Question 1

Which of the following statements about the cultural value of power distance is FALSE?

Accepted Answer

A) High power distance cultures tend to also be individualistic, rather than collective, cultures. 
B) Superiors tend to be accessible in low power distance cultures. 
C) In high power distance cultures, the unequal distribution of power is acceptable to members of the culture. 
D) Denmark has lower power distance than Mexico. 
E) Japan has higher power distance than Canada. 
A) High power distance cultures tend to also be individualistic, rather than collective, cultures. 
B) Superiors tend to be accessible in low power distance cultures. 
C) In high power distance cultures, the unequal distribution of power is acceptable to members of the culture. 
D) Denmark has lower power distance than Mexico. 
E) Japan has higher power distance than Canada. A

Question 2

The job satisfaction facet that is most predictive of absenteeism is satisfaction with pay.

Accepted Answer

A) True 
 B)False  False

Question 3

Describe the relationship between employee job satisfaction and customer satisfaction and explain when they are or are not related.

Accepted Answer

There is growing evidence that employee job satisfaction is related to customer or client satisfaction as well as organizational profitability.Reasons for how employee job satisfaction translates into customer satisfaction include: reduced absenteeism and turnover; organizational citizenship behaviour; a good mood among employees that is contagious for customers.

Question 4

Which of the following best describes tight cultures?

Accepted Answer

A) Strong high standards for conformity and strong sanctions for deviation from those standards 
B) Strong high standards for work centrality and strong sanctions for deviation from those standards 
C) Strong clear standards for values and strong sanctions for deviation from those standards 
D) Strong, clear standards for behaviour and strong sanctions for deviation from those standards. 
E) Strong, clear standards for attitudes and strong sanctions for deviation from those standards. 
A) Strong high standards for conformity and strong sanctions for deviation from those standards 
B) Strong high standards for work centrality and strong sanctions for deviation from those standards 
C) Strong clear standards for values and strong sanctions for deviation from those standards 
D) Strong, clear standards for behaviour and strong sanctions for deviation from those standards. 
E) Strong, clear standards for attitudes and strong sanctions for deviation from those standards.

Question 5

The progression of withdrawal begins with lateness.

Accepted Answer

A) True 
 B)False

Question 6

If you experience procedural unfairness you are most likely to be dissatisfied with your boss.

Accepted Answer

A) True 
 B)False

Question 7

Helping, conscientiousness, courtesy, cooperation, and being a good sport are all examples of ________.

Accepted Answer

organizati

Question 8

Emotions are intense, often long-lived, feelings caused by a particular event.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is an accurate description of how Gen Ys and Xers differ from Boomers?

Accepted Answer

A) Gen Ys and Xers see work as less central, value leisure more, and are more inclined towards work-life balance. 
B) Gen Ys and Xers see work as more central, value leisure more, and are more inclined towards work-life balance. 
C) Gen Ys and Xers see work as more central, value leisure more, and are less inclined towards work-life balance. 
D) Gen Ys and Xers see work as more central, value leisure less, and are more inclined towards work-life balance. 
E) Gen Ys and Xers see work as less central, value leisure less, and are less inclined towards work-life balance. 
A) Gen Ys and Xers see work as less central, value leisure more, and are more inclined towards work-life balance. 
B) Gen Ys and Xers see work as more central, value leisure more, and are more inclined towards work-life balance. 
C) Gen Ys and Xers see work as more central, value leisure more, and are less inclined towards work-life balance. 
D) Gen Ys and Xers see work as more central, value leisure less, and are more inclined towards work-life balance. 
E) Gen Ys and Xers see work as less central, value leisure less, and are less inclined towards work-life balance.

Question 10

Which of the following is NOT a job input, according to equity theory?

Accepted Answer

A) Education 
B) Pay 
C) Seniority 
D) Hard work 
E) Experience 
A) Education 
B) Pay 
C) Seniority 
D) Hard work 
E) Experience

Question 11

What role do rewards play in the relationship between job satisfaction and job performance?

Accepted Answer

A) Employees who are satisfied are more likely to be rewarded so they will perform better. 
B) Employees who are rewarded will be more satisfied so they will perform better. 
C) Employees who perform better will be rewarded so they will be more likely to be satisfied. 
D) Employees who perform better will be more satisfied so they will be more likely to be rewarded. 
E) Employees who are rewarded will perform better so they will be more likely to be satisfied. 
A) Employees who are satisfied are more likely to be rewarded so they will perform better. 
B) Employees who are rewarded will be more satisfied so they will perform better. 
C) Employees who perform better will be rewarded so they will be more likely to be satisfied. 
D) Employees who perform better will be more satisfied so they will be more likely to be rewarded. 
E) Employees who are rewarded will perform better so they will be more likely to be satisfied.

Question 12

The ________ theory portrays job satisfaction as the difference between desired and received job outcomes.

Accepted Answer

The answer of The ________ theory portrays job satisfaction as...

Question 13

Cultural distance makes negotiations, mergers, acquisitions, and joint ventures more ________.

Accepted Answer

The answer of Cultural distance makes negotiations, mergers, acquisitions, and...

Question 14

Although we should always be alert to cultural differences, extra care is merited in ________ cultures, where there are more opportunities for cultural missteps.

Accepted Answer

The answer of Although we should always be alert to...

Question 15

Which of the following is an example of emotional contagion?

Accepted Answer

A) Pleasant service encounters contribute to the service provider's satisfaction as well as to that of the customer. 
B) All employees must do certain things in spite of their true mood and emotions to provide pleasant service encounters. 
C) An employee who has low satisfaction at work will also have low satisfaction outside of work. 
D) An employee who is angry at work is also angry at home. 
E) When an employee's emotions are in a constant state of change 
A) Pleasant service encounters contribute to the service provider's satisfaction as well as to that of the customer. 
B) All employees must do certain things in spite of their true mood and emotions to provide pleasant service encounters. 
C) An employee who has low satisfaction at work will also have low satisfaction outside of work. 
D) An employee who is angry at work is also angry at home. 
E) When an employee's emotions are in a constant state of change

Question 16

Which of the following is an example of affect events theory and job satisfaction?

Accepted Answer

A) The tendency for people to conform to certain "display rules" in their job satisfaction in spite of their mood or emotions 
B) The tendency for job satisfaction to spread between people or throughout a group 
C) When certain "shocks" such as an unsolicited job offer lowers one's job satisfaction and leads to turnover 
D) Seeing a co-worker receiving more outcomes even though your inputs are greater lowers one's job satisfaction. 
E) Seeing a co-worker being put down by a manager provokes emotional anger and lowers one's job satisfaction. 
A) The tendency for people to conform to certain "display rules" in their job satisfaction in spite of their mood or emotions 
B) The tendency for job satisfaction to spread between people or throughout a group 
C) When certain "shocks" such as an unsolicited job offer lowers one's job satisfaction and leads to turnover 
D) Seeing a co-worker receiving more outcomes even though your inputs are greater lowers one's job satisfaction. 
E) Seeing a co-worker being put down by a manager provokes emotional anger and lowers one's job satisfaction.

Question 17

Emotional labour is an informal term for emotional contagion.

Accepted Answer

A) True 
 B)False

Question 18

Opportunities for growth and learning are often as important as formal promotions, especially among millennials.

Accepted Answer

A) True 
 B)False

Question 19

Cultural intelligence encompasses knowledge, motivation, and performance.

Accepted Answer

A) True 
 B)False

Question 20

You have a friend who has told you that she feels that leaving her organization will result in personal sacrifice.What can you say about your friend?

Accepted Answer

A) She has high affective commitment. 
B) She has low affective commitment. 
C) She has high continuance commitment. 
D) She has low continuance commitment. 
E) She has high normative commitment. 
A) She has high affective commitment. 
B) She has low affective commitment. 
C) She has high continuance commitment. 
D) She has low continuance commitment. 
E) She has high normative commitment.

Which of the following statements about the cultural value of power distance is FALSE?

The job satisfaction facet that is most predictive of absenteeism is satisfaction with pay.

Describe the relationship between employee job satisfaction and customer satisfaction and explain when they are or are not related.

Which of the following best describes tight cultures?

The progression of withdrawal begins with lateness.

If you experience procedural unfairness you are most likely to be dissatisfied with your boss.

Helping, conscientiousness, courtesy, cooperation, and being a good sport are all examples of ________.

Emotions are intense, often long-lived, feelings caused by a particular event.

Which of the following is an accurate description of how Gen Ys and Xers differ from Boomers?

Which of the following is NOT a job input, according to equity theory?

What role do rewards play in the relationship between job satisfaction and job performance?

The ________ theory portrays job satisfaction as the difference between desired and received job outcomes.

Cultural distance makes negotiations, mergers, acquisitions, and joint ventures more ________.

Although we should always be alert to cultural differences, extra care is merited in ________ cultures, where there are more opportunities for cultural missteps.

Which of the following is an example of emotional contagion?

Which of the following is an example of affect events theory and job satisfaction?

Emotional labour is an informal term for emotional contagion.

Opportunities for growth and learning are often as important as formal promotions, especially among millennials.

Cultural intelligence encompasses knowledge, motivation, and performance.

You have a friend who has told you that she feels that leaving her organization will result in personal sacrifice.What can you say about your friend?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change, Development, and Innovation

Filters

Exam 4: Values, Attitudes, and Work Behaviour

Which of the following statements about the cultural value of power distance is FALSE?

The job satisfaction facet that is most predictive of absenteeism is satisfaction with pay.

Describe the relationship between employee job satisfaction and customer satisfaction and explain when they are or are not related.

Which of the following best describes tight cultures?

The progression of withdrawal begins with lateness.

If you experience procedural unfairness you are most likely to be dissatisfied with your boss.

Helping, conscientiousness, courtesy, cooperation, and being a good sport are all examples of ________.

Emotions are intense, often long-lived, feelings caused by a particular event.

Which of the following is an accurate description of how Gen Ys and Xers differ from Boomers?

Which of the following is NOT a job input, according to equity theory?

What role do rewards play in the relationship between job satisfaction and job performance?

The ________ theory portrays job satisfaction as the difference between desired and received job outcomes.

Cultural distance makes negotiations, mergers, acquisitions, and joint ventures more ________.

Although we should always be alert to cultural differences, extra care is merited in ________ cultures, where there are more opportunities for cultural missteps.

Which of the following is an example of emotional contagion?

Which of the following is an example of affect events theory and job satisfaction?

Emotional labour is an informal term for emotional contagion.

Opportunities for growth and learning are often as important as formal promotions, especially among millennials.

Cultural intelligence encompasses knowledge, motivation, and performance.

You have a friend who has told you that she feels that leaving her organization will result in personal sacrifice.What can you say about your friend?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change, Development, and Innovation

Filters