Exam 1: Operations Management, Processes, and Supply Chain Management

A bakery that serves a large geographic region is struggling with the delivery of its products in a timely manner to grocery stores and restaurants in its service area. Describe how the bakery might use order fulfillment practices to enhance its delivery service.

Broadly speaking, the application of ethical principles to business situations is referred to as:

Provide a brief review of developments in operations management in recent years. Find at least one example of how one of these developments has impacted a company and its customers.

Process-related decisions may include all of the following except:

Describe how a company might use some or all of the eight key supply chain processes to gain a competitive advantage. Provide a minimum of one specific example of a competitive advantage gained.

A performance measure that tracks warranty claims would be most likely to be useful for which of the eight key supply chain processes?

A provider of outsourced logistics services is known as a __________?

A philosophy that encompasses a collection of processes that seek to improve quality continuously to please customers, reduce costs, and ultimately create competitive advantage for the firm is referred to as:

A small but growing automotive producer has noticed a problem of imbalanced plant capacity and component parts inventory. They should consider implementing:

Consider your favorite restaurant. How does the restaurant effectively plan, organize, and control its value-creating activities?

The warehousing facilities and the transportation modes utilized by an organization make up a?

A firm's primary goods and services suppliers are referred to as:

REHAU Inc. manufactures front and rear bumpers that are shipped directly to Mercedes-Benz assembly plants. REHAU Inc. is likely a _____________ for Mercedes-Benz.

Jim's Restaurant struggles with low demand during off-peak times of the day. To encourage customers to visit during off-peak times, the restaurant has implemented discounts during those times. Doing this is an example of which of the eight key supply chain processes?

An automotive company requires that its suppliers provide component parts as needed in appropriate quantities without significant buildup of inventory. This requirement is likely associated with which concept?

The next iteration of MRP systems is referred to as __________ and allow for better planning using "what-if analyses."

Which of the following is not a basic operations management activity?

In a typical supply chain, goods flow in which of the following manners?

A cooperative approach to product design is referred to as?

A bank has discovered that their tellers receive vastly different ratings from a mystery shopper. This is an example of which characteristic of services?