Question 1

Which of the following statements is best?

Accepted Answer

A)  Operations management refers primarily to manufacturing. 
B)  Productivity in the service sector has kept pace with the manufacturing sector. 
C)  Operations managers have little interaction with other functional areas. 
D)  Global competition is putting additional pressures on operations managers. 
A)  Operations management refers primarily to manufacturing. 
B)  Productivity in the service sector has kept pace with the manufacturing sector. 
C)  Operations managers have little interaction with other functional areas. 
D)  Global competition is putting additional pressures on operations managers.

Question 2

Which of the following skill areas is NOT fundamental to operations managers?

Accepted Answer

A)  quantitative analysis 
B)  knowledge of information systems 
C)  understanding of international business 
D)  advertising tactics 
A)  quantitative analysis 
B)  knowledge of information systems 
C)  understanding of international business 
D)  advertising tactics

Question 3

Competitive priorities define the dimensions on which the firm should excel with its products or services.Which one of the following statements regarding this concept is TRUE?

Accepted Answer

A)  The strategy of emphasizing lower price is most appropriate when the product is highly differentiated. 
B)  McDonald's restaurants emphasize high-performance design quality rather than consistent quality. 
C)  All eight dimensions of competitive priorities should be equally emphasized in order to service the increasingly competitive market of the 1990s. 
D)  Often there are trade-offs among competitive priorities; thus, the best emphasis is situational. 
A)  The strategy of emphasizing lower price is most appropriate when the product is highly differentiated. 
B)  McDonald's restaurants emphasize high-performance design quality rather than consistent quality. 
C)  All eight dimensions of competitive priorities should be equally emphasized in order to service the increasingly competitive market of the 1990s. 
D)  Often there are trade-offs among competitive priorities; thus, the best emphasis is situational.

Question 4

Which of the following is one of the four core processes?

Accepted Answer

A)  Manager relationship 
B)  Order requirement 
C)  New product development 
D)  Employee relationship 
A)  Manager relationship 
B)  Order requirement 
C)  New product development 
D)  Employee relationship

Question 5

Which of the following technologies is least likely to help companies to improve their competitiveness?

Accepted Answer

A)  electronic mail 
B)  the Internet 
C)  automated robots 
D)  keypunch cards 
A)  electronic mail 
B)  the Internet 
C)  automated robots 
D)  keypunch cards

Question 6

In business setting,a crucial reason for monitoring is to stay ahead of the competition.

Accepted Answer

A) True 
 B)False

Question 7

Consistent quality is the frequency with which the product or service meets any specification.

Accepted Answer

A) True 
 B)False

Question 8

Every process has a customer.

Accepted Answer

A) True 
 B)False

Question 9

Many companies today compete on the basis of time.

Accepted Answer

A) True 
 B)False

Question 10

An operations strategy is a pattern of decisions and investments over time that develop a competitive advantage.

Accepted Answer

A) True 
 B)False

Question 11

________ is the elapsed time between receiving a customer's order and filling it.

Accepted Answer

The answer of ________ is the elapsed time between receiving...

Question 12

Productivity is the value of outputs produced divided by the total values of resources.

Accepted Answer

A) True 
 B)False

Question 13

Competitive priorities define the dimensions on which companies should excel in producing their products or services.Which one of the following statements is TRUE?

Accepted Answer

A)  A firm that competes on the dimension of volume flexibility is more likely to manufacture products that experience a seasonal demand variation. 
B)  It is impossible for a firm to improve cost and quality simultaneously. 
C)  A firm offering little customization cannot compete simultaneously on the dimension of consistent quality. 
D)  A firm that competes on the dimension of customization tends have operating systems that are inflexible. 
A)  A firm that competes on the dimension of volume flexibility is more likely to manufacture products that experience a seasonal demand variation. 
B)  It is impossible for a firm to improve cost and quality simultaneously. 
C)  A firm offering little customization cannot compete simultaneously on the dimension of consistent quality. 
D)  A firm that competes on the dimension of customization tends have operating systems that are inflexible.

Question 14

Many service operations have little outside customer contact.

Accepted Answer

A) True 
 B)False

Question 15

As a percentage of total employment within the Canadian economy,jobs in the service sector have declined over the past 40 years.

Accepted Answer

A) True 
 B)False

Question 16

Which one of the following statements concerning productivity is TRUE?

Accepted Answer

A)  Accounting for several inputs simultaneously is not possible. 
B)  The low growth in service productivity has had little effect on overall productivity in countries such as Canada and the U.S.. 
C)  Multifactor productivity is an index of the output provided by more than one of the resources used in production. 
D)  Productivity improvement is achieved by increasing the inputs used to produce a given level of output. 
A)  Accounting for several inputs simultaneously is not possible. 
B)  The low growth in service productivity has had little effect on overall productivity in countries such as Canada and the U.S.. 
C)  Multifactor productivity is an index of the output provided by more than one of the resources used in production. 
D)  Productivity improvement is achieved by increasing the inputs used to produce a given level of output.

Question 17

Consistent quality is unimportant to today's consumers.

Accepted Answer

A) True 
 B)False

Question 18

Beyond setting goals or objectives,identify and briefly describe the three major aspects of corporate strategy that are critical to the operations of a company.

Accepted Answer

Corporate strategy must adapt to changes

Question 19

In order fulfilment,which of the following is NOT one of the nested processes and competitive priorities?

Accepted Answer

A)  On-time delivery 
B)  High-performance design 
C)  Variety 
D)  Consistent quantity 
A)  On-time delivery 
B)  High-performance design 
C)  Variety 
D)  Consistent quantity

Question 20

A(n)________ is any activity or group of activities that takes one or more input,transforms and adds value to them,and provides one or more outputs for its customers.

Accepted Answer

The answer of A(n)________ is any activity or group of...

Exam 1: Creating Customer Value through Operations

Which of the following statements is best?

Which of the following skill areas is NOT fundamental to operations managers?

Competitive priorities define the dimensions on which the firm should excel with its products or services.Which one of the following statements regarding this concept is TRUE?

Which of the following is one of the four core processes?

Which of the following technologies is least likely to help companies to improve their competitiveness?

In business setting,a crucial reason for monitoring is to stay ahead of the competition.

Consistent quality is the frequency with which the product or service meets any specification.

Every process has a customer.

Many companies today compete on the basis of time.

An operations strategy is a pattern of decisions and investments over time that develop a competitive advantage.

________ is the elapsed time between receiving a customer's order and filling it.

Productivity is the value of outputs produced divided by the total values of resources.

Competitive priorities define the dimensions on which companies should excel in producing their products or services.Which one of the following statements is TRUE?

Many service operations have little outside customer contact.

As a percentage of total employment within the Canadian economy,jobs in the service sector have declined over the past 40 years.

Which one of the following statements concerning productivity is TRUE?

Consistent quality is unimportant to today's consumers.

Beyond setting goals or objectives,identify and briefly describe the three major aspects of corporate strategy that are critical to the operations of a company.

In order fulfilment,which of the following is NOT one of the nested processes and competitive priorities?

A(n)________ is any activity or group of activities that takes one or more input,transforms and adds value to them,and provides one or more outputs for its customers.

Supply Chain Management

Process Configuration

Capacity

Inventory Management

Quality and Process Improvement

Lean Systems

Managing Projects

Location and Layout

Managing Demand and Forecasting

Operations Planning and Scheduling

Resource Planning

Decision Making

Financial Analysis

Work Measurement

Learning Curve Analysis

Computer-Integrated Manufacturing

Acceptance Sampling Plans

Simulation

Special Inventory Models

Linear Programming

Waiting Lines

Filters