Exam 10: Writing Routine and Positive Messages

If you request a recommendation from a person you haven't had contact with recently, you should

When responding to claim letters, companies usually accept the customer's explanation of the problem.

When making a direct request, you should state what you want in the first sentence or two and then follow with an explanation.

Excluding important negative information about a candidate in a recommendation letter

Before volunteering someone's name as a reference, always

In the body of a routine request, you should

If you have mildly disappointing information to deliver as part of a positive message, you should

If you are writing to someone to request a recommendation letter for a job or scholarship, you should include a stamped, preaddressed envelope for mailing.

Timing and media choice are important considerations with condolence letters.

A routine positive message should never include negative information.

When responding to a customer's complaint about one of your company's services, you should

If you decide to write a letter of recommendation about a job candidate, your goal should be to

When making a claim or requesting an adjustment, your close should

Direct-to-consumer news releases are

Describe the three-step strategy for requesting information and action.

You may need to obtain a letter of recommendation for a new job, a promotion, a scholarship, or ________ from a bank.

Many routine requests have several parts. What guidelines should you keep in mind when your request contains a series of questions?

Due to potential legal problems, many companies have a policy that prevents employees from providing recommendation letters.

Requests sent to individuals outside your organization should be more formal than those sent internally.

When you're writing a message of appreciation,