Question 1

Multifactor productivity measures are determined by measuring more than one of the input resources used to produce outputs.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is the responsibility of operations?

Accepted Answer

A)  develop new products and services 
B)  transform inputs into new products and services 
C)  transport inputs and outputs 
D)  interpret financial information 
A)  develop new products and services 
B)  transform inputs into new products and services 
C)  transport inputs and outputs 
D)  interpret financial information

Question 3

One of the main outputs from any processes should include which of the following?

Accepted Answer

A)  Price 
B)  Interest 
C)  Service 
D)  Standard 
A)  Price 
B)  Interest 
C)  Service 
D)  Standard

Question 4

Operations management refers to the direction and control of inputs that transform processes into products and services.

Accepted Answer

A) True 
 B)False

Question 5

The combination of quality,time,flexibility,customer experience,and innovation relative to price for a particular customer benefit bundle of goods and services is described as ________.

Accepted Answer

The answer of The combination of quality,time,flexibility,customer experience,and innovation relative...

Question 6

Which one of the following statements is TRUE?

Accepted Answer

A)  The share of the workforce in service jobs in countries such as Canada, France, Britain, Japan, and the United States is well above 60 percent. 
B)  Service-sector organizations generally cannot utilize operations management techniques. 
C)  The absolute number of Canadian manufacturing jobs has decreased since the late 1950s because the percentage of service jobs in the economy increased. 
D)  Because outputs from service organizations typically cannot be inventoried, inventories are of little importance to service systems. 
A)  The share of the workforce in service jobs in countries such as Canada, France, Britain, Japan, and the United States is well above 60 percent. 
B)  Service-sector organizations generally cannot utilize operations management techniques. 
C)  The absolute number of Canadian manufacturing jobs has decreased since the late 1950s because the percentage of service jobs in the economy increased. 
D)  Because outputs from service organizations typically cannot be inventoried, inventories are of little importance to service systems.

Question 7

Which one of the following statements is TRUE?

Accepted Answer

A)  Increased market segmentation and technological advances mandate long development cycles. 
B)  Recent trends are for manufacturing firms not to involve operations until the final design stage has been reached. 
C)  The process of concurrent engineering requires design engineers, manufacturing specialists, and marketers to work jointly in designing a product and selecting a production process. 
D)  Firms like Ford and Honda found that the concept of concurrent engineering is not cost effective. 
A)  Increased market segmentation and technological advances mandate long development cycles. 
B)  Recent trends are for manufacturing firms not to involve operations until the final design stage has been reached. 
C)  The process of concurrent engineering requires design engineers, manufacturing specialists, and marketers to work jointly in designing a product and selecting a production process. 
D)  Firms like Ford and Honda found that the concept of concurrent engineering is not cost effective.

Question 8

A form of strategic alliance when one firm has resources and capabilities that another needs but is unwilling (or unable)to duplicate is called ________.

Accepted Answer

collaborat

Question 9

Measuring the number of square metres of carpet installed per day by an installer working for a flooring company is example of a multifactor measure of productivity.

Accepted Answer

A) True 
 B)False

Question 10

Order qualifier refers to the criterion customers use to differentiate the services or goods of one firm from those of another.

Accepted Answer

A) True 
 B)False

Question 11

Relative to strategic decisions,tactical decisions are less structured and have longer-term consequences.

Accepted Answer

A) True 
 B)False

Question 12

Explain how productivity is measured.

Accepted Answer

Productivity is the value of outputs (go

Question 13

An organization is only as effective as its managers.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is NOT one of the measures of productivity?

Accepted Answer

A)  labour productivity 
B)  machine productivity 
C)  human productivity 
D)  Multifactor productivity 
A)  labour productivity 
B)  machine productivity 
C)  human productivity 
D)  Multifactor productivity

Question 15

One effective global strategy is strategic alliances.

Accepted Answer

A) True 
 B)False

Question 16

The process of baking a doughnut at Tim Hortons is a manufacturing process.

Accepted Answer

A) True 
 B)False

Question 17

Briefly describe the six broad dimensions of customer value,and identify the competitive priorities for operational processes associated with each of these dimensions.

Accepted Answer

The four broad dimensions of customer va

Question 18

what is the relative emphasis or weighting of the dimensions of customer value that operations management must possess to outperform its competitors?

Accepted Answer

A)  Market differentiation 
B)  Competitive priorities 
C)  Suppliers' bargain 
D)  Customers' promo 
A)  Market differentiation 
B)  Competitive priorities 
C)  Suppliers' bargain 
D)  Customers' promo

Question 19

Explain the distinction between the three competitive priorities that deal with time,and provide examples of each: fast delivery time,on-time delivery,and development speed.

Accepted Answer

Fast delivery time is the elapsed time b

Question 20

The concept of a process within a process is referred to as a(n)________.

Accepted Answer

The answer of The concept of a process within a...

Exam 1: Creating Customer Value through Operations

Multifactor productivity measures are determined by measuring more than one of the input resources used to produce outputs.

Which of the following is the responsibility of operations?

One of the main outputs from any processes should include which of the following?

Operations management refers to the direction and control of inputs that transform processes into products and services.

The combination of quality,time,flexibility,customer experience,and innovation relative to price for a particular customer benefit bundle of goods and services is described as ________.

Which one of the following statements is TRUE?

Which one of the following statements is TRUE?

A form of strategic alliance when one firm has resources and capabilities that another needs but is unwilling (or unable)to duplicate is called ________.

Measuring the number of square metres of carpet installed per day by an installer working for a flooring company is example of a multifactor measure of productivity.

Order qualifier refers to the criterion customers use to differentiate the services or goods of one firm from those of another.

Relative to strategic decisions,tactical decisions are less structured and have longer-term consequences.

Explain how productivity is measured.

An organization is only as effective as its managers.

Which of the following is NOT one of the measures of productivity?

One effective global strategy is strategic alliances.

The process of baking a doughnut at Tim Hortons is a manufacturing process.

Briefly describe the six broad dimensions of customer value,and identify the competitive priorities for operational processes associated with each of these dimensions.

what is the relative emphasis or weighting of the dimensions of customer value that operations management must possess to outperform its competitors?

Explain the distinction between the three competitive priorities that deal with time,and provide examples of each: fast delivery time,on-time delivery,and development speed.

The concept of a process within a process is referred to as a(n)________.

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Quality and Process Improvement

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Waiting Lines

Filters