Exam 8: Managing Human Resources and Labour Relations

Employers must consider competitors' compensation plans and the pay levels for different jobs in their own firm when setting wage and salary levels.

The range of workers' attitudes,values,beliefs and behaviours that differ by gender,race,age,ethnicity,physical ability and other relevant characteristics is called which of the following?

In which of the following dispute resolution alternatives does the neutral third party dictate a settlement between the two sides,which have agreed to submit to outside judgment?

The greatest union security exists in the ________ shop.

Generally speaking,external recruitment is more effective than internal recruiting.

Video assessment refers to

How can management ensure that contingent and temporary workers are used effectively?

What challenges are unions facing?

What are the two basic types of unions?

Louis,an information technology manager,needs to select a new employee.Which of the following would Louis not normally use as a part of the employee selection process?

Domino Grace is a financial services firm.Currently,it offers competitive salaries and very generous benefit packages.The cost of those packages is very high,but the company believes that these benefits have helped it attract and keep top talent.Domino Grace is completing a merger with Kryptos,Inc.Salaries at Kryptos are slightly below industry averages,and the benefit packages it offers are considerably worse than those offered by Domino Grace.Domino Grace believes that the merger would be in the best interest of the company,but employees at Domino Grace are resisting this change in part because they are worried that they will lose their outstanding benefits after a merger is complete.The CEO of Domino Grace believes that the best way to overcome the employees' resistance to change is through education and communication.The Kryptos CEO believes that it will be necessary to force the employees to accept the changes. Which of the following,if true,would most strongly support the Domino Grace CEO's argument?

What are the specific skills,education and experience needed to perform a job called?

What are the two documents that result from job analysis?

John is reading a document which describes the conditions under which his job will be done,the ways in which it relates to other positions,and the duties he needs to perform.John is probably looking at

Jerry,a marketing manager,has just conducted screening interviews with several job candidates.What should he do next?

Safety supervisors and workers' compensation boards must deal with claims of repetitive strain injuries.Repetitive strain injuries

In a union shop,an employer may hire non-union workers even if the employer's current employees are unionized.

Florabunda,a national wholesale plant supply company that caters to home gardeners,maintains greenhouses in several locations.They provide flower and vegetable seedlings for nurseries and garden centres nationwide and also pots of flowering plants,such as tulips and poinsettias,for other holidays.Relations with employees seemed smooth for some years,but over time the firm has come to rely on short-term contingent labour,especially in the spring when Florabunda fulfills large standing orders for bedding plants.At one of its largest greenhouse locations,employees invite the United Food and Commercial Workers (UFCW)to represent them as a union.The Florabunda greenhouse engages in collective bargaining with the UFCW.A key issue involves workplace safety,as the greenhouses are often fumigated with pesticides to kill insects.Management claims that it takes customary and effective precautions to protect the health of its workers,whereas the union expresses concerns that the pesticides might cause long-term health problems. While bargaining over the workplace safety issue,which of the following strategies would be most beneficial in keeping the process moving ahead in good faith?

Workforce diversity refers to the range of workers' attitudes,values,beliefs,and behaviours that differ by gender,race,ethnicity,age,and physical abilities.

What approach is used to settle disputes between the government and public employees like firefighters and police officers?