is psychological factors.

Today,most products are made of material and services from around the world.

Identify a large employer in your hometown.Describe this organization's inputs,processes,and outputs.

________ is the frequency with which the product or service meets design specifications.

Operations management is part of a production system that can be described in the following manner: Organization: inputs-processes-outputs.Which one of the following correctly describes a production system?

Which of the following statements is best? Operations management can be made more effective by

From an operations perspective,a corporate strategy involves which of the following?

Entering into regional trade blocks such as the North American Free Trade Agreement (NAFTA)tends to lessen the competitive pressures on manufacturers located within member countries such as Canada.

Nationalization is a political risk in which a government may take over a firm's assets without paying compensation.

________ is how industrial buyers often refer to fast delivery time.

Name the three competitive priorities for time,and give an example of each.

The percentage of the workforce in service jobs in some industrialized countries such as Canada,France,Japan,and Britain is

Machine productivity is a measure where the denominator is the number of machines.

In computing a multifactor measure of productivity,the inputs can be measured in different units such as dollars,labour hours,volume of materials used,etc.

Labour productivity in Canadian business has improved by an average of 3.1 percent annually over the past four decades.

An increase in the value of the Canadian dollar relative to other currencies lessens the pressure on manufacturing companies based in Canada to consider locating facilities in low-cost labour countries such as China and India.

Labour productivity is an index of the output per person or hours worked.