Exam 8: Managing Human Resources and Labour Relations

Informal interactions among managers,both inside and outside the office,for the purpose of discussing mutual problems,solutions,and opportunities is known as networking.

The Constitution Act

Montreal-based CAE is famous for building flight simulators that enable airline pilots to learn how to fly a new jet without ever leaving the ground.This is an example of off-the-job training.

Suzy has been assigned to a veteran employee for the first week on a new job.She will follow him around and learn the job by watching how he does it.This process is

List the three major laws that govern labour-management relations.

Cindy has placed an advertisement for a job vacancy in the employment section of the newspaper.This is a form of

What third-party options can be used to overcome disputes between labour and management?

A flexible approach to providing benefits in which employees are allocated a certain sum to cover benefits and can spend this allocation on the specific benefits they prefer is which kind of benefit plan?

All of the following are external recruiting methods except

Florabunda,a national wholesale plant supply company that caters to home gardeners,maintains greenhouses in several locations.These provide flower and vegetable seedlings for nurseries and garden centres nationwide and also pots of flowering plants,such as tulips and poinsettias,for other holidays.Relations with employees seemed smooth for some years,but over time the firm has come to rely on short-term contingent labour,especially in the spring when Florabunda fulfills large standing orders for bedding plants.At one of its largest greenhouse locations,employees invite the United Food and Commercial Workers (UFCW)to represent them as a union.The Florabunda greenhouse engages in collective bargaining with the UFCW.A key issue involves workplace safety,as the greenhouses are often fumigated with pesticides to kill insects.Management claims that it takes customary and effective precautions to protect the health of its workers,whereas the union expresses concerns that the pesticides might cause long-term health problems. The two sides reach an impasse,with the union demanding more expensive safety measures than management feels are necessary.If the two sides decide to go to arbitration as the next step,which of the following should both sides take care to do?

When does collective bargaining occur?

Human resource management (HRM)is the set of organizational activities directed at attracting,developing,and maintaining an effective workforce.

Legislation that applies to the labour practices of firms operating under the legislative authority of parliament is known as the Canada Labour Code.

In an assessment centre,managers observe employees doing actual work and determine which ones are most effective in their jobs.

Labour gained the right to collectively bargain with the passage of the Industrial Disputes Investigation Act.

There is general agreement that top managers deserve the extremely high salaries they earn because their jobs are demanding and complex.

Computers B Us is thinking about evaluating the performance of its software programmers based on the market success of the products that they produce.This idea is vulnerable to what criticism?

Explain the tactics that management can use to offset the union's power.Explain the tactics at their disposal.

After negotiations failed,Acme Baskets,Inc.may choose to use a(n)________ to prevent union employees from coming to work.

Crescendo Inc.distributes music instruments nationwide.Reductions in high school music programs and the economic recession have led to a sharp downturn in sales.Because of this,a salary freeze has been in effect for three years and increases in supplementary health care premiums have cut into workers' take-home pay.Nevertheless,the firm has avoided layoffs,the workforce has experienced minimal turnover,and the firm has lost only a handful of employees,mostly for health reasons.The CEO considers this continuity of the workforce a healthy sign,but the human resources director is not as positive.She feels that the workplace culture is too internally focused and is based on maintaining job security rather than looking for ways to be truly engaged in the company's goals. Which of the following,if true,would support the HR director's position that the firm's workforce is at risk of becoming disengaged?