Question 1

In order to predict turnover, it would be most useful to know a person's

Accepted Answer

A) overall level of job satisfaction. 
B) satisfaction with various facets of the job. 
C) organizational commitment. 
D) intentions about quitting. 
E) attitude towards their coworkers. 
A) overall level of job satisfaction. 
B) satisfaction with various facets of the job. 
C) organizational commitment. 
D) intentions about quitting. 
E) attitude towards their coworkers.

Question 2

Opportunities for growth and learning are often as important as formal promotions, especially among Gen X.

Accepted Answer

A) True 
 B)False

Question 3

When it comes to organizational commitment, which of the following is considered to be an especially bad combination for both the employee and the organization?

Accepted Answer

A) High normative commitment and low affective commitment 
B) Low normative commitment and high affective commitment 
C) High continuance commitment and low affective commitment 
D) Low continuance commitment and low affective commitment 
E) Low continuance commitment and high normative commitment 
A) High normative commitment and low affective commitment 
B) Low normative commitment and high affective commitment 
C) High continuance commitment and low affective commitment 
D) Low continuance commitment and low affective commitment 
E) Low continuance commitment and high normative commitment

Question 4

To increase organizational citizenship behaviour,

Accepted Answer

A) reduce turnover. 
B) increase job satisfaction. 
C) increase performance. 
D) decrease procedural fairness. 
E) reduce organizational commitment. 
A) reduce turnover. 
B) increase job satisfaction. 
C) increase performance. 
D) decrease procedural fairness. 
E) reduce organizational commitment.

Question 5

Procedural fairness seems especially likely to provoke dissatisfaction when people also see ________ as being low.

Accepted Answer

distributi

Question 6

Theories of organizational behaviour, such as motivation, are easily transferred to all other cultures.

Accepted Answer

A) True 
 B)False

Question 7

The word discrepancy in discrepancy theory refers to the discrepancy between job inputs and job outcomes.

Accepted Answer

A) True 
 B)False

Question 8

Organizational citizenship behaviour refers to the idea of doing an excellent job in one's formally assigned responsibilities but not going beyond them.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following equations is accurate?

Accepted Answer

A) Attitude + value = belief. 
B) Belief + value = attitude. 
C) Attitude + belief = value. 
D) Input + outcome = equity. 
E) Belief + behaviour = attitude. 
A) Attitude + value = belief. 
B) Belief + value = attitude. 
C) Attitude + belief = value. 
D) Input + outcome = equity. 
E) Belief + behaviour = attitude.

Question 10

Describe different generations in the workplace and how they differ in values.

Accepted Answer

There are four generations in the workpl

Question 11

What is the relationship between employee job satisfaction, customer satisfaction, and organizational profitability?

Accepted Answer

A) Employee job satisfaction is not related to customer satisfaction or organizational profitability. 
B) Employee job satisfaction is related to customer satisfaction and organizational profitability. 
C) Employee job satisfaction is related to customer satisfaction but not organizational profitability. 
D) Employee job satisfaction is related to organizational profitability but not customer satisfaction. 
E) Employee job satisfaction is not related to customer satisfaction, but customer satisfaction is related to organizational profitability. 
A) Employee job satisfaction is not related to customer satisfaction or organizational profitability. 
B) Employee job satisfaction is related to customer satisfaction and organizational profitability. 
C) Employee job satisfaction is related to customer satisfaction but not organizational profitability. 
D) Employee job satisfaction is related to organizational profitability but not customer satisfaction. 
E) Employee job satisfaction is not related to customer satisfaction, but customer satisfaction is related to organizational profitability.

Question 12

What do the following countries have in common: Netherlands, Brazil, Australia, Canada, and the United States?

Accepted Answer

A) Tight cultures 
B) Loose cultures 
C) Strong cultures 
D) Weak cultures 
E) Narrow cultures 
A) Tight cultures 
B) Loose cultures 
C) Strong cultures 
D) Weak cultures 
E) Narrow cultures

Question 13

Emotional ________ is the requirement for people to conform to certain emotional display rules in their job behaviour.

Accepted Answer

The answer of Emotional ________ is the requirement for people...

Question 14

All forms of commitment are positively related to performance.

Accepted Answer

A) True 
 B)False

Question 15

The study on generational values conducted by the Center for Creative Leadership concluded that all generations share the same values but ________.

Accepted Answer

express th

Question 16

Not all turnover is bad.

Accepted Answer

A) True 
 B)False

Question 17

If you experience interactional unfairness you are most likely to be dissatisfied with your co-workers.

Accepted Answer

A) True 
 B)False

Question 18

Discrepancy theory suggests that job dissatisfaction develops when

Accepted Answer

A) supervisors and employees differ radically in their values. 
B) workers don't see their jobs as offering what they want. 
C) job outcomes don't match job inputs. 
D) work is unchallenging and repetitive. 
E) workers begin to take benefits for granted. 
A) supervisors and employees differ radically in their values. 
B) workers don't see their jobs as offering what they want. 
C) job outcomes don't match job inputs. 
D) work is unchallenging and repetitive. 
E) workers begin to take benefits for granted.

Question 19

In general, baby boomers are seen as more accepting of diversity compared to other generations.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following would NOT be part of an equity equation involving you and your co-worker Darlene?

Accepted Answer

A) Your inputs 
B) Darlene's inputs 
C) Darlene's outputs 
D) Your outcomes 
E) Darlene's outcomes 
A) Your inputs 
B) Darlene's inputs 
C) Darlene's outputs 
D) Your outcomes 
E) Darlene's outcomes

In order to predict turnover, it would be most useful to know a person's

Opportunities for growth and learning are often as important as formal promotions, especially among Gen X.

When it comes to organizational commitment, which of the following is considered to be an especially bad combination for both the employee and the organization?

To increase organizational citizenship behaviour,

Procedural fairness seems especially likely to provoke dissatisfaction when people also see ________ as being low.

Theories of organizational behaviour, such as motivation, are easily transferred to all other cultures.

The word discrepancy in discrepancy theory refers to the discrepancy between job inputs and job outcomes.

Organizational citizenship behaviour refers to the idea of doing an excellent job in one's formally assigned responsibilities but not going beyond them.

Which of the following equations is accurate?

Describe different generations in the workplace and how they differ in values.

What is the relationship between employee job satisfaction, customer satisfaction, and organizational profitability?

What do the following countries have in common: Netherlands, Brazil, Australia, Canada, and the United States?

Emotional ________ is the requirement for people to conform to certain emotional display rules in their job behaviour.

All forms of commitment are positively related to performance.

The study on generational values conducted by the Center for Creative Leadership concluded that all generations share the same values but ________.

Not all turnover is bad.

If you experience interactional unfairness you are most likely to be dissatisfied with your co-workers.

Discrepancy theory suggests that job dissatisfaction develops when

In general, baby boomers are seen as more accepting of diversity compared to other generations.

Which of the following would NOT be part of an equity equation involving you and your co-worker Darlene?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change, Development, and Innovation

Filters

Exam 4: Values, Attitudes, and Work Behaviour

In order to predict turnover, it would be most useful to know a person's

Opportunities for growth and learning are often as important as formal promotions, especially among Gen X.

When it comes to organizational commitment, which of the following is considered to be an especially bad combination for both the employee and the organization?

To increase organizational citizenship behaviour,

Procedural fairness seems especially likely to provoke dissatisfaction when people also see ________ as being low.

Theories of organizational behaviour, such as motivation, are easily transferred to all other cultures.

The word discrepancy in discrepancy theory refers to the discrepancy between job inputs and job outcomes.

Organizational citizenship behaviour refers to the idea of doing an excellent job in one's formally assigned responsibilities but not going beyond them.

Which of the following equations is accurate?

Describe different generations in the workplace and how they differ in values.

What is the relationship between employee job satisfaction, customer satisfaction, and organizational profitability?

What do the following countries have in common: Netherlands, Brazil, Australia, Canada, and the United States?

Emotional ________ is the requirement for people to conform to certain emotional display rules in their job behaviour.

All forms of commitment are positively related to performance.

The study on generational values conducted by the Center for Creative Leadership concluded that all generations share the same values but ________.

Not all turnover is bad.

If you experience interactional unfairness you are most likely to be dissatisfied with your co-workers.

Discrepancy theory suggests that job dissatisfaction develops when

In general, baby boomers are seen as more accepting of diversity compared to other generations.

Which of the following would NOT be part of an equity equation involving you and your co-worker Darlene?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change, Development, and Innovation

Filters