Exam 8: Managing Human Resources and Labour Relations

The simple ranking method requires a manager to rank-order,from top to bottom or from best to worst,each member of a workgroup or department.

How have union-management relationships changed over the past few decades?

A restaurant is undergoing a change in cuisine and style of service.It is important that new staff are hired,and existing staff retrained.Why might the HR manager recommend vestibule training as being highly effective in this situation?

Which of the following is correct with regard to knowledge workers?

Elsie,a pilot,is using a simulator to learn how to fly a new jet without ever leaving the ground.In order to learn this new skill set,Elsie is using

A performance appraisal is primarily used to judge the effectiveness of training,such as an accident prevention program.

Programs that are designed to improve employee awareness of differences in attitudes and behaviours of co-workers from different racial,ethnic,or gender groups are called

The Canada Labour Code prohibits paying employees on a piece-rate system.

Florabunda,a national wholesale plant supply company that caters to home gardeners,maintains greenhouses in several locations.These provide flower and vegetable seedlings for nurseries and garden centres nationwide and also pots of flowering plants,such as tulips and poinsettias,for other holidays.Relations with employees seemed smooth for some years,but over time the firm has come to rely on short-term contingent labour,especially in the spring when Florabunda fulfills large standing orders for bedding plants.At one of its largest greenhouse locations,employees invite the United Food and Commercial Workers (UFCW)to represent them as a union.The Florabunda greenhouse engages in collective bargaining with the UFCW.A key issue involves workplace safety,as the greenhouses are often fumigated with pesticides to kill insects.Management claims that it takes customary and effective precautions to protect the health of its workers,whereas the union expresses concerns that the pesticides might cause long-term health problems. It quickly becomes apparent that there is no medical consensus over whether a disputed pesticide causes long-term medical effects,when used according to directions.Management therefore does not want to discontinue use of the pesticide,as replacing it would be costly.However,it proposes to provide more detailed instructions to avoid misuse of the compound,and to train all workers thoroughly.If the union reps are not satisfied,which of the following would be their most productive next step?

How can diversity create competitive advantage?

A series of exercises in which management candidates perform realistic management tasks while being observed by appraisers is which of the following?

When university and college teachers grade on the normal curve,they are essentially using which method for appraising the performance of students?

Gainsharing and profit-sharing programs both focus on giving employees a share of increased profits.

Piece-rate payment systems generally result in higher dollar amounts for workers than pay-for-performance plans do.

What are workforce management systems?

Adam,the manager of sewing production,has been asked to rank-order his team from top to bottom.This is an example of what type of ranking method?

What is the difference between job analysis,job description,and job specification?

What are knowledge workers?

A Conference Board of Canada study found that most companies do not measure the effectiveness of their incentive programs.

In recent years,the number of contingent workers has increased dramatically.